Indoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews of Crowne Plaza Lombard Downers Grove, an IHG Hotel

3.5 out of 5
Crowne Plaza Lombard Downers Grove, an IHG Hotel
1250 Roosevelt Road, Glen Ellyn, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 456 out of 1006 reviews" "
Rating 8 - Good. 342 out of 1006 reviews" "
Rating 6 - Okay. 126 out of 1006 reviews" "
Rating 4 - Poor. 44 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was warm, clean and pretty big! No hot tub but pool made up for it! Restaurant attached is gluten free and fabulous!! Will be returning!
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was pleasant
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Tim, a heartfelt thanks for sharing your experience at the Crowne Plaza Lombard Downers Grove, an IHG Hotel. Your feedback is greatly valued and it's absolutely wonderful to know you had such a pleasant stay with us. We hope you'll visit again soon.

10/10 Excellent

Amarion??

Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty nice
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Amarion, it's great to hear you found your stay at Crowne Plaza Lombard Downers Grove, an IHG Hotel to be pleasing. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Susan

Traveled with family
Liked: Amenities, property conditions & facilities
Overall, great experience! Our room has some garbage (cup, wrappers) under the bed but otherwise just what we were hoping for. would stay again for sure.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Susan, it's fantastic to hear that your overall experience at Crowne Plaza Lombard Downers Grove was great! We acknowledge some minor cleanliness issues occurred during your stay. These have been noted and rectified for future guests. We look forward to welcoming you back, ensuring you an even more delightful stay next time.

6/10 Okay

Joel

Liked: Staff & service
The property overall appears to be outdated; it definitely needs an upgrade. Decent hotel for the price and the front staff was nice. Only problem right now is that I got charged twice! I booked through Expedia and for some reason, the hotel itself charged me for a night too. I’m waiting to see if it gets remove, or I’m for sure disputing it. So make sure you check your statements when booking here.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Joel, your feedback is greatly appreciated. While we're glad you found our hotel to be of good value and our colleagues welcoming, we regret to hear about the billing incident. It's certainly not reflective of the smooth and convenient experience we aim to provide. Please rest assured we take your concerns seriously and encourage you to contact our management to resolve any discrepancies. We understand how important clear and accurate billing is and hope to prevent any similar situations in the future. We hope you'll give us another opportunity to serve you better.

8/10 Good

Ghassan

Traveled with family and small children
Old rooms but the service and location are good
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Ghassan, thank you for sharing your thoughts. We're pleased to hear that our prime location and service impressed you. Regarding your comment on our rooms, please know that your comfort and satisfaction are of utmost importance to us. At the Crowne Plaza Lombard Downers Grove, we are continually looking at areas for improvements and we value your feedback. We hope to personally welcome you back very soon.

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Safe
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Thank you for the 4-star rating, Jonathan!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Crowne Plaza Lombard Downers Grove, an IHG Hotel. Thank you again for sharing!

8/10 Good

EDUARDO AUGUSTO

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 25, 2024
Eduardo Augusto, thank you for choosing the Crowne Plaza Lombard Downers Grove, an IHG Hotel for your stay. We're glad to see that you had a good experience with us. We appreciate the positive rating and look forward to serving you again in the near future.

10/10 Excellent

STEPHEN

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice exercise area,great food and staff
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Stephen, it's fantastic to hear that you enjoyed the workout amenities and dining at Crowne Plaza Lombard Downers Grove, an IHG Hotel. Our team members work hard to provide top-notch service. We're looking forward to welcoming you back on your next visit.

4/10 Poor

LQuanda

The room phone was broken & never fixed had to call front desk from my cellphone entire stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
LQuanda, we sincerely regret to hear about the inconvenience you experienced regarding your room's telephone. Receiving feedback like yours is essential in helping us focus our improvement efforts. You can expect us to address this matter promptly to ensure our guests do not experience similar issues in future stays. Your satisfaction is our paramount concern. We hope you'll give us another opportunity to provide you with a better experience.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good value. Check in did not advise coffee available at counter on Sunday morning. Good room darkening curtains.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
William, it's great to hear that you found our hotel to provide good value, and enjoyed the substantial room darkening curtains. We're sorry for the oversight regarding our Sunday morning coffee service, and appreciate your feedback which helps us improve our guest experience at Crowne Plaza Lombard Downers Grove. We hope to welcome you back soon!

2/10 Terrible

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
We appreciate your feedback, Karen.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Hermes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Hermes, we're delighted to see you had a superb stay at Crowne Plaza Lombard Downers Grove, an IHG Hotel. Your outstanding rating speaks volumes, and we're grateful. We look forward to welcoming you back soon for another superb experience!

2/10 Terrible

Teresa

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate the feedback, Teresa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Good

JENNIFER

Traveled with family
Liked: Staff & service
The location was great and the staff was very helpful and friendly. The rooms were very dated and extremely warm and dry. The hallways reeked of pot. If cigarette smoking isn’t allowed pot shouldn’t be either.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Jennifer, thank you for your kind words about the prime location of Crowne Plaza Lombard Downers Grove and how effective our team members were at making your stay enjoyable. We regret that you encountered a less than comfortable temperature in your room and assure you that guest comfort is our top priority. We also appreciate your feedback regarding unpleasant odors in the hallway, and confirm that we have stringent non-smoking policies in place. Your feedback is invaluable in helping us improve and provide guests with an overall better experience. We hope you will consider staying with us again in the future.

4/10 Poor

Mazen

Traveled with family
Disliked: Staff & service
No Breakfast over weekend even though I choose this hotel because they have breakfast option. They don't have housekeeping after 2 PM. I needed housekeeping to setup the sofa bed for my kids, but we were told we need to set up ourselves. Sof bed is small for 16 years old and 9-year-old kids.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Mazen, we value your insights and appreciate you sharing your concerns. Your feedback regarding breakfast and housekeeping services has been noted and will be reviewed internally. It's unfortunate to hear that the sofa bed didn't meet your family's comfort needs. We continually work to improve and deliver the highest quality experience to our guests. We do hope to have another opportunity to better your experience in the future.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Jan 17, 2024
Alex, it's fantastic to know your stay at Crowne Plaza Lombard Downers Grove, an IHG Hotel exceeded your expectations. We greatly appreciate your high rating on Expedia and hope to see you again soon for another exceptional experience.

6/10 Okay

Scott

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Mediocre hotel at best. TV would fade from bright screened to very dark. The cabinet to the safe was completely off it's hinges when you'd try to pen it. The pipe connecting to the shower head was very loose and would swivel when trying to just adjust the aim of the water. Kids running up and down the hallway. At one point one of the kids heated up a honey bun in the communial microwave causing the fire alarm to go off. Needless to say I won't be staying here again.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Scott, we appreciate you taking the time to share your experience. It's disappointing to hear about the challenges you encountered during your stay related to the TV, safety box, and the shower facilities. We'd like to assure you that your remarks have been noted and will be addressed. In regards to the hallway disturbance and communal microwave incident, we're sorry it detracted from an otherwise enjoyable stay. Your feedback is essential in our commitment to continuous improvement and guest satisfaction. We hope you'll consider giving us another opportunity to provide you with a superior stay in the future.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Lindsey, it's wonderful to hear that your stay at the Crowne Plaza Lombard Downers Grove lived up to your expectations. We appreciate your positive rating and hope to have the opportunity to serve you again soon. Be assured, we're committed to ensuring our guests have an enjoyable and memorable experience. Thank you once again for choosing our hotel.

10/10 Excellent

tamarris

Amazing
Stayed 2 nights in Oct 2023
Response from Customer Service on Jan 13, 2024
Tamarris, we're delighted to hear that your stay at Crowne Plaza Lombard Downers Grove, an IHG Hotel, was amazing! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Jill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but clean. Pool was closed from 12-3 so that was annoying.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Jill, thank you for sharing your experience at the Crowne Plaza Lombard Downers Grove. We're glad to hear that you found our premises to be well-maintained. However, it's unfortunate to hear about the inconvenience with the pool's operating hours. We appreciate your feedback and we'll use it as we continually strive to improve our guest experience.

6/10 Okay

TAMMY

Traveled with family and small children
Liked: Staff & service
The pool was filthy. You could not see to the bottom when looking down because it was so dirty. Employees were very nice, the place just needs a good scrubbing and some much needed updates.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Tammy, it's disappointing to hear about your experience with our pool. Rest assured, cleanliness is a top priority and we will review your comments thoroughly to ensure improvement. We're heartened to know that you found our team members courteous and pleasant. Your feedback is important and will be instrumental in potential future enhancements. We hope to have an opportunity to better serve you in the future.

8/10 Good

Meagan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 19, 2024
Meagan, it's great to hear that you had a positive experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel. The entire team appreciates your rating and they continuously look forward to making guests' stays as comfortable as possible. We hope to see you again in the future. Safe travels!

4/10 Poor

Patricia

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 20, 2024
We appreciate the feedback, Patricia.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

saketa

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for taking the time to submit this feedback, Saketa.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Elizabeth, thank you for your fantastic rating of Crowne Plaza Lombard Downers Grove, an IHG Hotel. Without your words to accompany this, we can only hope we helped create memorable experiences. We would be thrilled to welcome you back in the future!

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed with for a night when visiting family in the area. Very clean. People were pleasant. Wish we had time for the pool!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Gregory, it's wonderful to hear you enjoyed your stay at the Crowne Plaza Lombard Downers Grove, an IHG Hotel. We're glad you found our accommodations exceptionally clean and our team members friendly. Next time you visit, we hope you'll have a chance to experience our pool. Safe travels until we meet again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 5, 2024
Michael, it's great to hear that you had a fantastic stay at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We appreciate your positive rating! We're looking forward to welcoming you back in the future for another excellent experience.

10/10 Excellent

Kalin

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Thank you for the excellent rating, Kalin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel! We look forward to hosting you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Delightful staff. Great check in. Had a bit of trouble with the key card and the maintenance man was cheerful, helpful and on the spot almost immediately. Quiet and spacious room. Bathroom is a little tight for two people. Good rate. I'd stay here again.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
David, it's excellent to hear that your experience at Crowne Plaza Lombard Downers Grove was positive overall. We truly appreciate your compliments on our prompt and cheerful team members as well as our quiet, roomy accommodations. Your feedback regarding the bathroom dimensions has been noted for future improvements. We are eager to provide another great stay for you in the future.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient location.
Response from Customer Service on Feb 5, 2024
Mark, thank you for sharing your feedback regarding your stay at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We're thrilled to hear you were satisfied with our easily accessible spot. Looking forward to welcoming you back soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Dec 8, 2023
Thanks for the great rating, Amanda!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Crowne Plaza Lombard Downers Grove, an IHG Hotel soon, we'd love to have you back!

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our grandchildren loved the pool! Our breakfast was delightful… cloth tablecloth and napkins. Excellent staff in the restaurant and the check in. Gabriel was wonderful….. even though it only his second day!! We will return!
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 7, 2023
Sue, it's heartening to hear that your grandchildren had such a great time in the pool at the Crowne Plaza Lombard Downers Grove. We strive to make every meal a memorable one with our thoughtful detailing, and it's wonderful that you enjoyed your breakfast. It's also encouraging to hear about the positive interactions you had with our team members, such as Gabriel. We're looking forward to welcoming you back in the future.

10/10 Excellent

lourdes

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there for one night but we picked the right place. We made a last minute reservation and the location was convenient ,front desk was friendly and attentive and the hotel was clean. It was the first time we ever took our dog to the hotel and he was right at home.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Lourdes, it's great to hear that you found Crowne Plaza Lombard Downers Grove to be a suitable choice for your overnight stay. We strive to provide a welcoming environment for all our guests - including the four-legged ones, and we're glad to note we hit the mark with you! It's also wonderful that you appreciated our convenient location, cleanliness, and the congenial service our front desk team provided. We look forward to your next visit, hopefully, for a longer stay next time.

6/10 Okay

Becki

Liked: Cleanliness, staff & service, property conditions & facilities
It was very hard for me to find the location, but I called and the person at the desk helped me to find the building. There was nothing really outstanding outside to indicate where the building was. To me the bed was not comfortable- I have issues with arthritis and it was not comfortable at all.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Becki, we regret hearing about the challenges you experienced in locating us and about the discomfort felt while using our beds. Our front desk is always prepared to provide further assistance with directions. We also take note of your comments about the bedding, understanding that sleep comfort is vitally important. We remain at your service for future visits, to help ensure they are more pleasant for you.

8/10 Good

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was okay. The outside definitely gives more depressing vibes, there was no microwave in the room so had to use the microwave in the lobby. The beds are very noisy and firm.
Stayed 1 night in Dec 2023
Response from Dee Munasinghe on Dec 5, 2023
Dear Briana,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LOMBARD DOWNERS GROVE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Dee Munasinghe Assistant Front Office Manager

10/10 Excellent

Brian, Lombard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 5, 2023
Thank you for the fantastic rating, Brian!We strive to make all of our guests feel welcome and relaxed during their time at Crowne Plaza Lombard Downers Grove, an IHG Hotel! We can't wait to see you again soon.

6/10 Okay

Sabina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff is very helpful and friendly - thank you! The rooms are not in the best shape - no fan in the bathrooms - steams up easily; beds are of very poor quality and vibrate with the slightest motion of your partner - was very difficult to sleep, had to change the room, but the bed in the other room was just as bad.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Sabina, we're glad to hear you appreciated the assistance and friendliness of our team members. In relation to your comment about the room conditions and bedding, we're sorry to learn they did not meet your expectations. Our team constantly aims to deliver a comfortable stay for our guests, and we understand the importance of good rest during travel. Rest assured, your feedback is invaluable, and we'll ensure it's considered in our ongoing efforts to improve our services.

8/10 Good

Zach

Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 16, 2023
Thank you for the 4-star rating, Zach!We are delighted to see that you had a wonderful time at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Joi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and quiet. Pool area looks great too!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Joi, it's terrific to hear your acknowledgment of the cleanliness of our rooms at the Crowne Plaza Lombard Downers Grove, an IHG Hotel. We're also glad you appreciated our tranquil ambiance and enticing pool area. We can't wait to welcome you back for another great experience.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Anthony, it's wonderful to see your perfect rating for Crowne Plaza Lombard Downers Grove, an IHG Hotel! We're delighted you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 9, 2023
Thanks for the amazing rating, Vanessa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel!

8/10 Good

Stasia

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Stasia, thank you for taking the time to rate Crowne Plaza Lombard Downers Grove. Although words weren't shared, it's great to see you had a positive experience. We strive to offer top-notch service and your rating suggests we're succeeding. We appreciate your feedback and hope to welcome you again on your next visit.

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Thank you for the wonderful rating, Tim!It's fantastic you enjoyed your time at Crowne Plaza Lombard Downers Grove, an IHG Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Stasia

Traveled with partner
.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 12, 2023
Thank you for the 4-star rating, Stasia!It's great your time at Crowne Plaza Lombard Downers Grove, an IHG Hotel was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Tera

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Tera, it's wonderful to hear that you've had a five-star experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We're delighted knowing you enjoyed your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Rebecca L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it because of the convenience. Comfortable.
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 3, 2023
Rebecca, thank you for sharing your positive experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We're glad to know that you found our hotel convenient and cozy. Your feedback is appreciated as it encourages us to continually provide exceptional service for our valued guests such as yourself. Looking forward to hosting you again in the future.

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 3, 2023
Adam, we're thrilled to hear that your experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel, was exceptional. We appreciate your high rating and look forward to welcoming you back in the future. Safe travels until we meet again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
Thanks for the outstanding rating, Robert!We're delighted your time at Crowne Plaza Lombard Downers Grove, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Kostandin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,very good value for the price!
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Kostandin, it's wonderful to know that you found value for your stay at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We strive to create an exceptional experience for our guests. Thank you for sharing your positive input. We look forward to welcoming you back in the future!