Indoor wedding

Reviews of DoubleTree Suites by Hilton Htl & Conf Cntr Downers Grove

4 out of 5
DoubleTree Suites by Hilton Htl & Conf Cntr Downers Grove
2111 Butterfield Rd, Downers Grove, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 487 out of 1005 reviews" "
Rating 8 - Good. 289 out of 1005 reviews" "
Rating 6 - Okay. 119 out of 1005 reviews" "
Rating 4 - Poor. 61 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jonatan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole-AGM on Mar 21, 2024
Thank you for your feedback. We hope to see you again in the future!

8/10 Good

Aishah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience and it would have been great had my privacy not been violated. I had a female literally use her key card and walk in on me. When she noticed me (not in proper form) she took what felt like forever to stand there in the open doorway apologizing. It happend again the 2nd time the next morning (I believe it may have been the same women). She knocked this time 2 knocks then proceeded to let herself into the room. I still had 2 hrs before chekout. My privacy sign was on the ground. Like the first time she (or a different woman, I'm not sure but they looked the same physique and voice)walked in the day before, i was not properly dressed. Now I will say I forgot to put the extra latch on when going and coming out of the room which explains her freely walking in on me. But that whole scenerio should not have happened not even one time.
Stayed 1 night in Mar 2024
Response from Nicole-AGM on Mar 4, 2024
Thank you for this information. We will be conducting an investigation with front desk team and housekeeping team to ensure the proper policies are followed. We apologize for any inconvenience this may have caused.

10/10 Excellent

Aishah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of the staff. It was easy to book another day. Very convenient location. We will be staying there again.
Stayed 1 night in Feb 2024
Response from Nicole-AGM on Feb 19, 2024
Thank you for your feedback we are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nicole-AGM on Jan 22, 2024
Thank you for your feedback. We are sorry to hear that you did not fully enjoy your time with us. We hope that you will try us again in the future!

2/10 Terrible

Christian, Jackson

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were freezing cold, heat did not work and the pool was not included.
Stayed 1 night in Jan 2024
Response from Nicole-AGM on Jan 15, 2024
We do apologize for the inconvenience this caused you. We unfortunately had a ComEd issue at this time. We did our best to communicate with all guests in regards to the issue as it was out of our control and unable to provide definate times of restore. With the below freezing temperatures outside there was a ComEd outage.

6/10 Okay

Tara, Eastchester

Stayed 4 nights in Dec 2023
Response from Nicole-AGM on Dec 28, 2023
Thank you for your feedback we are sorry to hear that you did not fully enjoy your stay with us! We hope you will try us again in the future.

2/10 Terrible

Marcus

Stayed 4 nights in Dec 2023
Response from Nicole-AGM on Dec 28, 2023
We are sorry to hear that you did not enjoy your stay with us!

10/10 Excellent

Charmaine, Luxemburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole-AGM on Dec 20, 2023
Thank you for your feedback we are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Jerry

Stayed 1 night in Dec 2023
Response from Nicole-AGM on Jan 15, 2024
thank you for your freedback we are happy you enjoyed your stay.

10/10 Excellent

Steven

Stayed 4 nights in Dec 2023
Response from Nicole-AGM on Dec 15, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Charlea

Stayed 5 nights in Nov 2023
Response from Nicole-AGM on Dec 15, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us!

8/10 Good

Beverley May, Bolingbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly but once again when I got there after speaking with Expedia, twice, they had me checking in on the wrong date. The staff was able to accommodate me. Also, the ice machine was not working on my floor and it seems like it has been like that for a while. I loved the room.
Stayed 1 night in Nov 2023
Response from Nicole-AGM on Nov 28, 2023
Thank you for sharing your feedback we are sorry to hear you had multiple issues while booking with expedia but happy the hotel was able to accommodate you. We are glad that you enjoyed the room.

10/10 Excellent

Yesenia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean. We booked about 25 rooms for a wedding we were having at the Abbington. They offer transportation to/from the hotel. I would definitely recommend this hotel.
Stayed 1 night in Nov 2023
Response from Nicole-AGM on Nov 28, 2023
Thank you for your feedback. We hope to welcome you back again soon!

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great however there was no hot tub and pool area is small. The on-site restaurant and bar is great! Staff were very nice!
Stayed 2 nights in Nov 2023
Response from Nicole-AGM on Nov 28, 2023
We thank you for taking the time to share your feedback. We are sorry to hear our pool and hot tub did not meet your expecations.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Nice atmosphere. Nice open lounging area to meet up with other family for dine in meals. We did encounter an incident one night in the room next to us, hotel staff were quick to act and keep us updated on the situation.
Stayed 3 nights in Nov 2023
Response from Nicole-AGM on Nov 28, 2023
We thank you for your feedback and happy to hear you enjoyed your stay. We apologize for an incident you encounter and glad the staff took the correct actions for our hotel guests.

10/10 Excellent

Albaluz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great cooking at the continental breakfast and of course the chocolate chip cookie!
Stayed 1 night in Nov 2023
Response from Nicole-AGM on Nov 28, 2023
Thank you for your feedback. We are glad you enjoyed your time with us.

10/10 Excellent

Salisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property had see through elevators
Stayed 3 nights in Nov 2023
Response from Nicole-AGM on Nov 27, 2023
Thank you for your feedback. We are happy to hear you enjoyed your stay with us. We hoe to welcome you back soon!

10/10 Excellent

Patrick

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Nov 2023
Response from Nicole-AGM on Nov 20, 2023
Thank you for your feedback we are happy to hear you enjoyed your stay with us

8/10 Good

Starwanda

Traveled with partner
Liked: Staff & service, property conditions & facilities
The rooms need touching up but everything else was ok
Stayed 1 night in Oct 2023
Response from Nicole-AGM on Oct 27, 2023
Thank you for your feedback. We are still working to complete our room renovations. Please know that they are in process. We hope that you will stay with us again in the future!

10/10 Excellent

Charity

Stayed 2 nights in Oct 2023
Response from Nicole-AGM on Oct 25, 2023
Thank you! We are happy you enjoyed your stay with us!

2/10 Terrible

Kamari

Stayed 1 night in Oct 2023
Response from Nicole-AGM on Oct 23, 2023
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Customer services was amazing.
Stayed 3 nights in Oct 2023
Response from Nicole-AGM on Oct 20, 2023
Thank you for your feedback we are happy to hear you enjoyed your stay.

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nicole-AGM on Oct 16, 2023
Thank you for your feedback we are happy you enjoyed your stay. We hope to see you again soon.

8/10 Good

Loreal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicole- Rooms Director on Oct 12, 2023
Thank you for feedback

2/10 Terrible

Stormy

Disliked: Staff & service, property conditions & facilities, room comfort
Don't waste your money
We checked in at 3pm which at that time I was handed the keys to the room with zero instructions on what to do or where to go, once in the room we noticed the internet didn't work which was needed so we could work from the hotel, the room was also very warm and the thermostat didn't work at this point I went to the front desk to ask for help and they gave me the number for AT&T to call to find out what was wrong with the internet because the front desk hadn't heard of any issues, I called AT&T and they told me the internet had been out at that location for a while and they gave me a ticket number. We had someone come up to the room to check on the air and the compressor was out meaning no heat or air so they offered to switch rooms and I was told it was the exact same room just a different floor, we moved and it was not the same room, it wasn't as nice and is was handicap accessible and the bathroom flooded every time we took a shower, there were huge gross stains on the carpet which looked as if no one really had tried to clean it up. I had forgot my wine opener and when I asked for one, they have one for the entire hotel and you must bring your wine to the front desk to open, Called the front desk to get more coffee for the coffee maker in our room they said they would have someone bring some and never did. This is listed as an upscale hotel, zero help, old TV's, crap!
Stayed 2 nights in Oct 2023
Response from Nicole-AGM on Oct 10, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

2/10 Terrible

MERI

Stayed 1 night in Oct 2023
Response from Nicole-AGM on Oct 23, 2023
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

10/10 Excellent

maritza

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very confortable
Stayed 2 nights in Sep 2023
Response from Nicole on Sep 25, 2023
Thank you. We are happy to hear you enjoyed your stay.

10/10 Excellent

Arthinia

Stayed 1 night in Sep 2023
Response from Nicole-AGM on Sep 25, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay.

6/10 Okay

barbara

Traveled with partner
Liked: Staff & service
Parts of the hotel and aspects of the room are very dated.
Stayed 5 nights in Sep 2023
Response from Nicole-AGM on Sep 19, 2023
Thank you for your feedback. We are currently undergoing room renovations, We hope that you will try us again as we complete more updates!

10/10 Excellent

Abdul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nicole-AGM on Sep 18, 2023
Thank you for your feedback.

10/10 Excellent

Steve

Stayed 2 nights in Sep 2023
Response from Nicole-AGM on Oct 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found thehotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed here twice in the last month and both times the mattresses were awful. They charge enough for a stay, they oughta use it to buy some new mattresses!
Stayed 2 nights in Sep 2023
Response from Nicole-AGM on Sep 18, 2023
Thank you for your feedback. I apologize you found our bed to be uncomfortable. We are currently in renovations of our guest rooms. Most of our guest rooms have been provided a brand new mattress the remaining few will be completed at the end of this month. We hope to see you again soon!

4/10 Poor

Sarah

Traveled with group
Disliked: Property conditions & facilities
Location provides easy access to a lot of things but the walls were super thin. We had a room full of children who seemed to have no adult in the room that were screaming until midnight and throwing things all over the room. Complained multiple times and front desk took care of it but they woke up doing the same thing early in the morning the following day. Wouldn't recommend this hotel unless you want to hear everything in the rooms next to you (including people going the bathroom).
Stayed 2 nights in Sep 2023
Response from Nicole- Rooms Director on Sep 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Sep 2023
Response from Nicole-AGM on Sep 18, 2023
Thank You! We are happy to hear you enjouyed your stay!

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. It's beautiful and staff was ultra friendly. My husband and I enjoyed our time here.
Stayed 1 night in Sep 2023
Response from Nicole-AGM on Sep 15, 2023
Thank you for your feedback we are happy to hear you enjoyed your stay with us.

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Sep 2023
Response from Nicole-AGM on Sep 11, 2023
Thank you for your feedback we are happy you enjoyed your stay!

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nicole-AGM on Sep 12, 2023
We are sorry to here that you did not enjoy your stay with us. We strieve to achieve the best possible service. We hope that you will try us again in the future.

10/10 Excellent

Nusrat

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel only because of shuttle service mentioned on the site. When I checked in, I was informed we do not provide shuttle services around the area. I did Uber. If only I knew I would have stayed somewhere else. Please update your websites. Also both phones in the room was disconnected. I had to call the agent using my cellphone and informed her to leave a not for housekeeping.
Stayed 1 night in Sep 2023
Response from Nicole-AGM on Sep 11, 2023
Thank you for your feedback we will definately be looking into your comments as this should have been removed. We thank you for staying with us and hope to see you again soon.

10/10 Excellent

Eriona

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 1 night in Sep 2023
Response from Nicole-AGM on Sep 5, 2023
Thank you for your feedback we are happy you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very very large. Bed was comfy. Room was quiet (4th floor) and private. Parking was easy and very near the doors. Bar makes a great martini!
Stayed 2 nights in Aug 2023
Response from Nicole-AGM on Sep 2, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nicole-AGM on Aug 29, 2023
Thank you for feedback! We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Nicole-AGM on Aug 28, 2023
Thank you for your feedback! We are happy you enjoyed your stay

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nicole on Aug 21, 2023
Thank you! We are happy you enjoyed your time with us! We hope to see you again soon!

10/10 Excellent

Lucinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg it was amazing. I loved everything about this hotel. I will be back soon
Stayed 1 night in Aug 2023
Response from Nicole-AGM on Aug 14, 2023
Thank you for your feedback! We are so happy you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Issac

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was very friendly and helpful.
Stayed 1 night in Aug 2023
Response from Nicole-AGM on Aug 8, 2023
Thank you for your feedback we are happy you enjoyed your stay.

6/10 Okay

Brittany

Liked: Cleanliness, property conditions & facilities
I should remember to dress in my designer clothes at check in next time I come to this facility. I felt incredibly inferior to the check in receptionist (I’m currently going through some personal hardships).
Stayed 1 night in Aug 2023
Response from Nicole on Aug 7, 2023
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

10/10 Excellent

Melvin John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nicole-AGM on Aug 7, 2023
Thank you for your feedback!

8/10 Good

Ledio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nicole-AGM on Aug 2, 2023
We are happy you enjoyed your stay

2/10 Terrible

Kevin

Stayed 1 night in Jul 2023
Response from Front office on Aug 21, 2023
We are sorry to hear you didn’t have a good experience with us.

4/10 Poor

Anna

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Nicole-AGM on Jul 29, 2023
We thank you for your feedback. We are sorry to hear you did not enjoy your stay with us. We take our service scores seriously and will be reviewing these scores to better serve our guests.