Front of property - evening/night

Reviews of Eaglewood Resort and Spa

4 out of 5
Eaglewood Resort and Spa
1401 Nordic Rd, Itasca, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 509 out of 1010 reviews" "
Rating 8 - Good. 267 out of 1010 reviews" "
Rating 6 - Okay. 129 out of 1010 reviews" "
Rating 4 - Poor. 58 out of 1010 reviews" "
Rating 2 - Terrible. 47 out of 1010 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Shannon

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Every thing was closed all of the amenities that we came here for were not open during the week, boweling and golf stimulator. It was very boring and made our visit a waste of money.The pool was the only thing open, the hot tub was cold and the steam room was broken. Plus they make you leave your towels with them and make you walk outside in the cold soaking wet to get back to the hotel, because they don’t get the towels back was the reason. I have never experienced anything like that.
Stayed 1 night in Mar 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and views
Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Vanesa

Traveled with family
Liked: Staff & service
Clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheena

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I love the nice area the room, soap dispensers in the room. What i didnt like was the strings of hair everywhere in the room and whoever cleaned the room needs to dust. First thing i noticed was the tv and tv stand was so dusty. Makes me wonder about the cleaning staff
Stayed 1 night in Mar 2024

4/10 Poor

STEFANIE

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
King suite was nice, but loud as it was feet from an elevator. Upon arriving we called and reported that the refrigerator wasn’t working. We were told someone would be up to repair or replace it soon. They never came. Then the toilet broke and we had to pack up and leave as we weren’t going to keep waiting.
Stayed 1 night in Mar 2024

10/10 Excellent

andreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place for 15 years
Stayed 2 nights in Mar 2024

10/10 Excellent

Frank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 1 night in Feb 2024

4/10 Poor

Ali Ruhi

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have wobbly noise. Noise is coming from heat unit. You can smell the smoke if anyone else smokes cig in his room. Smell goes through the ventilation. Sucks. Pool area is not inside the hotel. It is outside and You need to walk outside of the building. Pool is dirty. Temperature of pool was ok, however hot tub wasn’t hot.
Stayed 1 night in Feb 2024

8/10 Good

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel only issue we had was it was cold and u have to walk outside to get to the pool from hotel room but aside from that we had a great stay
Stayed 1 night in Feb 2024

8/10 Good

tami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved having a balcony. It was a great experience
Stayed 2 nights in Feb 2024

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful just didnt like the walk from the room to the pool but I love mt stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Kiante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice going back
Stayed 1 night in Feb 2024

8/10 Good

Corrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Great accommodations we didn't leave the whole night because everything we needed was there! Will be back in the future
Stayed 1 night in Feb 2024

8/10 Good

Dennis R.

Liked: Cleanliness, staff & service, amenities
Stayed overnight for a couple's getaway. Nice property overall. Bar & Restaurant close early as does the pool and bowling alley. A little strange for a Saturday night. Pool is off site so we didn’t feel like walking in the cold back to the main building. Nice staff. Hallways are a little small when you get to the North & South Towers. But, overall, a nice property with good amenities.
Stayed 1 night in Feb 2024

8/10 Good

Kizzie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property should have a way to go over to the pool and bowling without going outside
Stayed 1 night in Feb 2024

8/10 Good

Brayden

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is really good so was the hot tub and the gym the spa is too expensive. It should be at max like 130 plus tip not 200 will likely be back
Stayed 1 night in Feb 2024

8/10 Good

Tamera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was very nice. But the bathroom space is tiny!!
Stayed 1 night in Feb 2024

8/10 Good

Megan

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff was unable to check us in for 15 minutes because they couldn’t find our reservation and didn’t know how to check their other system. Cleanliness was okay. Hallways had literally dust globs in numerous places, bathroom tub had mold.
Stayed 1 night in Jan 2024

8/10 Good

Jonathan, Chicago

Traveled with partner
Liked: Cleanliness, staff & service
The property and staff were great. There were a few issues with the room, we had a junior suite and it was missing a phone, one of the 2 tvs did not work, the thermostat only showed one number so it was difficult to know what to set the temperature too and the in room safe was locked and broken. We let the staff know of the issues but they were not fixed.
Stayed 1 night in Jan 2024

8/10 Good

Bri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The scenery was beautiful.
Stayed 4 nights in Dec 2023

8/10 Good

Tusharkumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nakesha

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
It was clean and convenient and a great price!
Stayed 2 nights in Oct 2023

2/10 Terrible

Denise

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as we arrived to the property front desk we went right up to the check in counter with no wait. It took a good 5 minutes before the clerk came out from an office to greet us. He was not able to find our Expedia reservation and became extremely rude! He than told us hotel rooms aren't cleaned? When we got into our room it reeked so bad of onions. We assumed it was perhaps someone eating Subway in a nearby room. That wasn't the case as the smell was still pungent the next morning. We had a rather large red stain on the carpet. ZERO linens for the sofa bed! The sliding glass door lock was broken. I should have called down to complain but the way the hotel clerk treated us was so humiliating I couldn't bring myself to dealing with him again! The Shuttle Driver was very friendly and so was the bell boy. Maybe the hotel desk clerk should learn some people skills from them. I will never ever stay at this property ever again.

8/10 Good

Teodoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Evelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was great for the entire family. The kids can play in the pool and the adults can enjoy a treatment, sauna, etc. Great value.
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Stayed 1 night in Jan 2024

10/10 Excellent

Phyllis

Stayed 2 nights in Dec 2023

8/10 Good

Olivia

Stayed 1 night in Dec 2023

8/10 Good

Donna

Traveled with family
Liked: Staff & service
Not worth it!
I think the front desk people could be a little more spunky..more welcoming.. plus more information on what the resort offers. The room was small . Cobb webs on the ceiling… there were crickets in our room which were alive & gross. Which my daughter and i got rid of , hallway light didn't work in room . Then , I was charged $16.13 resort pet fees which i was not told i was going to be charged. Was only told $75.00 pet fee For the stay. It was a long walk to the room .. didnt offer any baggage carriers . Will not be back.
Stayed 5 nights in Dec 2023

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet time of year, nice people, great food and clean property. 800sq ft suites are great
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Stayed 2 nights in Dec 2023

2/10 Terrible

Melanie

Stayed 2 nights in Dec 2023
Response from Reservations department on Dec 20, 2023
Thanks for staying with us. We appreciate your feedback! We will make sure to share your concerns with our management team. Have a great day!

10/10 Excellent

Nakesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations department on Dec 20, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Charissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reservations department on Dec 20, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Sherry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservations department on Dec 20, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! I just didn’t like the long walk to get to our room!!
Stayed 1 night in Dec 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Devon

Stayed 1 night in Nov 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Sherrie

Liked: Staff & service, amenities, property conditions & facilities
ive stayed here multiple times and always enjoy my stay. relaxing and quiet. There was a dead bug on the floor in my room but i always clean my own room anyway with Lysol no matter.wherr instay
Stayed 1 night in Nov 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Alla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good, thanks
Stayed 3 nights in Nov 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was exactly like the description that was listed. If I had one complaint it would be that all the dining areas the food was good. However, the food was not hot. It was lukewarm. Even the breakfast area, with the burners.
Stayed 2 nights in Nov 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

4/10 Poor

Leketria

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bathroom needs an upgrade, the rooms need updating, the bartender did not make good drinks, the front desk attendant made me barter for the use of her BIC lighter. We were overall underwhelmed.
Stayed 2 nights in Nov 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Stay was fine
Our stay was fine. The room was comfortable but really hot. Thankfully the windows opened. The shower was fine. Brunch was a terrible value. It was $23 per person and everything was room temp at best. It was very disappointing. Had a manicure at the spa. Perla was amazing and this was the highlight of our stay.
Stayed 2 nights in Nov 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

8/10 Good

Tina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool area. It was large and clean. The hot tub worked great .
Stayed 1 night in Sep 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!

10/10 Excellent

Yolanda

Response from Reservations department on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback! Have a great day!