Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Excellent place for relaxing!

Posted Jul 6, 2015
Cons: Pilows
It was my first time in Chicago and i booked this hotel because it was cheap and close to airport, i didn't have high expectations, BUT when i came i was surprised, room is very big and clean, pillow are not too good, but it was not a problem for me. Breakfast was very good, a big choice of different food, everything fresh and tasty. Nature around are very nice too and if can add additional 10 $ for room price you will have a great view. I will definitly come back for Christmas here.
Comment from Hotel Management
Jul 16, 2015 by HotelMgmt, Hotel Management
It was great to welcome you and we thank you for your wonderful comments. It is our hope that all of our guests can relax while here and we are glad you were able to enjoy so much during your stay. Our team is always available to assist with any questions you may have and we hope to have the opportunity to visit the Eaglewood Resort & Spa.
3 out of 5
Recommended
for Everyone
by A verified traveler from wheaton

Daughters bday getaway

Posted Jul 4, 2015
Overall stay was great with minor difficulties like our room phone didn't work so we couldn't call service desk which was a hassle considering we on the 6floor. No microwave in room which was a huge inconvience but one of the staff did go request one for our rm which we did receive but was broken. Overall the girls enjoyed so that was great but the overall stay was OK.
Comment from Hotel Management
Jul 8, 2015 by HotelMgmt, Hotel Management
Your feedback regarding your visit is appreciated. We regret we missed the mark on ensuring your daughter's birthday getaway was anything less than excellent. Thank you for letting us know about your concerns with your accommodations. We will have our team look into and address any outstanding concerns. It is our hope to have the chance to welcome you back so we may provide you with an experience that wins you over completely.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice place to stay!!

Posted Jun 20, 2015
Pros: Location, staff and cleanliness.
Cons: Their beds are too firm for me.
Location: This hotel is within minutes of a mall, shopping centers, restaurants and only twenty minutes away from the IPic Theater.
At the time of my stay, this hotel was under construction, however, it's still nice. The rooms are quite spacious, but their beds are very firm. I like a little cushion so their bed was a bit uncomfortable for me. Nevertheless, I would return because the staff was great, the room was clean, its close to the mall and only twenty minutes away from the IPic Theater.
Comment from Hotel Management
Jun 30, 2015 by HotelMgmt, Hotel Management
It was great to welcome you and we thank you for taking the time to share your experiences. While here, it is our goal to provide our guests with comfortable accommodations and we regret we missed the mark on ensuring your entire visit exceeded your expectations. It is great that you enjoyed our central location and it is our hope to welcome you back to the Eaglewood Resort & Spa to ensure your complete satisfaction.
4 out of 5
Recommended
for Couples
by A verified traveler

Couples Day Out

Posted May 27, 2015 on Hotels
It was good but it wasn't the outstanding reviews I had read about
Comment from Hotel Management
Aug 1, 2015 by HotelMgmt, Hotel Management
While we are happy you had a good time, we regret we did not meet your expectations on every level. We hope you will have the chance to visit us again soon so we may win you over completely. Thank you.
4 out of 5
Recommended
for Couples
by A verified traveler

Could have looked better

Posted May 21, 2015 on Hotels
I was not impressed with the appearance of the hotel. Our room was very plain. I expected more from a resort/spa hotel.
Comment from Hotel Management
Aug 1, 2015 by HotelMgmt, Hotel Management
We appreciate all of our guests' feedback, whether positive or otherwise. It is disheartening to read we did not meet your expectations on every level. Our team is always available to assist our guests should they have any concerns. We regret we missed the mark on ensuring your entire visit was as you anticipated. We hope to have the chance to welcome you back so we may restore your confidence in us. Thank you.
4 out of 5
Recommended
for Couples
by Kyra

This traveler left a rating score only Posted May 20, 2015 on Hotels
4 out of 5
Recommended
for Couples
by Maurice from Chicago

Hotel and spa

Posted May 15, 2015 on Hotels
It was nice in a convenient location. I was satisfied with the service and all the amenities.
Comment from Hotel Management
Aug 1, 2015 by HotelMgmt, Hotel Management
We are glad your stay at Eaglewood Resort & Spa was enjoyable. It would be our pleasure to welcome you back the next time you are in the area.
3 out of 5
Recommended
for Business Travelers
by Kati from St. Louis

Great food, nice staff, nightmare room.

Posted May 11, 2015 on Hotels
The Staff at this hotel were just as nice as can be. Friendly efficient staff can go along way towards ameliorating the other faults this hotel had. My room at water all over the bathroom floor. the replacement room they gave me had half of the view that I requested. The bathroom appeared to be clean until I got in the shower the next day and found a couple of short curly hairs stuck on the (perfectly dry) tile walls! I jumped out and opted to clean up in front of the sink with a wash cloth. The feather pillows were crackly and the feathers were poking out. These were not down feathers either. the shafts poking out actually hurt! surprisingly, the food in the restaurant was great.
Comment from Hotel Management
Aug 1, 2015 by HotelMgmt, Hotel Management
We thank you for taking the time to share your perspective. Although we are glad you were able to enjoy your dining experiences and found our team friendly, we certainly do not want our guests to feel their stay with us was anything less than excellent. Thank you for bringing your concerns to our attention. Your comments will be shared with our team as we continually refresh our commitment to our guests. We certainly regret any difficulties you may have experienced while here and we hope to have the chance to welcome you back so we may restore your confidence in us.
5 out of 5
Recommended
for Families
by April from Aurora IL

Beyond Happy and Satisfied

Posted Apr 27, 2015 on Hotels
My husband and I stayed at this hotel / resort with our adult children; some of which traveled from out of state. The hotel itself as well as the grounds are beautiful. During the planning stage of our trip throughout our stay the staff was extremely helpful and friendly. Some of our out-of-town guests arrived early and prior to the rest of our party; the hotel was the perfect environment for them to relax and wait.
Comment from Hotel Management
Jul 4, 2015 by HotelMgmt, Hotel Management
Thank you for your very kind review regarding your stay at Eaglewood Resort & Spa. We are happy to hear that we exceeded your expectations and that you and your family enjoyed such a relaxing experience! It was a pleasure to welcome you to our property and if your future travels bring you back to our area, we hope you will choose to stay with us again.
5 out of 5
Recommended
for Families
by A verified traveler

great visit

Posted Apr 14, 2015 on Hotels
loved it & my family had a ball
Comment from Hotel Management
Jun 20, 2015 by HotelMgmt, Hotel Management
We are delighted to hear that you loved your stay with us at Eaglewood Resort & Spa. We hope you and your family will return for another stay soon.