Ratings based on 473 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
Excellent stay, great hotel and friendly staff. Amazing time with the family.
Comment from Hotel Management
Jul 14, 2017 by HotelMgmt, Hotel Management
We are delighted that you had such an excellent stay! We understand the value of a great impression, and it is flattering that you were impressed with our property. We will let our team know that you found everything to be amazing. Thank you, and we hope to welcome you back soon to our resort.
2 out of 5
by A verified traveler from Chicago, IL.

Not worth my money.

Posted Jul 3, 2017
Pros: NOTHING!
Cons: EVERYTHING.
Location: 45 minute drive from home.
Total disappointment! This reservation was NOT worth my money. First of all, the head board to the bed was extremely dirty...finger prints, dust, smudges, and sticky areas, very disgusting. Second, what really threw me off was when I went to open a water bottle that was behind with TV, in front of the ice bucket, both of the waters in room were OPEN! I could not believe this. There were also brown-red stains on the bath room door. A week prior to check in, I called the hotel and asked if my room will have a balcony and they said "yes", I arrive and there is no balcony.... I called the front desk and I was told that since I booked though Expedia that there is nothing they can do!! The pool is located across from the hotel its self, and it was also dirty. The tile all around the hot tub seemed like it was not been clean lately, and there were black/dirt bubbles that developed once we turned the hot tub on. We Never again will I return or recommend this "resort" to someone. We checked out early.
Comment from Hotel Management
Jul 8, 2017 by HotelMgmt, Hotel Management
We appreciate your comments. We sincerely apologize that you were not fully satisfied with our property and your room as this is not we hope to offer our guests. A high standard of cleanliness is important to deliver throughout our resort, and we will make improvements to our services. Thank you.
1 out of 5
by A verified traveler

Horrible Place to Stay

Posted May 7, 2017
Our stay at this hotel was the worst experience we have ever had. The jacuzzi was broken. Our room door would not close(they could not fix the door). I paid for a room with a "view" and when the manager moved our room after our door was broken, he would not move us to a similar room with a view. My husband and I both had charges on our credit cards that were incorrect. The restaurant overcharged us. The manager was rude and refused to help make our stay enjoyable. If you are looking for a relaxing stay, do not stay here.
Comment from Hotel Management
May 10, 2017 by HotelMgmt, Hotel Management
We regret any inconveniences you had with your room. While we strive to provide alternate rooms, there are times when we are unable to do so due to availability. We apologize that you did not receive excellent service from our team and we will address all of these concerns with them. Thank you.
1 out of 5
by A verified traveler from o

Dead Cockroaches on the side of our bed.

Posted Apr 12, 2017
I found 2 Dead Cockroaches Under our bed the morning after our stay as I was picking up before we checked out - I showed my husband and it was absolutely nasty and gross. I never checked In the bed after we left.... I didn't want to know. I just wanted to get out of there as fast as Possible. If you don't mind hanging out with dead cockRoaches in a hotel room you Paid $140 for, this is the room for you.
Comment from Hotel Management
Apr 15, 2017 by HotelMgmt, Hotel Management
All of our guests' feedback is welcomed and we thank you for sharing your concerns with us. We will look into and address any concerns as necessary. We regret we missed the mark on ensuring your complete satisfaction. We hope you'll give us the opportunity to welcome you back and win you over.
1 out of 5
by A verified traveler from Palos Heights, Illinois

A BIG DISAPPOINTMENT

Posted Apr 8, 2017
Pros: The bowling alley was nice but again opening at 5:00. If you picked this hotel for fun for kids - it all starts out pretty late.
Cons: Cleanliness. Nice restaurant or at least one kid friendly which would appeal to adults as well as kids.
Location: NOTHING! Unless you golf - you drive 25 minutes to Woodfield Mall.
Our bed had black fuzz on the sheets. Doesn't an "indoor pool" mean inside the hotel? NO! You had to walk to the fitness center outside before and after swimming. I picked the hotel strictly for the indoor pool for my grand-daughter. She froze going back and forth when it was possible for her to use the pool, it is also for members which always had someone swimming or having classes. Overall I think this hotel was definitely one of the worse hotels I have ever stayed at. To walk some place was like walking into a maze from your room to the pool!
Comment from Hotel Management
Apr 11, 2017 by HotelMgmt, Hotel Management
We appreciate your comments. It is disappointing to read that you did not have a great stay and we do apologize for any inconveniences you had with the layout of our resort. We will speak to our team about your concerns. Thank you, and we hope to restore your confidence in us for another stay.
5 out of 5
by Roberto

This traveler left a rating score only Posted Apr 7, 2017 on Hotels
2 out of 5
by A verified traveler

Totally disappointing!

Posted Mar 29, 2017 on Hotels
We were totally disappointed with our stay at Eaglewood. Based on other great reviews, we selected Eaglewood for our family getaway. The lobby is beautiful, but the beauty ends there. THE POOL IS NOT CONNECTED TO THE ROOMS OF THE HOTEL, you must go outside to enter the pool building and "spa". The locker rooms were no where near luxurious and the walk was so depressing and disappointing. You also needed to walk on outdoor cement from the locker room to the pool. The hallways to the elevators and room were so tight and cramped, you had to cross your fingers you didn't meet someone coming from the opposite direction. The room was small and dark. The service was terrible, we had to request things several times (like a clean robe as the one in the room was dirty) and it took 4 requests before they brought one up. The coffee maker in the room was broken. There was no refrigerator in the room. The food from the Prairie restaurant was also disappointing. We will not be staying here again.
Comment from Hotel Management
Apr 6, 2017 by HotelMgmt, Hotel Management
We appreciate your comments. It is disappointing to read that you did not have a great stay. We sincerely apologize for any inconveniences you had with the layout of our resort and with our customer service. We understand your frustrations about the design of our hotel as we want to provide a welcoming atmosphere for our guests. We will speak to our team about making improvements to our property. Your input is important to us and we will work on delivering prompt customer service. Thank you, and we hope to restore your confidence in us for another stay.
3 out of 5
by A verified traveler from IL

Price to high for room

Posted Mar 24, 2017
I've stayed here before, only reason me and my boyfriend like this hotel is because of the pool and hot tub. They charge too much for a night and the rooms aren't even that nice. The balcony is great but the bathrooms need cleaning and guests have to pay more for all other amenities including golf and breakfast. The marketplace inside is WAY overpriced. I believe this "resort" takes advantage of guests and charges for extras at the cost of the customer. Again only like this location for pool and hot tub. Otherwise wouldn't stay.
Comment from Hotel Management
Mar 25, 2017 by HotelMgmt, Hotel Management
It was our pleasure to welcome you back to our resort. We are glad that you enjoyed our pool and hot tub. However, we apologize that you did not find great value in everything and we will make any necessary changes to our services. Thank you, and we hope to welcome you back soon to our resort.
3 out of 5
by Shlomo

What a disappointment...and it keeps dissapointing

Posted Mar 5, 2017 on Hotels
Avoid room #409 at the main building at all costs! It is exposed to noise from multiple directions...once I complained about this to Juan who checked me in (and promised it's a "great room") he admitted that his manager told him (after he already checked me in) that this room is very exposed to noise due to it's location... Needless to mention I did not have a good night sleep and to add an insult, I noticed a $5.00 charge on my card the day I checked out. The reason was because I left a half empty 16oz water bottle which I brought with me to the hotel and left it on the desk in the room when I left...it appears that without checking whether there were any chargeable water bottles missing from the room - they promptly charged me for my own bottle.... I was hoping for a relaxing stay after a day full of meetings but I experienced nothing but aggravation... Never going back there again...
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
We appreciate your comments. It is disappointing that you did not have a good time at our resort. We sincerely apologize for any disturbances during your stay and for the fee in regards to the water bottle. We never want a guest to leave our hotel feeling not satisfied in any way, and we understand your frustrations. A relaxing stay is important along with receiving excellent customer service, so we will speak with our team about your concerns. Please know that we value your input and we will work with our team to resolve your concerns. Thank you, and we hope to restore your confidence in us for another stay.
5 out of 5
by Nickcola

This traveler left a rating score only Posted Mar 2, 2017 on Hotels