Ratings based on 5,740 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago Downtown Magnificent Mile

Everyone was very accommodating and attentive.

Posted Jun 5, 2017
Pros: Conveniently located. Free breakfast and happy hour snacks, pleasant staff.
Location: We were within walking distance of Navy Pier, target, walgreens, CVS, gift shop, whole foods, river, magnificent mile, millennium park, etc. Perfect!
Everyone we came in contact with at the hotel were pleasant, accommodating and over all wonderful...attention to details. I was even sent couple of text messages checking on us and asking if there was anything we needed or that they could do for us. Will definitely be back to stay at this location. Everything was well within our reach should we need anything outside of the hotel. Walgreens, gift shops, Whole Foods, Target, movie theatre & bowling alley, Navy Pier etc.
Comment from Hotel Management
Jun 11, 2017 by embassysuitesmagmile, Hotel Management
Thank you for taking time to write your pleasant review, it is much appreciated. Our texting system is a great way to have an open communication with our guests Thanks for all your comments we are so glad we are your choice of hotel when you come to Chicago. We hope to see you soon!!!
3 out of 5
by A verified traveler from j

Disappointed

Posted Jun 5, 2017
Expected better service for the money, we've stayed there several times before but no more, you shouldn't have to ask twice for extra towels or ask for the evening snack tray that comes with the room. Seem like they didn't care, it's funny because they weren't that busy. We're fore sure going somewhere else next time.
Comment from Hotel Management
Jun 11, 2017 by embassysuitesmagmile, Hotel Management
Hello and thank you for taking the time to share your experience about your most recent stay with us. We would like to express our sincere apologies for falling short of our commitment to extend a rewarding experience due to this inconvenience caused during your stay. This is neither the standard nor the norm and we as a management team have shared this information with all of our team members to ensure that these shortcomings are not repeated.
5 out of 5
Recommended
for Families
by A verified traveler from Ohio

Hotel location.

Posted Jun 3, 2017
Pros: I liked the breakfast buffet (the omelets were great!) and the location.
Cons: The sofa bed is not so comfortable. A layer of foam could be added so the bar is not so prominent.
Location: Navy pier, Millenium Park, the Art Museum, the Magnificent Mile and the theatre were all within walking distance.
The hotel was in a good location. We were able to walk to restaurants, museums, and shopping.
Comment from Hotel Management
Jun 4, 2017 by Embassysuitesmagmile, Hotel Management
Thank you for booking your stay at Embassy Suites Mag Mile, it was pleasure having you staying with us. We are delighted to hear you enjoyed our cook to order breakfast and our location was accessible to most of the city sightseeing. Should your travels bring you back to the Chicago area we look forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from milford ct

handy hotel

Posted Jun 1, 2017
Hotel is within easy walking distance to Navy Pier, Millenium Park, Orchestra Hall, etc
Comment from Hotel Management
Jun 4, 2017 by embasssysuitesmagmile, Hotel Management
Hello and thank you for taking the time to share your experience with us and we look forward to welcoming you back to our hotel soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Easy walk to Navy Pier.

Posted May 29, 2017
Excellent visit. Very friendly hotel staff. Very accommodating to your needs. Will return soon!
4 out of 5
Recommended
for Families
by A verified traveler from Cincinnati, OH

Nice Embassy Suites Close to Children's Museum

Posted May 24, 2017
Pros: Nice rooms. Great breakfast.
Cons: Little pricey.
Location: Easy 10 min walk to lake shore trail and Navy Pier. Nice views.
Pros: Reputable chain, good breakfast, easy parking, and 10 min walk to Navy Pier and Children's Museum and parks so great option for families interested in those attractions Cons: Isn't in close proximity to a rail line. However several bus stops right outside the hotel so unless your little ones are hearty walkers or you have your own car seat to use in a taxi or Uber, be sure to build in some extra travel time for the bus.
Comment from Hotel Management
Jun 1, 2017 by Rasha, Hotel Management
Thank you so much for providing us with such a great feedback....Our location is a prime and Your satisfaction is very important to us as we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again...
5 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

great hotel close to navy pier

Posted May 17, 2017
loved the hotel the pool is not the greatest but it's walking distance to navy pier
Comment from Hotel Management
Jun 11, 2017 by embassysuitesmagmile, Hotel Management
Hello and thank you for taking the time to share your experience with us. We are ecstatic to hear you enjoyed your stay with us. Should your travels bring you back we look forward to serving you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Chicago

Posted May 11, 2017
The hotel was a very nice overall experience. If you have more guests than there are beds I'd recommend getting another room because the pullout couch has no back support.
Comment from Hotel Management
Jun 11, 2017 by embassysuitesmagmile, Hotel Management
Hello and thank you for taking the time to share your experience with us. We are delighted to hear you enjoyed our spacious and clean suites. Should your travels bring you back to Chicago we look forward to serving you again.
5 out of 5
Recommended
for Families
by A verified traveler

Great location for all of downtown fun!

Posted May 8, 2017
Pros: Large Rooms, breakfast, indoor pool
Cons: Breakfast hot items could be hotter
Terrific, large rooms with big pull-out sofa bed for our daughter!
Comment from Hotel Management
Jun 11, 2017 by embassysuitesmagmile, Hotel Management
Hello and thank you for taking the time to share your experience with us. We are ecstatic to hear you like the layout of our two room suites. Thank you so much for staying with us and we look forward to serving you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Apr 24, 2017
Pros: The staff was genuinely helpful and friendly.
Cons: Happy Hour complimentary snacks were marginal at best. I realize when you host this event every night it is imperative that you keep costs down.
Location: We did it all...The Bean at Millennium Park, Willis Tower, Navy Pier, The Shedd Aquarium and the Field Museum. We walked to almost everything.
Hotel Staff were friendly and helpful. Our 1st visit as tourists to Chicago. The offer to text us was welcome and we used it several times for recommendations for restaurants with specific food items like deep dish pizza. We were able to walk to almost every attraction on our list.
Comment from Hotel Management
Apr 25, 2017 by embassy suites, Hotel Management
We thank you for taking the time to provide us with a review from your most recent stay. We are happy to hear that you had enjoyable time with us and in Chicago!