Ratings based on 1,592 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

1 night getaway, (we are from Chicago)

Posted Feb 18, 2017
I didn't realize how close this hotel is to Navy Pier, stayed here for 1 night for valentines and everything is a short walk away, the fact that the Amc theatre is 15 steps away is a big plus. Definitely would come back. Room was awesome view was ok but the complementary breakfast was easily the best we've had.
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Plaines, IL

Posted Feb 14, 2017
Great Room, great view. highly recommend the corner suite
4 out of 5
Recommended
for Everyone
by A verified traveler from west chicago

Great Hotel location

Posted Feb 13, 2017
Love it and gives you a great price for parking and free breakfast. Movies next to the hotel and several restaurants near within walking distance
Comment from Hotel Management
Feb 13, 2017 by Hotel Representative , Hotel Management
Hello and thank you for taking the time to share your experience with us. Yes our location is tough to beat being so close to all the local attractions and restaurants. Should your travels bring you back to the Chicago area we look forward to serving you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from bloomingdale,il

great location

Posted Feb 7, 2017
Pros: location
Cons: lobby is boring
Location: chicago loop,art institute, millenium park,mag mile
Cocktail hour appsneed some sprucing up.Breakfast options seemed limited unless you want to wait 25 min for an omelette. Put another chef on
Comment from Hotel Management
Feb 8, 2017 by Embassy Suites , Hotel Management
Hello and thank you for taking the time to share your experience with us in regards to your most recent stay. We understand that there are many options when selecting a hotel in downtown Chicago and we are very appreciative that you chose to stay with us. It is our goal to ensure that all of our guests have a memorable experience during their stay. Should your travels bring you back to Chicago please allow us another chance to provide the experience you have come to expect from the Embassy Suites Downtown Magnificent Mile.
5 out of 5
Recommended
for Everyone
by A verified traveler from A

I love it

Posted Feb 2, 2017
Love Love Love this hotel .. I would really recommend it .. Clean , Great staff , most of All free breakfast .. LOVE CHICAGO
Comment from Hotel Management
Feb 8, 2017 by Embassy Suites , Hotel Management
Can't beat the complimentary breakfast to wake up to every morning with made to order omelets, and after returning back to the hotel and enjoying our managers reception...for what we have to offer Embassy Suites is pretty sweet! Thank you for your review and we will be seeing you in the near future. Until then take care!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Posted Jan 30, 2017
Loved it staff was very polite and helpful, the free breakfast buffet was everything I'll probably be making a trip once a month
Comment from Hotel Management
Feb 8, 2017 by Embassy Suites , Hotel Management
Hello and thank you for your kind words. We would love to have you come back to our property. Until next time take care!
3 out of 5
Recommended
for Everyone
by A verified traveler from Peoria

Great stay!

Posted Jan 30, 2017
I loved the room we stayed in. However, breakfast & reception area were extremely crowded at all times. We could not enjoy any of the amenities due to the crowd. Also dinner at the hotel is super expensive & not good. My bread was so hard I felt like me teeth were going to chip.
Comment from Hotel Management
Feb 8, 2017 by Embassy Suites , Hotel Management
Hello and thank you for taking the time to share your experience with us. We are sorry to hear that you were not able to enjoy the complimentary amenities. We understand that there are many options when selecting a hotel in downtown Chicago and we are very appreciative that you chose to stay with us. It is our goal to ensure that all of our guests have a memorable experience during their stay. Should your travels bring you back to Chicago please allow us another chance to provide the experience you have come to expect from the Embassy Suites Downtown Magnificent Mile.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jan 30, 2017
Elevator got stuck for a bit - had to press emergency button. Breakfast was good - wouldn't say great Liked spaciousness of room
Comment from Hotel Management
Feb 8, 2017 by Embassy Suites , Hotel Management
Thank you for taking the time to review your recent stay with us! We are glad to see you enjoyed most aspects of your stay with us! We hope to see you once again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2017
Overall, a nice hotel. Staff was courteous. A couple of negatives was a room service tray was present when we checked in and it was still there the next morning when we checked . We found a couple of overlooked pieces of trash left behind in our room. I would stay there again; the two negatives are easy fixes.
Comment from Hotel Management
Feb 8, 2017 by Embassy Suites , Hotel Management
Hello and thank you for providing us with your feedback. We appreciate your comments as they are very important to us and we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Appleton WI

excellent location

Posted Jan 29, 2017
Pros: breakfast managers reception close to everything
Cons: check in person wasnt very friendly
Location: close to miracle mile shopping navy pier and great restaurants
very nice hotel close to everything good price and included a managers reception and breakfast
Comment from Hotel Management
Feb 8, 2017 by Embassy Suites , Hotel Management
Good afternoon and thank you for your review. For what the Embassy Suites has to offer our value is tough to beat! We're happy to hear you enjoyed the amenities that are offered here. Should your travels bring you back to Chicago we look forward to having you stay with us again! Thank you again.