Ratings based on 5,679 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Apr 21, 2017
Great room, great staff,great breakfast buffet. Walking distance to navy pier and other great places downtown! Already recommended this hotel to so many people! Huge shout out to Laura from Embassy suites. She was really helpful with sight seeing shortcuts !
Comment from Hotel Management
Apr 22, 2017 by embassy suites, Hotel Management
We thank you for recommending fellow friends to our property and are happy to hear that you always have an enjoyable time with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Chicago vacation with kids

Posted Apr 20, 2017
The suite offered the parents privacy...however our room clock was unplugged and we couldnt figure out how to set it. We had no room service menu and had to call for one. The pool was way too small for the 40+ kids that were in it. Having to park 2 blocks away for a discounted rate was nuts. The evening reception and free breakfast was great though.
Comment from Hotel Management
Apr 22, 2017 by embassy suites, Hotel Management
We thank you for your feedback and apologize about the inconvenience for the alarm clock and room service menu not provided. Thank you for informing our staff so that the issue could be corrected. We are glad you enjoyed the evening reception, breakfast, and the privacy of the two-room suite.
2 out of 5
by A verified traveler

Posted Apr 15, 2017
The hotel staff was friendly. The room air quality wasn't very good. The pool facility wasn't very nice. The food quality was poor. Overall it's in a nice location. I remember this hotel brand is being much nicer unfortunately it seems as the quality control has gone down.
Comment from Hotel Management
Apr 22, 2017 by embassy suites, Hotel Management
We appreciate your feedback and apologize for falling short to providing a rewarding stay. We will take your comments as an opportunity to improve our services and we thank you for taking the time to leave a comment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2017
Easy to find, parking right under the hotel, friendly staff, clean place, great breakfast!
Comment from Hotel Management
Apr 12, 2017 by Embassy Suites , Hotel Management
We're happy to hear that you had a convenient stay with us! We will see you again next time your travels bring you to Chicago!
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Love this hotel

Posted Apr 8, 2017
We have stayed at this particular hotel several times now and we are never disappointed. The only thing we would say is we wish they had a hot tub or a bigger pool. There were so many kids splashing around and no where for the adults to really go. Otherwise it was another great experience
Comment from Hotel Management
Apr 9, 2017 by Embassy SUites , Hotel Management
We appreciate your loyalty with the Embassy Suites Downtown Magnificent Mile! We thank you for always choosing our hotel as your choice when coming to Chicago. We will see you again soon!
3 out of 5
by A verified traveler from Austin, TX

Was just OK...

Posted Apr 4, 2017
Pros: Rooms are nice.
Cons: Happy hour service needs more people as getting drinks is SLOW. Breakfast service too...2 chefs for the size of this hotel is too small...
Location: Movie theater right next door, Navy Pier down the street....good location
Hotel was loud with lots of kids running around and yelling in the atrium...hotel staff should have addressed this faster (their parents really should, but you know so people are oblivious...). Elevevator situation is horrible. It takes forever to get one to go up to the rooms. It takes 3 seperate elevators to go from the parking garage in the basement to the rooms...1 from garage to this middle area (street level), 1 more to the lobby up a few floors...walk across the hotel and get the main elevators to the rooms. Pain in the butt!!!!!!
Comment from Hotel Management
Apr 9, 2017 by Embassy Suites , Hotel Management
Hello and thank you for taking the time to share your experience with us. We understand that there are many options when selecting a hotel in downtown Chicago and we are very appreciative that you chose to stay with us. We are sorry to hear the breakfast and evening reception experience was less than desirable and the elevators were not as quick as anticipated. It is our goal to ensure that all of our guests have a memorable experience. Should your travels bring you back to Chicago please allow us another chance to provide the experience you have come to expect from the Embassy Suites Downtown Magnificent Mile.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kenosha, WI

Great family hotel near many downtown attractions.

Posted Apr 2, 2017
Hotel provided lots of breakfast choices; afternoon snacks and drinks and sometimes even popcorn in the evening They had everything labeled Gluten Free, which was helpful since we have Celiacs in our family. Rooms were clean and spacious. The hotel will text you during your stay to make sure you are happy, as well. Only issue is that parents need to make sure their teens stay quiet while others are sleeping!
Comment from Hotel Management
Apr 2, 2017 by Embassy Suites , Hotel Management
Hello Suzy! We're happy to hear that you got to experience our special popcorn days here at the hotel. We recently started doing this treat and the guests love it along with the text message program as an open window of communication if you need anything during your stay. We appreciate the feedback on these two new additions to our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 26, 2017
Great location, easy walking distance to all the sites, nice people. Only a few dislikes: pool cold, no hot tub, busy breakfast on weekends.
Comment from Hotel Management
Mar 27, 2017 by Embassy Suites , Hotel Management
Hello and thank you for your review! On the weekends breakfast can get busy. Did you check out our breakfast traffic flow chart by chance? It helps recommend when the best time is to come down and enjoy breakfast and avoid the wait in line. Glad to hear that our location was ideal for all the Chicago sites you wanted to visit! We hope next time you're in Chicago you will consider us and we appreciate you for taking the time to leave a review and choosing us!
5 out of 5
Recommended
for Families
by A verified traveler from Peoria

Great for us.

Posted Mar 25, 2017
Pros: I felt like a big shot.
Cons: We were confused with the term Sky Lobby. We got in the elevator to go to the lobby. We figured Sky Lobby was on the roof. We had a little trouble.
Location: Walking distance to many eating places including Billy Goat Tavern, Millennium Park,
Great free breakfast - buffet or cooked to order. Free Happy Hour with four drinks per person per day (wine, beer, alcohol). Fast elevators. Pleasant helpful staff. Taxis come through an open "tunnel" in the hotel; therefore no need to load up in the rain. Three sinks in our suite. Two TVs. Fridge and microwave and two closets.
Comment from Hotel Management
Mar 27, 2017 by Embassy Suites , Hotel Management
Sounds like you had a fun time with us! Yes, Sky Lobby is referring to our open air atrium with a beautiful glass ceiling, hence "The Sky Lobby" this would be the 5th floor of the hotel. We're happy to hear that you got to enjoy both the breakfast and Happy Hour and we have to agree that these elevators are SUPER fast! Thank you for your review and we will see you next time.
4 out of 5
Recommended
for Families
by A verified traveler

Spring Break trip with the "Grands"

Posted Mar 22, 2017
Pros: Always enjoy staying at an Embassy Suites when traveling with our grandchildren. Extra room and great breakfasts included
Cons: Was disappointed in the "happy hour" on Monday night. Absolutely nothing for younger children. Pasta salad, Asian salad, hummus. No pretzels, popcorn
Location: Quick taxi trip to the aquarium, Michigan Avenue etc
Good location for downtown Chicago. Helpful and efficient staff
Comment from Hotel Management
Mar 27, 2017 by Embassy Suites , Hotel Management
We do apologize that on our Monday night offerings at the Managers Reception were not to your grandchildren's liking. Please note that we do change up the offerings every night, I hope they found the other nights something to enjoy. We appreciate your feedback and invite you and your family back next time you're in town! Thank you!