4/10 Poor
Kenneth
Traveled with group
Apr 23, 2024
Liked: Cleanliness
Disliked: Staff & service
Embassy made a mistake and had us in an accessible room and asked if we wanted to switch since they knew it was their mistake. We agreed and the guy told us we had an upgrade to a premium suite, but it was anything but premium; it was on the 2nd lowest floor and other than a pretty nice view from bedroom (where we sleep with curtain closed, the room was dark and dingy—-we were stuck in a dirty, dark corner where there is NO LIGHT coming through the living room window and we weren’t able to see the great architecture of hotel interior and 10x brighter main area that almost every other room faced. Then, there was literally no food to buy in hotel when we arrived without eating dinner—-no pantry and not even a candy bar for sale in the entire hotel. Then we noticed that we were supposed to get complimentary snacks in our premium suite (remember we were upgraded?) and I was told that we didn’t pay for premium so no snacks and that it wasn’t really an upgrade since we didn’t pay for it—-what a joke!!! She told me to order food at 12:30am or go to bed (literally). Next, it takes me about 2 hours to connect to hotel wifi and then it worked well. What else? Sofa bed pulled out to within inches of a foxed table and I cut my leg trying to squeeze by (no joke). Biggest problem is that there were loud noises every morning that woke us up way before we wanted to get up. We could hear a TV from room next door or above and there was a very loud banging noise firat 3 days; it was a bad stay
Kenneth
Stayed 4 nights in Apr 2024