Posted Feb 5, 2016
SO I walk in - after waiting 30 minutes to check in - I see signs all over that say "absolutely no hotel parties" these signs are ALL OVER so I am like "here we go" - if its posted it must be a problem, not only was it a problem it wasn't addressed. This place scary - It was awful - they had free drinks from 5-7, no thanks and free breakfast, went down for orange juice - this place was a trashed. Pool had literally 45 kids running around in and out. 5 AM wake call to rap music that had to have awaken the entire hotel even myself after a late night, but NOPE - it stayed on until I left at 11AM! What a nightmare. Staff was just as bad. The room was nice but if you plan on leaving your room look elsewhere.
Comment from Hotel Management
Mar 12, 2016 by Sarah, Hotel Management
I want to sincerely apologize for your experience over the weekend of your stay. Our weekends do tend to be busy, especially on Saturdays, which is why we employ additional personnel to help with the crowds. I am sorry for the noise and condition of pool you experienced, but I hope that this did not ruin your otherwise pleasant experience.
Most of all though, I want to thank you for staying with us at Embassy Suites Lombard and I hope you will continue to stay with our family of brands. Your loyalty to Embassy and the Hilton Family of hotels continues to make us the first choice among world travelers.