Gave me exactly what I needed on a business trip.
Posted Mar 23, 2017
Although the decor is dated and in need of upgrading, it was functional and comfortable. Shower was hot with good water pressure and plenty of clean, fluffy towels were appreciated. The mattress and pillows were firm and supportive offering a good night's sleep. Parking is plentiful, convenient, and free, and the complementary buffet breakfast with omelet station is worthy of a $20 charge by itself.
Most importantly for me, was that i arrived in Chicago very early and needed to check in and settle in. The front desk person went out of her way to make sure this happened. Kudos for customer service!