Ratings based on 301 Verified Reviews

3.5 out of 5
68% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 4, 2017 on Hotels
2 out of 5
by Francisco

This traveler left a rating score only Posted Jan 31, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 23, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 19, 2017 on Hotels
4 out of 5
by A verified traveler

Posted Jan 16, 2017 on Hotels
very clean hotel with friendly, helpful staff.
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
We appreciate you sharing your comments regarding our stay. I am proud of our staff for providing you with excellent customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
by Jonathan

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
4 out of 5
by John

This traveler left a rating score only Posted Dec 28, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean room

Posted Dec 15, 2016 on Orbitz
Was a good stay the room very clean, staff very friendly and helpful
3 out of 5
Recommended
for Everyone
by A verified traveler from Elmhurst, IL

Posted Dec 9, 2016
The room was a smoking, pet friendly room and was adequate for my purposes. The decor is definitely dated but the room and bedding was clean and the price was reasonable until the pet fees were added. The Westmont location does not charge pet fees and I paid $25 a day per dog for my two chihuahuas. The kitchenettes are not stocked, you must ask for dishes, glasses, ashtrays and hair dryer or coffee maker if you like to make coffee in your room.
Comment from Hotel Management
Dec 9, 2016 by Manager, Hotel Management
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We store all kitchen items such as flatware, silverware, coffee makers and toasters at the front desk to ensure guest receive clean and sanitized items upon request. In regards to the pet fee, as stated on our website, it is the policy of Extended Stay America to charge a pet fee to ensure our rooms remain fresh and clean. Our staff will do a better job of communicating our policies. We hope that you will give us the opportunity to serve to you in the future and thank you again for choosing Extended Stay America.