Posted Dec 9, 2016
The room was a smoking, pet friendly room and was adequate for my purposes. The decor is definitely dated but the room and bedding was clean and the price was reasonable until the pet fees were added. The Westmont location does not charge pet fees and I paid $25 a day per dog for my two chihuahuas. The kitchenettes are not stocked, you must ask for dishes, glasses, ashtrays and hair dryer or coffee maker if you like to make coffee in your room.
Comment from Hotel Management
Dec 9, 2016 by Manager, Hotel Management
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We store all kitchen items such as flatware, silverware, coffee makers and toasters at the front desk to ensure guest receive clean and sanitized items upon request. In regards to the pet fee, as stated on our website, it is the policy of Extended Stay America to charge a pet fee to ensure our rooms remain fresh and clean. Our staff will do a better job of communicating our policies. We hope that you will give us the opportunity to serve to you in the future and thank you again for choosing Extended Stay America.