Ratings based on 196 Verified Reviews

3.4 out of 5
54% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Front desk guy not very social

Posted Jan 23, 2017
Nice stay front desk guy no eye contact all he said was hello when I checked in n then nothing else but directions to my room
Comment from Hotel Management
Jan 30, 2017 by Manager, Hotel Management
Thank you for sharing your experience. It is great to see you you had a pleasant stay, but please accept our apologies that one of our staff members wasn't sociable. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Good clean hotel

Posted Jan 20, 2017
Good staff and good service with affordable price
Comment from Hotel Management
Jan 20, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you enjoyed the service from our staff and the affordable rates for accommodations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was well located for my travels that night.

Posted Dec 27, 2016
Everything went smooth with the exception of not having any coffee available when we left.
Comment from Hotel Management
Jan 9, 2017 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. It is good to know you valued our convenient location and had a good experience staying at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2016 on Hotels
2 out of 5
by A verified traveler

Much closer to Motel 6 than anything else

Posted Nov 12, 2016
Pros: Price was good
Low end hotel. Need to upgrade materials. Thin walls, etc etc
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 8, 2016 on Hotels
5 out of 5
by A verified traveler

Nice

Posted Nov 7, 2016 on Hotels
Valerie, the check in person deserves Kudo's for making our stay and check in fantastic. Your website misrepresented itself, as it showed that we had a handicap Queen size bed room. This Hotel does not have this feature, only has a King size handicap room. We were charged an additional fee to get this room on the first floor, due to the fact we had a heart patient that can not walk far. Please adjust your website to relect the correct rooms that are available at this Hotel. Again, if it were not for Valerie, we would have changed Hotels, and cancelled this one.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see our staff member was able to assist you so well. Valerie will be informed on the excellent job she is doing. Also we have noted your comment about the issue on our website so it can be sent to corporate. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
5 out of 5
by A verified traveler

hockey weekend

Posted Nov 7, 2016 on Hotels
Clean friendly
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you valued our clean and friendly hotel during your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
1 out of 5
by A verified traveler from US

Aweful

Posted Nov 5, 2016
Location: Itasca, Illinois
Not the friendliest left to stay at another hotel. Would not recommend this place ever
Comment from Hotel Management
Nov 8, 2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We apologize that you had a problem with the friendliness of the staff. To ensure your experience is not repeated, going forward we will review your survey with the staff members. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice little place

Posted Nov 1, 2016
Pros: Location and condition
Cons: Nada
Location: Easy to get to and close to all.
Hotel is easily accessible and in great shape. I have no complaints whatsoever.
Comment from Hotel Management
Nov 8, 2016 by Manager, Hotel Management
I appreciate you sharing your comments. It is good to know out location and the condition of your room was suitable during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.