Ratings based on 418 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from a tired crew

PUKE SMELL AND VERY DISCUSTING

Posted Jun 30, 2017
HAD A LATE CHECK IN DUE TO AN AUDIT SO WE COULDN'T GET IN THE ROOM. THE ROOM HAD APUKE SMELL THAT WAS OVERWHELMING SO WE WANTED ANOTHER ROOM, UNAVAILABLE !DESK GIRL DIDN'T CARE TO OFFER HELP AS TO A REFUND, CARED MORE ABOUT HER NEXT SMOKE BREAK
Comment from Hotel Management
Jul 4, 2017 by General Manager , Hotel Management
Thank you for your feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
1 out of 5
Recommended
for Everyone
by A verified traveler from M

Horribly Uncomfortable and Not Clean

Posted Jun 26, 2017
3 flat pancake like pillows. Requested more only allowed one. Blankets and sheets were not clean. Found various hairs from someone other than myself. Absolutely gross. Room was dusty, no bed skirt and lacked garbage cans. Staff was nice.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
2 out of 5
by A verified traveler from Colorado Springs

Posted Jun 10, 2017
Pros: The location to the expressway.
Cons: All of the above.
Location: Easy access to eateries, shopping and the tollway.
On the day of arrival I had to ask for towel and utensils, which should have been in the room. The TV remote control did not work, it took over 3 trips to the front desk to correct the situation. At night, there was a constant opening and shutting of the door coming from the first office, which was very loud. It was apparent that housekeeping did not vacuum the halls on a daily basis. There were individuals hanging out in the lobby area. I was bitten by some type of bedbug on my left leg. The cost did not represent the poor quality of service provided.
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Everything was good except the "breakfast"......it was grab and go....granola bars and instant oatmeal coffee smh.
Comment from Hotel Management
May 17, 2017 by General Manager , Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Chicago – Lansing. It's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes in it. We hope you will stay with us again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Rice

Posted Apr 23, 2017
Entire hallway and stairs needed major cleaner. Manager was good. No snack bars at breakfast.
Comment from Hotel Management
Apr 24, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are sorry for the inconvenience in regard to the breakfast. Your concern will be shared with the respective team to ensure a better experience moving forward. We appreciate you sharing your observation about the lack of detail to our property. We have brought this to the attention of our housekeeping for review and action. We hope you will give us a second chance to provide you with a much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017 by Manager, Hotel Management
On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice location, but everything else wasn't.

Posted Apr 18, 2017
Room was unclean, bathroom was worst, toothpaste all over the sink, kitchen sink was nasty too. Bed is old and makes lots of squeaky sounds wen u move about on it. Hallways and elevator was always dirty and needs vacuuming, saw the same pieces of garbage day after day, u have to go by reception to collect kitchen utensils and pots n pan, tissue, towels etc. White pillows were all mildew and looked dirty some towels were very old, stained, had small holes and needs to be thrown out. Entire place badly in need of air freshners especially the lobby, which is the entrance.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Jan, thank you for being a guest at our hotel. Although you liked our location, we are sorry for the cleanliness issues you experienced during your stay and regret the inconvenience it caused. I have shared your concerns with my housekeeping team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to highway.

Posted Apr 16, 2017
Had problems with billing. Charged twice for same room awaiting resolution.
Comment from Hotel Management
Apr 16, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Chicago - Lansing for your visit to the area. We are glad you enjoyed your overall stay, but we are sorry for the billing issue you had. I have shared your feedback with my front-desk team to take immediate corrective actions and ensure that no future guest experiences the same. We hope you will plan on staying with us again in the future. Sincerely, General Manager
2 out of 5
by Michael

Breakfast offered was awful

Posted Apr 13, 2017 on Hotels
was told by hotels.comrep that they offered breakfast, they was horrible
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
Michael, thank you for sharing your candid feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Chicago

Not clean

Posted Apr 7, 2017
I was first given a key to a room that was never cleaned then I was directed to another room that was supposedly cleaned by housekeeping but it was various parts of the room that was dirty. The room smelled as well like musty carpet and wet dirty towels. I'll never stay there again.
Comment from Hotel Management
Apr 9, 2017 by General Manager , Hotel Management
Kim, we appreciate your candid feedback. I sincerely apologize for the less than a spotless condition of your guest suite and for the service issues you experienced. This does not meet our standards, and steps have already been taken with our housekeeping team to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, General Manager