Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Chicago Lombard Oakbrook

2.5 out of 5

Reviews

5.6
Rating 10 - Excellent. 180 out of 1002 reviews" "
Rating 8 - Good. 172 out of 1002 reviews" "
Rating 6 - Okay. 176 out of 1002 reviews" "
Rating 4 - Poor. 167 out of 1002 reviews" "
Rating 2 - Terrible. 307 out of 1002 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Liked: Cleanliness
Wonderful place
Response from Hotel Management on Mar 16, 2024
Dear Jasmine, We are delighted that you had a wonderful experience at Extended Stay America! Our top priority is your satisfaction, and we're thrilled you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back again soon.Sincerely,Hotel Management

8/10 Good

rebecca

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The breakfast was very sparse and did not contain some of the items we were told would be included.
Stayed 1 night in Mar 2024

2/10 Terrible

Kiara

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was freezing cold because the AC/Heating did not work. They said they couldn’t move my room and maintenance wasn’t available until the next day. My 4 kids and I had to suffer through the night bundled up. Then we were awaken at 7am to the fire alarm going off and everyone had to exit the property until the fire department came . We had no update as to what happened and they didn’t tell us it was safe to come back in. We were all still outside in the cold lost
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Dear Kiara, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Farari

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Farari, We sincerely apologize for any disruptions during your recent visit. We understand that the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

2/10 Terrible

Ashante

Didn’t even stay I am expecting a full refund as told by hotel staff and Expedia . Rooms were dirty and bugs everywhere
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 7, 2024
Dear Ashante, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

4/10 Poor

Rosie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like that they ran out of toilet paper and I had to go buy my own the parking lot wasn’t clean and the Wi-Fi didn’t work 2 out of the 4 nights I was there
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 4, 2024
Dear Rosie, Thank you for staying at our hotel. We know how important it is to keep in touch with your business partners as well as family and friends. Therefore, we sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We are also sorry for the inconvenience you had regarding the amenities. We will follow up with this to ensure there are no remaining issues, and we appreciate you bringing this to our attention. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Sincerely,Hotel Management

10/10 Excellent

Anthony, san francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady Sierra was really nice and accommodating.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear Anthony, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Sierra helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely, Hotel Management

6/10 Okay

Jeanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nasty a friend of mine and I had a misunderstanding I checked out of the room at 8:30 this morning and no one should have been in that room and she checked me out and cancel the other one and I hope that she did not read the room to no one else and my name
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear Jeanie, Thank you for reviewing your stay. We apologize for any concerns or miscommunication that kept your stay from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

2/10 Terrible

Jeanie

Traveled with family and small children
Disliked: Cleanliness
I checked out at 8:30 this morning my money was not supposed to be charged for the room at all today
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Dear Jeanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

10/10 Excellent

Jeanie

Liked: Amenities
Love it very beautiful comfortable and quiet

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

Julie

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the security measures to name one, addressing of concerns, the staff are attentive to their tenants/residents; a cheerful enviornment .
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 31, 2023
Dear Mary, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely, Hotel Management

2/10 Terrible

Nada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is supposed to be smoke free, but as soon as I enter it I smelled smoke. I asked the front desk lady and she didn’t answer on why it’s smoke there… Room- the hand soap size of lollipop and doesn’t do anything for you, no soap in it. The water doesn’t flow through the bathroom sink….
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 30, 2023
Dear Nada, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not use this hotel chain again. The place needs a total overhaul.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 25, 2023
Dear Guest, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend and refer ESA America in Lombard/Oakbrook to others who are seeking a wonderful site to book reservations.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

James

Business traveler
Disliked: Cleanliness, property conditions & facilities
Needs many improvements.
I stayed in this hotel for 7 nights. When I checked in, the counter in the kitchen and bathroom had not been cleaned. The carpet had not been vacuumed and had lots of dog/cat hair in it. This is a Suite with a small kitchenette and it was advertised to have cookware available: there was NONE. When I asked about it, I was told none was available. They did give me a plate, bowl, glass and silverware. The room was quite dated. One of the shelves had pulled out of the wall and fell down when I put a coat on it. Several cabinet doors would no close and were misaligned. The free Wi-Fi didn't work, but I could get it if I wanted to pay. Most times I went to the front desk, there wasn't anyone there and I had to call someone to come to the desk. On the positive side, the room was very quiet and its location was extremely convenient. Overall, this hotel needs to be updated and cleaned. If you have low standards, it will suffice.
Stayed 7 nights in Dec 2023
Response from Hotel Management on Dec 16, 2023
Dear James, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

James

Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not nice. Nothing that i needed was included. I have stayed in the exact same Chain but in a different state. I was happier then. A coffee maker in every room. Cups in every room. NOT HERE. I was even going to complain about the fact that everything smell like weed and cigarette smoke! Then they attempted to bill br extra, and I called to inquire. The manager starts talking down to me like I was the guiltily party! He accused me of having a smoke party! I assured him that I've NEVER EVEN smoked anything my entire life, and explained that all the rooms around me were smoking all sorts of stuff. He then said that he double checked and he made a mistake. I personally believe that they have criminals working there, and they're trying to scam or steal my money. I saw one of the front desk guys out in a vehicle with another guy, smoking weed, and doing a drug deal! Some real shady things happening there. I hated the entire time i was there. I'd ask for a refund, but when was the last time corporate did the right thing?!?
Response from Hotel Management on Nov 30, 2023
Dear Eric, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, seeing your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Dingy and grim. Clean-ish, but very aged and worn finishes throughout. Not particularly safe feeling there.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Dear John, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Chicago.Sincerely,Hotel Management

6/10 Okay

Linda

Liked: Staff & service
Staff very friendly and accommodating. Hotel rooms need some updating. Carpet did not look vacuumed, but beds clean and comfy.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 26, 2023
Dear Linda, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks about updating the rooms are shared with our Brand Leaders for quick action. Considering our comfortable beds and rooms, please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

4/10 Poor

Heather

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk people were preoccupied with their personal phone conversations, when asked a question they came across that it was annoying. My husband was crabbed at for having a our dog with us even though we paid a pet fee. Our room the toilet paper holder was broken
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Heather, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had during your stay. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management

8/10 Good

David C.

Traveled with family
Liked: Cleanliness, property conditions & facilities
The breakfast was very limited. All the oatmeal packets were out. Only one muffin was left. Granola bars were available. It was not a full breakfast. It was a limited continental breakfast. Otherwise, all was good.
Stayed 1 night in Nov 2023

4/10 Poor

Kaylyn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelt like marijuana , the door had to be pushed so hard to open , the bathtub was filled with mold , the vent on wall was hanging off , the window had glass cracked going down it . For how nice of a area and outside the hotel looked , I was very disappointed
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 10, 2023
Dear Kaylyn, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Sincerely,Hotel Management

10/10 Excellent

Anthony, Hanapepe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Check in/out was quick. Great area with easy access to multiple highways
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Anthony, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad everything went well with your check-in and check-out and that you thoroughly enjoyed your stay. Our goal is to provide an exceptional experience for our guests, and we’re glad you were satisfied with our excellent service and convenient location. It was a pleasure hosting you, and we hope to see you again soon. Sincerely,Hotel Management

2/10 Terrible

Erica

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not think it is safe for anyone to reserve this hotel. My room was infested with roaches, almost everything was broken, poor smell, and no house cleaning services at all. No one at the front desk was able to help me due to being short on staff and low on supplies. And and I must not forget, lots of mold inside of the tub which made me cough. Please, no one stay here.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Erica, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of pests, and we’re sorry for being unable to make that happen for you. Moreover, we regret that our team could not address your issues promptly. Please be assured we will share your feedback with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

10/10 Excellent

latoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Maya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

katsha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is out dated Staff wasn’t friendly or professional Bugs in room Foul odor in bathroom with no ventilation Had to take out your own trash
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 5, 2023
Dear Katsha, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

4/10 Poor

Verified traveler

Disliked: Cleanliness
Visit
The toilet wasn’t properly cleaned and I the remote control wasn’t working. I called the service desk and the person said i had to wait until the next day. I didn’t take pictures due to disbelief.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Guest, We apologize for the cleanliness issue with the toilet and the inconvenience caused by the non-functional remote control. We will address these concerns with our housekeeping and maintenance teams to ensure a higher standard of cleanliness and better response to guest requests. We understand your frustration and hope you'll consider giving us another opportunity to provide you with a more satisfactory stay in the future. Sincerely,Hotel Management

4/10 Poor

sean

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, noisy and worn down, all the doors had to be forced closed. The staff that was there when i checked in was great, but the lady when i left in the morning was rude to the point of being insulting.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Dear Sean, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistance. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

4/10 Poor

Ernest

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very unsanitary room!! Hair in bath tub loud refrigerator broken split hvac unit
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Dear Ernest, Thank you for your review. We apologize for not meeting your expectations regarding your suite's cleanliness and difficulties with the AC unit. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room. Please consider and try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

10/10 Excellent

Henry J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

8/10 Good

Sky

Stayed 2 nights in Aug 2023

10/10 Excellent

Jimmy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful
Stayed 7 nights in Aug 2023
Response from Hotel Management on Aug 17, 2023
Dear Jimmy, Thank you for choosing to stay with Extended Stay America. We take pride in providing exceptional customer service, and it's great to hear that our staff went above and beyond to assist you. We'll be sure to pass along your kind words to our team, and we appreciate your business. Thank you once more for your kind review. Please come back and see us again soon.Sincerely,Hotel Management

2/10 Terrible

Rashid

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was terrible smelled like someone pissed all over the carpet. Carpet was dirty, washroom door handle falling off. Terrible experience
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 15, 2023
Dear Rashid, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

2/10 Terrible

Jesus

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience ever , tompay 140 for a room and the service was horrible from the checknin point . I been to motel that charge 50 to 60 dollars and the experience and facility were way better. i dont recomend this place at all.!!!!
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 12, 2023
Dear Jesus, Thank you for taking the time to express your feedback regarding your stay with us. We apologize for the service you received from our staff. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely,Hotel Management

6/10 Okay

Daniel, Aurora

Traveled with partner
Liked: Staff & service
Like>Staff was very polite and quick to serve! Don't Like>limited supplies during breakfast hours, Don't Like>Bathroom looked like it was renovated by amateurs.
Stayed 8 nights in Jul 2023
Response from Hotel Management on Aug 10, 2023
Dear Daniel, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

Bin

Traveled with family
Disliked: Staff & service
My room was near the front desk and a side entrance. Very noisy. I asked if there was another room available and was told no. People spoke loudly after midnight.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 8, 2023
Dear Bin, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

6/10 Okay

Michelle

Stayed 2 nights in Aug 2023

6/10 Okay

Robert

Stayed 1 night in Jul 2023

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
It needs a remodel.
Stayed 7 nights in Jul 2023
Response from Hotel Management on Jul 11, 2023
Dear Frank, Thank you for being our guest and sharing your observations. We are sorry you felt our facility needed updating and are grateful for the feedback. We will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management