Ratings based on 363 Verified Reviews

3.0 out of 5
47% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

It was great

Posted Mar 28, 2017
It was amazing, I could not ask for a even better exsperance.
Comment from Hotel Management
Mar 28, 2017 by General Manager , Hotel Management
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America Chicago - Naperville - East. It's so nice to know that we exceeded your expectations. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Mar 23, 2017
There were fleas in the room, I didn't know it was pet friendly. The shower bar was broken. The blanket was covered with hair and the floors were dirty and has pet marks all around. Upon arrival we noticed wet pet urine in the elevator. We worked in the hotel business for years and these rooms definitely need a deep cleaning and new repairs. Staff were nice
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Suzie, thank you for your candid feedback. Although you liked our staff, we are sorry for the cleanliness issue you encountered during your stay. The condition you described is unacceptable and not at all representative of our standards. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome guests like you. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Mar 7, 2017
Not very nice since with 20 more dollars you can stay at a better place. It is for a extended stay
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. We want all of our guests to enjoy their stay and apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests. We would love to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Good room but not great enough service nor supply

Posted Mar 1, 2017
The room was good but there are no shampoos, comditioners nor toothpaste/toothbrushes in bathrooms. There's lacking in cups and service could be improved!!
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Providing exceptional service is a key to our success, we apologize we were not at our best during your visit. We are sorry your first impression of our hotel was not a favorable one. We will work to be better prior to your next visit. General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from st. maarten

Nice place for long stay. excellent rate.

Posted Feb 5, 2017
Pros: rate location staff
Cons: for the rate - nothing
Location: basically good location for dining
Great location for dining. Easy off of highway. Rooms are basic but clean and a great rate for a long stay. Staff very friendly. Grab n go breakfast is a nice start.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for posting your kind review of Extended Stay America - Chicago - Naperville – East. We are delighted to know you were very pleased with our affordable rates and loved our location close to the Highway and many restaurants nearby. Thank you for sharing your satisfaction with our service, accommodations, and amenities. We appreciate you choosing our hotel and hope you will visit us again the next time you are in the area. Sincerely, General Manager
3 out of 5
by Osvaldo

Posted Jan 19, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for rating your visit. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience during your stay. We appreciate your business and hope to welcome you back. Sincerely, General Manager
1 out of 5
by A verified traveler

Never again

Posted Jan 11, 2017 on Hotels
Terrible! Stayed in a non-smoking room, but the room smelled like cigarette smoke! They even charged me extra when i left claiming that they found cigarette buds in the room. Never again! You're better off finding someplace else to stay even if it is slightly more expensive.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Your feedback is appreciated, and we'll share it with our management team to ensure our staff is properly cleaning our suites so they are fresh and clean. I apologize for any inconvenience this may have caused. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level. General Manager
2 out of 5
by A verified traveler from CO

It is what it is

Posted Jan 4, 2017
It's a passable place to rest your head when you don't care about much else. The staff was friendly. Queen room had a small stovetop but no pans so I guess you would have to bring your own for that to be of any use. The shower drainage was absolutely terrible, furniture uncomfortable, and simple accents like a soap dish would have been nice to have.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Lexi, This is not the type of experience we want our guests to have when visiting our hotel. We are sorry for the issues you had, and we did not meet your expectations. We will make the efforts in each department to improve. Thank you for sharing your feedback so we can be guided to greatness for our guests. Please come back to stay with us again soon. General Manager
2 out of 5
by A verified traveler

Unfriendly staff

Posted Dec 23, 2016
Very unfriendly staff, rooms and beds were not clean UpTo the expected level
Comment from Hotel Management
Dec 23, 2016 by Manager , Hotel Management
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
2 out of 5
by A verified traveler

Not ready

Posted Dec 22, 2016
The room I booked was not ready at check in and my room was downgraded at no cost change or any. I had to go up and check myself if the room was occupied. I had a room with a kitchen and had no cook/dishware and when I made them aware I had to go down and retrieve them myself. The room I originally booked wasn't teadyyuntil the next day at 3. And then I had to go to the whole dish thing again. In the first room the shower and bathroom vent howled when turned on. Bed in second room 310 (king size) was sunk in. Not how I wanted to spend my birthday week.
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Thank you for staying with us and for the review. I am so sorry for the poor check in experience. There is no excuse for your room to not be ready at the check in time. I am also sorry our front desk did not communicate that all kitchen items are available by request at the front desk. The many inconveniences you endured is not the level of guest service we are known for and I am sorry for your experience. We hope to welcome you back again soon for a more pleasant stay. Happy Birthday. General Manager