Ratings based on 44 Verified Reviews

2.7 out of 5
48% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Cameron, NC

Worst hotel I have ever stayed at!

Posted Dec 10, 2016
Mattress was old and uncomfortable. Sheets were stained and there was a long black hair in the bed. Both the iron and ironing board were broken. Didn't even have a glass in the room for water.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Aurora, IL

Nice couples getaway

Posted Dec 8, 2016
I was very pleased with the staff there. Very pleasant.
Comment from Hotel Management
Dec 12, 2016 by Manager, Hotel Management
The team and I appreciate your remarks. Your positive comments regarding our staff are much appreciated. Overall, we are glad you had a great experience at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveler

Rundown hotel

Posted Nov 25, 2016
The cleanliness was horrible. There was hair in my shower and on my sheets. Not worth it even if the price is 50 bucks.
5 out of 5
Recommended
for Everyone
by A verified traveler

A Great Place to Stay

Posted Nov 24, 2016
Pros: Good people. It is comfortable.
Cons: It would just get more expensive if they modernized the furniture etc.
Location: There are buses all around Naperville. There are numerous restaurants, both fast food, and casual dining, nearby, as well as shopping.
The rooms are functional. I would like more TV stations. I am very happy to stay there.
Comment from Hotel Management
Dec 12, 2016 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that you enjoyed your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
1 out of 5
by A verified traveler

Terrible

Posted Nov 7, 2016
Pros: Nothing
Cons: Everything
Dirty linen, air not cool, smoke detector was going off. Hall smelled of weed.
1 out of 5
by A verified traveler

Worst hotel in ever stayed at

Posted Oct 13, 2016
The room was so bad what I am going to say may actually seem made up but it's 100% true. The room I got was supposed to be non smoking. While there were no ash trays the room smelled like someone smoked in it for years. When I arrived at the room the toilet hadn't been cleaned as there was pee under the seat on the toilet top ledge. There was a robe left on the back of the bathroom door from the other guest before me. The cabinets were super dirty. No wash cloths in the room and only one plastic cup for drinking. The furniture although really does not matter it's condition looked like a dog chewed on it. The bath room sink did not drain fast and there was only one roll of toilet paper, no extra. See pictures below.
1 out of 5
by A verified traveler

Gross rooms, horrible service

Posted Sep 18, 2016
My friends and I stayed here one night and it was a horrible experience. They had given away all the rooms with double beds despite the fact that that was what we had booked. They gave us two single rooms. The first was "clean" but the second hadn't been touched since the last guest had left. They gave us a new room but that one was only semi-clean as well. When I went to the desk to tell them about the uncleaned room the desk attendant was no where to be found. After calling the corporate number and them calling every number they had on file he wandered in about 30 minutes after I arrived in the lobby and was extremely nonchalant about it all. Horrible hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rock Island, IL

Comfort and conveniences

Posted Sep 11, 2016
Pros: The room has everything I need.
Location: Naperville, IL - there are restaurants, and stores within walking distance. The neighborhood is very nice and it was a pleasure to walk around.
I have been traveling to the Chicago area often in the last 3 months after being diagnosed with cancer. Extended Stay America is an ideal place to stay. The rooms are equipped with a full size refrigerator/freezer, stove top, sink and microwave, this was really nice since I did not feel like going out constantly.
Comment from Hotel Management
Sep 21, 2016 by Manager, Hotel Management
It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am glad yo see you valued the accommodations and amenities provided by our hotel, while favoring the convenient location. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
1 out of 5
by A verified traveler

Spartan.

Posted Aug 24, 2016
Bring your own shampoo, cups, wash cloth because you won't find them here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Naperville il

Great for people on long trips..

Posted Aug 19, 2016
Great for stop overs or if ur just in town fir business..this location needs a better cleaning crew but the night crew was awesome..girl during day spent lot more time arguing with bf on phone then knowing the procedures of helping. Like i was bothering her.overall. hotel amenities were nice
Comment from Hotel Management
Aug 23, 2016 by Manager, Hotel Management
We appreciate you taking the time to share your experience. Please accept our apologies for some cleanliness issues and the lack of customer service you received. Our staff will be addressed about the proper cleanliness that must be maintained and the correct communication shown to guests. Overall, I'm glad your accommodations were to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.