Ratings based on 266 Verified Reviews

3.3 out of 5
68% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Fine hotel

Posted Jul 10, 2017
Hotel and the price is good. Room was clean and spacious. Staff is rude and non helping. Breakfast is terrible and options are almost nothing.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Although you liked some aspects of our hotel, please accept our sincere apologies for not living up to your expectations. We strive to provide a better experience to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Chuck was a great help to us . Our reservations somehow didn't show up when we arrived at our hotel. Chuck was happy to assist us and reserved a room . Without his help we would have waited 2 hrs more.
Comment from Hotel Management
Jun 2, 2017 by General Manager  , Hotel Management
Thank you for sharing your wonderful review of Extended Stay America - Chicago - O'Hare - Allstate Arena. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Chuck, and we'll be sure to share your compliments with him. Thanks again, and we hope to see you again soon. Sincerely, General Manager 
5 out of 5
Recommended
for Everyone
by A verified traveler from Frankfort

Walking distance from the Allstate Arena wonderful

Posted May 17, 2017
Stay the night after A concert. very comfortable. staff was great loved it. Was able to walk to and from the Allstate Arena
Comment from Hotel Management
May 18, 2017 by General Manager, Hotel Management
Lori, thank you for sharing a wonderful review of your visit to Extended Stay America - Chicago - O'Hare - Allstate Arena. We are thrilled to read that you loved our courteous associates and convenient location which was perfect for your needs. We look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted May 11, 2017
Location: Excellent location.
Hotel was clean and provided excellent service. Staff personal were outstanding. Polite and helpful. Customer service was considerate.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us! I’ll be sure to share your feedback with my team. We value your business and look forward to hosting you again at Extended Stay America - Chicago - Elmhurst - O'Hare. Sincerely, General Manager
4 out of 5
by fabian

Posted Apr 18, 2017 on Hotels
it is a hotel exactly designed for extended stay . Kitchennets is without utensils . Room is nice . Breakfast is mini muffins with snack bars and coffee and chocolate Period . Conveniently close to the arena . But nothing fancy .
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know you enjoyed your time with us and that our location perfectly suited your needs. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
4 out of 5
by Doug

Slightly above average

Posted Mar 20, 2017 on Hotels
We stayed here to take in a concert at the Allstate Arena. We walked to and from the arena. Also walked to area restaurants. WiFi needs improvement. The free WiFi is fine for checking email and facebook if you want to do anything with videos or Skype you need to purchase the upgrade. Breakfast is a grab-n-go. Oatmeal, granola bars and store bough muffins. Don't expect any type of large breakfast. We walked to I-Hop down the street for breakfast. Kitchenettes are nice. You need to pick up any utensils at the front desk. Not a big deal. There's no charge for any of it. They gave us a coffee maker and coffee for the room. We stayed for 2 nights. There is no maid service for 2 nights. If you need clean towels you can call for extra. Room was very clean. King bed with a pull out coach and reclining chair. Manager Theresa was very friendly and helpful with anything we needed. The do have a shuttle that will take you to the airport or drop you at restaurants that leaves at the top of every hour. We would stay here again.
Comment from Hotel Management
May 2, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you were pleased with the customer service and your room, but please accept our apologies that you did not find the WiFi and the grab-and-go breakfast suitable. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
by A verified traveler

Four Stars

Posted Mar 13, 2017 on Hotels
Room was comfortable, many restaurants nearby, O'Hare Airport 5 minutes away. Hotel could use more parking though.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you were comfortable in your room and that our convenient location was suitable. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
by James

Posted Mar 13, 2017 on Hotels
It was good. The hotel has very nice and Chuck and Theresa were great.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you received excellent customer service from our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from mass

Roomy

Posted Mar 13, 2017
Nice stay overall Kitchen should be stock up with silverware
Comment from Hotel Management
Apr 7, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your experience. It is great to see you enjoyed staying at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Iowa City, IA

Excellent choice for a park & fly option

Posted Mar 7, 2017
Pros: Proximity to interstate and O'Hare. Free parking for extended stay.
Cons: There are no public bathrooms on the main level. The breakfast was sparse.
Location: All State Arena. Rosemont restaurants.
Very close to O'Hare with reliable shuttle service and FREE PARKING for up to 6 days on site. We arrived about 9 p.m. prior to an early flight out of the country. The check in process was very easy and service was helpful. I will say that the room was not totally ready for us even at that point of the day (missing pillowcases), but we were assisted immediately and graciously. Breakfast is complimentary but is barely continental (coffee and granola bars essentially). The rate was good and the room was comfortable and clean. The location is near the All State Arena area venues and very quick to O'Hare.