Ratings based on 171 Verified Reviews

3.2 out of 5
60% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Meh...

Posted May 9, 2017
This is an extended stay, so a lot of people pretty much live there. Dogs barking all hours of the night, people constantly slamming doors, and your breakfast is a box of chewy bars. Not the worst I've stayed at, but high on the list
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
We are sorry we failed to provide you with an exceptional stay and the inconvenience you encountered. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We hope you consider giving us another chance to prove we are up to the task of delivering outstanding visit. Sincerely, General Manager
4 out of 5
by Cheryl

Posted Apr 21, 2017 on Hotels
My room was nice and clean .
Comment from Hotel Management
Apr 23, 2017 by Manager, Hotel Management
Cheryle, thank you for selecting Extended Stay America - Chicago - Romeoville – Bollingbrook. We are glad to read you had a comfortable stay and liked the cleanliness of your room. Thanks for being our guest, and we look forward to seeing you in the future!   Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Great hotel and staff for the money

Posted Mar 26, 2017
From The time I checked in until the minute I checked out the staff was great and so accommodating.
Comment from Hotel Management
Apr 27, 2017 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. I am pleased to read you positive comments regarding the great customer service our staff provided. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
5 out of 5
by Sharon

This traveler left a rating score only Posted Mar 22, 2017 on Hotels
5 out of 5
by Parimal

This traveler left a rating score only Posted Mar 15, 2017 on Hotels
1 out of 5
by A verified traveler

Posted Mar 14, 2017 on Hotels
No breakfastand no pool. Too noisy.
1 out of 5
by Tajhisha

Posted Mar 14, 2017 on Hotels
Well considering all the issues I wasn't happy about waking up to a bed bug never helps. Disgusted and still waiting to here back from the hotel manager and a free one night stay is not going to fix this!
2 out of 5
by A verified traveler

Posted Mar 9, 2017
Some people are there due to work situations, or waiting in a move into a home, but others are there due to, who knows what! Had either a drug overdose or a suicide while we stayed. Also one night, around 3am, a women pounding on another door, screaming and yelling. Never again!
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that we were unable to deliver that. Your comments were reviewed by the staff, and we will work hard to ensure your experience is not repeated. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
by Akaria from Romeoville IL

Great stay

Posted Mar 8, 2017 on Hotels
loved it nice and comfy
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
Thank you for sharing your experience. I am pleased to read you had a comfortable stay at our hotel without any issues. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4 out of 5
Recommended
for Other
by A verified traveler from Orlando

Assuring sustainability

Posted Mar 3, 2017
Pros: Interior decoration very warm choice of colors as well the quilts.
Cons: Cheaper price and even a promotion to enable a week visit to be without a high price or a deal on a thirty-day stay will be great.
Location: Walking, or jogging alone the Weber Corporate center and din for some eateries at locals
Peaceful calm settle domain safe memory very uplifting thanks much.
Comment from Hotel Management
Apr 3, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your experience and for choosing to stay with us. I'm so pleased to hear that you enjoyed our location and the interior. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.