No heat no pillowcases
Posted Feb 13, 2017
The first room had no heat, the second room had a very pungent smell, the third room had no pillowcases and the bed was extremely uncomfortable and the pillows were too soft, that is after I had to go down the hall and fetch my own from the room with no heat. I had a crick in my neck for 3 days afterwards from such an uncomfortable bed in which I got little sleep. There were also hairs in the bathroom sink and tub something which grosses me out.
Comment from Hotel Management
Feb 20, 2017 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the desk staff; however, we apologize that your room was as described. Your comments were reviewed by the staff, and we will be checking all guest rooms prior to arrival to make sure your experience is not repeated. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.