Ratings based on 242 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very close to airport.

Posted Mar 8, 2017
Cons: The breakfast bar
Location: Very close to Midway Airport, lots of shopping and dining.
I really enjoyed my stay. Very professional front desk staff. Room was clean and comfy. But the breakfast bar was scarce with dried up bacon only.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to share a detailed review of your experience. We appreciate your honest feedback on your stay, both positive and negative, as this feedback helps us to continually improve the guest experience. We are quite pleased to know that you enjoyed your overall stay. It is wonderful to know that you enjoyed our team and our accommodations. We hope to welcome you again and will strive to make your next stay a five star experience!
1 out of 5
by A verified traveler

Be careful - expensive parking!

Posted Jan 30, 2017
Pros: A GREAT hotel with an absolutely fantastic staff, especially the front desk people and the person who runs the breakfast buffet. Clean. New.
Cons: Make the parking part of the rate or make the charge more clearly explained in the reservation system.
This was A GREAT hotel with an absolutely fantastic staff, especially the front desk people and the person who runs the breakfast buffet. BUT they charge too much for per day for parking in a massive and virtually empty parking lot. That was not made clear enough in the Expedia listing, which lists the room rate and including all taxes and fees. This is a fee, people, and should just be in the room rate.
Comment from Hotel Management
Feb 4, 2017 by SedinaPivac, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
3 out of 5
Recommended
for Everyone
by A verified traveler from Peoria,Illinois

Lack of cleaning and repairs apparently.

Posted Dec 22, 2016
Found a mans sock in room,heater cover fell off while trying to turn heat on.Switched rooms 2x in 1 stay.
Comment from Hotel Management
Dec 29, 2016 by SedinaPivac, Hotel Management
Dear Pamela, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further.
4 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for the positive review! We hope you consider us again whenever you are in the Chicago area. Have a great day!
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for the positive score! Hope to see you soon!
5 out of 5
by A verified traveler

Midway convenience

Posted Nov 19, 2016 on Hotels
Nice place convenient to airport
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for the perfect score! We are glad to know that you found our location convenient to the Midway airport. Hope to see you soon!
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Very comfortable, halls quiet, breakfast was great, great choices, coffee/tea always piping HOT & delicious!
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for the positive review! We are happy to hear that you enjoyed our complimentary breakfast. We hope you consider us again whenever you are in the Chicago area!
4 out of 5
by A verified traveler

Posted Oct 22, 2016 on Hotels
Breakfast could be better. Quality of sausage not very good. Can't say anything about the bacon. I was there 3 days and it was not on the menu.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
4 out of 5
by A verified traveler

Posted Sep 28, 2016 on Hotels
I enjoyed the hotel, especially the friendliness of the staff. I did have a little discrepancy with my 1 vs 2 night stay for my rooms, but was easily handled.
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Thank you for the review. We are glad to hear that you enjoyed your stay! We hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2016
Stayed for one night, very close to the airport which was very convenient. Room was standard nothing out of the norm.
Comment from Hotel Management
Oct 6, 2016 by SedinaPivac, Hotel Management
Thank you for the review. We are glad to hear you found our location convenient. We hope to see you soon again!