Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete the survey in regards to your recent stay at the Fairfield Inn & Suites Chicago St. Charles.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to St. Charles.
Scott C., AGM