Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Oct 4, 2016
Had a very nice stay. Location work well for our needs.
Comment from Hotel Management
Oct 4, 2016 by Scott, Hotel Management
Thank you so much for your kind review. should your travels bring back to the area you'll think of us. Thanks again, Scott C.
3 out of 5
by A verified traveler

Thin pillows and walls

Posted Oct 3, 2016
The pillows are small and mush. The walls are pretty thin too. Nice rooms but bring your own pillow if you want to sleep well.
Comment from Hotel Management
Oct 4, 2016 by Scott, Hotel Management
I apologize your recent experience was less than exceptional. We generally receive favorable comments regarding our bedding. Respectfully, Scott C.
5 out of 5
by A verified traveler from R

Super friendly staff, very clean.

Posted Sep 19, 2016
This was a great place to stay for the weekend. Close to everything and really clean.
Comment from Hotel Management
Sep 21, 2016 by Scott, Hotel Management
Thank you for your review. I'm pleased you appreciated our hospitality and our location worked well for your visit. We look forward to seeing back again soon. Regards, Scott C.,AGM
2 out of 5
by A verified traveler

Posted Aug 4, 2016 on Hotels
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete the survey in regards to your recent stay at the Fairfield Inn & Suites Chicago St. Charles. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to St. Charles. Regards, Scott C., AGM
4 out of 5
by A verified traveler

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
Aug 2, 2016 by Kimberly, Hotel Management
Thank you for your review. We appreciate your taking the time to share. Kindly, Scott C., AGM
4 out of 5
by Julie

Posted Jul 26, 2016 on Hotels
Comment from Hotel Management
Jul 30, 2016 by Kimberly, Hotel Management
Julie, Thank you so much for your review. I appreciate your taking the time to share your recent experience. Kindly, Scott C.,AGM
4 out of 5
by Darren from Richwood, Ohio

Posted Jul 2, 2016 on Hotels
Comfortable!!
Comment from Hotel Management
Jul 9, 2016 by Kimberly, Hotel Management
Thank you so much! I'm pleased to hear you had a comfortable stay. Regards, Scott C.,AGM
5 out of 5
by A verified traveler

Helpful staff

Posted Jun 28, 2016 on Orbitz
The manager and staff were helpful and accommodated us when we needed to change rooms due to a booking oversight. I was very appreciative of the time and energy to help us get the room we needed.
Comment from Hotel Management
Jul 1, 2016 by Scott, Hotel Management
Thank you for your kind review. We appreciate your taking the time to share your experience at the Fairfield Inn & Suites. I appreciate your kudos regarding the staff and service. We hope to see you back again soon. Regards, Scott C., AGM
5 out of 5
by A verified traveler

Posted Jun 1, 2016 on Hotels
Comment from Hotel Management
by Kimberly, Hotel Management
Thank you so much for the perfect review! We appreciate your taking the time to share your experience.
5 out of 5
by william t from chicago

newly refurbished

Posted May 17, 2016 on Hotels
Newly refurbished . This hotel was refurbished 1 month prior to our stay so everything was perfect
Comment from Hotel Management
by Kimberly, Hotel Management
Dear williamt - Thank you for your kind review. I'm pleased to hear you enjoyed our hospitality and renovations. All the best, Scott C., AGM