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Reviews of Fairfield Inn & Suites by Marriott Chicago Naperville

2.5 out of 5
Fairfield Inn & Suites by Marriott Chicago Naperville
1820 Abriter Court, Naperville, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 352 out of 825 reviews" "
Rating 8 - Good. 274 out of 825 reviews" "
Rating 6 - Okay. 122 out of 825 reviews" "
Rating 4 - Poor. 40 out of 825 reviews" "
Rating 2 - Terrible. 37 out of 825 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous friendly staff and a clean hotel.
Stayed 1 night in Mar 2024

8/10 Good

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been renovated but not fully so some places smells stuffy and old.
Stayed 1 night in Mar 2024

10/10 Excellent

jason

Stayed 2 nights in Mar 2024

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but it smelled musty since they only had window hear/air conditioner units. They were a bit loud so you are constantly turning the TV volume up and down. I would go back for sure. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Hotel Team on Mar 16, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Air conditioner was loud we will be getting this fixed asap.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent anyone from not having experience this from occurring in the futureI hope you choose to stay with us again when your travels bring you back to the area.Thomas WilsonHotel General Manager

8/10 Good

Hugo

Stayed 2 nights in Feb 2024

10/10 Excellent

micheal

Stayed 2 nights in Jan 2024
Response from Hotel Team on Mar 16, 2024
Thank you for taking the time to rate your experience.I hope you choose to stay with us again when your travels bring you back to the area.Thomas WilsonHotel General Manager

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very helpful and friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
The rooms are clean. The indoor pool is very nice. Breakfast buffet was very good. The halways are quiet. Beds are comfortabel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was very kind and check-in was quick and easy. Unfortunately, we had lipstick on our pillow case and we didn't sleep well do to a very bright blue light flickering all night long on the heater/ac unit. The pool was extremely dirty and the chorine was so strong you had to walk out of the space within a minute.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation trip
Had a great stay. The hotel was very quiet and kept very clean!
Stayed 6 nights in Oct 2023

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet
Stayed 7 nights in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Sergio

Stayed 1 night in Oct 2023

10/10 Excellent

T.H.

Stayed 2 nights in Oct 2023

10/10 Excellent

Myung Eun

Stayed 5 nights in Oct 2023

8/10 Good

Irenaeus

Stayed 1 night in Sep 2023
Response from Michelle on Sep 19, 2023
Dear Irenaeus,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service
Beds were comfortable. Room was stuffy.
Stayed 2 nights in Sep 2023
Response from Michelle on Sep 10, 2023
Dear Rebecca,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

6/10 Okay

Garry

Traveled with partner
Disliked: Property conditions & facilities
An ok place to stay. Room needed some work, thermostat didn't work, toilet had issues. Breakfast was bland. Check out wasn't nowhere to be found, then he had an attitude and didn't email my receipt.
Stayed 4 nights in Sep 2023
Response from Michelle G on Sep 10, 2023
Dear Garry,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us. Id love to get in contact with you to set up a Bonvoy account where I can deposit 10,000 points that you can redeem at any Marriott you'd like to stay at.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

Chrystal Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value - nice accommodations, plenty of places to eat within walking distance, close to highway to go into downtown Chicago and easy see the rest of Naperville Free parking was great
Stayed 4 nights in Aug 2023
Response from Michelle G on Sep 7, 2023
Dear Chrystal,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

Jimmie Mcgee and

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas the concierge made sure I was accommodated after a long ride. He took very good care of me.
Stayed 1 night in Sep 2023
Response from Michelle on Sep 3, 2023
Dear Jimmie McGee,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

D M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazoning room
great place to stay
Stayed 2 nights in Aug 2023
Response from Michelle on Sep 3, 2023
Dear MatthewOn behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

8/10 Good

Joel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff, accommodating, clean.
Stayed 1 night in Aug 2023
Response from Michelle on Sep 3, 2023
Dear JoelOn behalf of the entire hotel team, I want to thank you for sharing about your experience with us.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Michelle on Sep 3, 2023
Dear WilliamOn behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

6/10 Okay

Peter

Traveled with family
Liked: Staff & service
I felt like the room could have been a little cleaner.
Stayed 1 night in Aug 2023
Response from Michelle on Sep 3, 2023
Dear Peter,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Michelle on Sep 3, 2023
Dear SimonOn behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

JOSE R, GLENDALE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michelle was very accommodating and friendly.
Response from Michelle on Sep 1, 2023
Dear Jose,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563Ph: (630)577-1820

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, amenities
The property is very clean, quiet and convenient for me. However, during this stay, there were some equipment/supply issues. No pillows in the room when I arrived, TV did not work and no coffee maker. Although, staff was very responsive to the missing pillows issue, the TV was never fixed and I never saw a coffee maker.
Stayed 2 nights in Jul 2023
Response from Michelle on Sep 1, 2023
Dear Arthur,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

Brian

Stayed 2 nights in Jul 2023
Response from Michelle on Sep 1, 2023
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend!
I had a great experience at this hotel! Firstly the entire staff is extremely helpful and friendly and made my stay very enjoyable. Special shoutout to Thomas and Michelle for going above and beyond to make me feel welcome during my stay! The hotel room was also spacious, and clean, with housekeeping doing a great job of keeping the entire building and rooms tidy. The complimentary breakfast is also a nice addition. Nothing special, but the yogurt + banana combo served me well in the mornings.
Stayed 12 nights in Jul 2023
Response from Michelle on Sep 1, 2023
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

6/10 Okay

Ali

Traveled with family and small children
Disliked: Staff & service
The front desk staff were not friendly. At breakfast there was ham in egg omelet and when we requested egg without ham it was not provided. They were out of bananas and when we asked for it- they mentioned “ we are done”.
Response from Michelle on Sep 1, 2023
Dear Ali,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great water pressure. Breakfast could use improvement. Everyday, either egg sandwich or scrambbled eggs with bacon. No other meat. One morning- no paper plates, had to use cereal bowls. But that was fine because if you wanted oatmeal or cereal there was no white milk, only chocolate. Hard to eat that on oatmeal or cereal if you dont care for chocolate. Computer room, never could access because they had no internet working on it the entire time we were there. Went to do a load of wash, did not have laundry soap- they did tell us where stores were to buy. If you want a quiet experience, forget it, young children running down halls screaming. Luckily they did not stay up late
Stayed 9 nights in Jul 2023
Response from Michelle on Sep 1, 2023
Dear Barbara,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

Mario

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet place
Stayed 8 nights in Jul 2023
Response from Michelle on Sep 1, 2023
Dear MarioOn behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

2/10 Terrible

Shahid

They gave away my room and I was left stranded with no accommodations at 1:30am even though I had called earlier in the day and notified them that I would be arriving late due to flight delays.
Stayed 2 nights in Jul 2023
Response from Michelle on Sep 1, 2023
Dear Shahid,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

8/10 Good

Aliya

Stayed 5 nights in Jul 2023
Response from Michelle on Sep 1, 2023
Dear Aliya,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

8/10 Good

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent housekeeping staff. Front desk staff had little to no knowledge of area. Business center computers never worked, in spite of numerous requests.
Stayed 7 nights in Jul 2023
Response from Michelle on Sep 1, 2023
Dear Alfred,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. I'd also like to apologize for the inconveniences you experienced while staying with us.We hope you give us another opportunity to make it right.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

10/10 Excellent

Isaias, McAllen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Near a shopping area. Convenient parking. Clean rooms. Breakfast area was clean and good food. The breakfast staff was very friendly and courteous. Highly recommend.
Stayed 5 nights in Jun 2023
Response from thomas wilson Gm on Jul 14, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thomas WilsonGeneral Manager

10/10 Excellent

Arnita A.

Stayed 7 nights in Jun 2023
Response from Michelle on Sep 1, 2023
Dear Arnita,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us if you don't mind sharing this on the hotels website we are trying to be number one in this market and we can use your help,mind sharing your experience, we know the power that social media has on the world. and the best part of Marriott is you, our guest!It's always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Michelle GarciaFront Office Lead1820 Abriter Court Naperville Il 60563

8/10 Good

Al

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jul 2023
Response from Hotel Team on Jul 6, 2023
thank you for taking the time to share your experience with us 5 out of 5 we hope to see you again soon,Thomas WilsonGeneral Manger

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Hotel Team on Jul 6, 2023
Thanks for staying with us we hope to see you again real soon. Thomas Wilson'General Manger

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Team on Jul 6, 2023
thanks for staying with us we hope to see you again soon.we appreciate your business. Thomas WilsonGeneral Manager.

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service
The property was okay. The bathroom lighting was dim and the in room air conditioning would never completely shut off shut. It would cycle on and off in the off position.
Stayed 5 nights in Jun 2023
Response from Hotel Team on Jul 6, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thomas WilsonHotel General Manager

10/10 Excellent

Carol

Stayed 6 nights in Jun 2023

6/10 Okay

Amy

Stayed 1 night in Jun 2023
Response from Hotel Team on Jul 6, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thomas WilsonGeneral Mager

10/10 Excellent

Pawan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice place to stay.
Stayed 1 night in Jun 2023
Response from Hotel Team on Jul 6, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thomas WilsonGeneral Manger

8/10 Good

Lin

Stayed 1 night in Jun 2023
Response from Hotel Team on Jul 6, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thomas WILSONGeneral Manger

10/10 Excellent

Kyle

Business traveler, Traveled with family
Liked: Cleanliness
The stay was great. However they do not provide extra pillows and they have the least comfortable pillows ever. Will not deter us from staying again. But will bring our own pillows.
Stayed 2 nights in Jun 2023
Response from thomas wilson on Jun 20, 2023
Dear KyleOn behalf of the entire hotel team, I want to thank you for sharing about youe experince with usIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. sorry to hear we didnt get you the pillow you requested . we will look into the inventory of our pillows .We hope to welcome you again soon.Best Regards,thomas wilson

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good, dinning room is comfortable and clean, employes are outstanding, to guest needs.
Stayed 5 nights in May 2023
Response from Thomas W on Jun 20, 2023
Dear Jose,On behalf of the entire hotel team, we want to thank you for sharing about your experience with usIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you .Your feedback has been shared with the enttire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thomas WilsonGerneral Manager