nice hotel in the downtown area
Posted Feb 22, 2017
I would like to comment about the staff in this hotel first because all of them were excellent, especially the staff at Columbus tap restaurant , the front desk staff was helpful and my room always was clean and organized ,but my beds were not as good as my other comments , the mattress look like was there since they build the hotel it has a big dent in the middle and it was in both beds , so was kind of difficult to sleep like that , I made a comment to my room maid but nothing happened the next day I was on vacation with family and I forgot to tell to the manager the next day . for this reason I am giving 4 stars , I think a hotel like this should do inspections in their rooms , and also believe that the last person noticed this problem with the mattress also and no solutions , this is something that not happened in one day , this mattress is like that for a long time , but I will recommend this hotel because is in a really good place and close to all the amenities in downtown area .
Comment from Hotel Management
Feb 24, 2017 by Fred Pare, Hotel Management
Dear Mr. Mendez,
Thank you for posting a review on Expedia. I am delighted that you enjoyed your stay. I have dispatched housekeeping to inspect the mattresses immediately. I appreciate your feedback.
I hope your travels bring you back to the Windy City soon.
Director of Operations