Exterior

Reviews of HYATT house Chicago/Naperville/Warrenville

3 out of 5
HYATT house Chicago/Naperville/Warrenville
27554 Maecliff Dr, Warrenville, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1002 reviews" "
Rating 8 - Good. 270 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! All employees super friendly
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Oscar

Traveled with family and small children
Better costumer service
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on Feb 19, 2024
Oscar,Thank you for your feedback of your recent visit with us. We are sorry to hear that your stay was not everything that it should be. We appreciate you bringing your concerns to our attention and we will be working with our team members to ensure something similar does not occur again in the future. We hope you give us another chance in the future to exceed your expectations.

6/10 Okay

Charles

Stayed 1 night in Dec 2023
Response from Kevin S. on Jan 27, 2024
Thank you for choosing Hyatt House!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kevin S. on Dec 18, 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Bed and pillows were literally like cotton candy, room smelled like smoke. Did notify front desk and nothing was done about it.
Stayed 2 nights in Dec 2023
Response from Kevin S. on Dec 18, 2023
I apologize your stay was less than satisfying. I will look into the issues you had with your room. Thank you for sharing the experience with us.

10/10 Excellent

kimberly

Stayed 5 nights in Dec 2023
Response from Kevin S. on Dec 18, 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

10/10 Excellent

Latasha

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Kevin S. on Dec 18, 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

2/10 Terrible

Deontai

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasn't thorougly cleaned. Spider webs on ceiling.
Stayed 2 nights in Dec 2023
Response from Kevin S. on Dec 18, 2023
I apologize your stay was less than satisfying. I will look into the issues you had with your room. Thank you for sharing the experience with us.

10/10 Excellent

Terrion, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff I had an concern with another guest whom said me and my guest were being loud but she also had a dog that was barking abruptly anytime you would walk in tha hall or it heard someone or something but I had no problem and we were laughing and playing uno cooking also but we handled it like mature adults but was still disturbed by the act but I loved the room and staff will definitely be back sometime soon
Stayed 2 nights in Dec 2023
Response from Kevin S. on Dec 18, 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

2/10 Terrible

Robert

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty shower was gross, misleading pics/description's of the rooms! Prices were a kind of high for a below average room at an outdated hotel!!
Stayed 2 nights in Dec 2023
Response from Kevin S. on Dec 18, 2023
I apologize your stay was less than satisfying. I will look into the issues you had with your room. Thank you for sharing the experience with us.

10/10 Excellent

Deja

Stayed 2 nights in Dec 2023
Response from Kevin S. on Dec 18, 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

6/10 Okay

Stacy

Stayed 2 nights in Nov 2023
Response from Kevin S. on Dec 18, 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

2/10 Terrible

Ibrahim

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kevin S. on Dec 10, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Kevin SerioOperations ManagerHyatt House Warrenville

8/10 Good

Leslie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice. Did take a long time to get hot water through the shower the first night (at least 4 minutes of running it before I could get in because it was too cold). Was really quiet the first night but the second night there were a lot door slams happening all throughout the night.
Stayed 2 nights in Nov 2023
Response from Kevin S. on Nov 29, 2023
Thank you for your feedback. I will certainly find out why there were hot water issues during your stay. We appreciate feedback so we can do our best to make your future stay even better.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Okay for one night
It is a relatively new hotel but feels worn. Not bad for one night but probably won’t stay again.
Stayed 1 night in Nov 2023
Response from Kevin S. on Nov 19, 2023
Thank you for your feedback. I apologize your stay was not up to Hyatt standards. Please feel free to reach out to us with more feedback so we can better any future stays for yourself and other guests.

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Nov 2023
Response from Hyatt House Team on Nov 6, 2023
Thank you so much Lucero for your feedback and we are so happy that you enjoyed your stay with us. We very much look forward to your next visit sometime in the future.

10/10 Excellent

Kathryn, Naperville

Liked: Cleanliness, amenities
Very nice place
Stayed 1 night in Oct 2023
Response from Hyatt House Team on Nov 5, 2023
Thank you so much for your feedback and we are so glad that you enjoyed your stay with us. We look forward to your next visit some time in the future.

10/10 Excellent

Petty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much Petty for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

6/10 Okay

MARIA CLARISSA, Land O Lakes

Disliked: Staff & service
The microwave in the room did not work. When the room was cleaned during my stay (I asked one time), the bedsheets were not changed, the trash was not taken from the bathroom and the toilet paper supply was not replenished.
Response from Hyatt House Team on Oct 29, 2023
Thank you so much for your feedback Maria and we apologize that you had some issues with your room and housekeeping services which will be communicated and addressed. We hope that you might give us another opportunity to serve you sometime in the future.

10/10 Excellent

Caprice

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great workers
Stayed 1 night in Oct 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much Caprice for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

8/10 Good

Rahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short stay (visiting for a wedding). Breakfast spread was good but dinner options could be better
Stayed 3 nights in Oct 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much Rahim for your feedback and we are so glad that you enjoyed your stay with us and we will communicate your concern regarding the dinner options to the appropriate department. We look forward to your next visit with us sometime in the future.

10/10 Excellent

Kathy, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Combo room with kitchen, full fridge. I liked the room with the sitting area and great king bed. Bathroom area ok, but a bit crunched with closet in the bathroom. I was hoping for a larger room with all that was contained, but it was comfortable for the one day we stayed.
Stayed 1 night in Oct 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much Kathy for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

10/10 Excellent

Aricka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the home away from home feeling. There was a full kitchen, living room, and sleeping area.
Stayed 1 night in Oct 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much Aricka for your feedback and we are so glad that you had a pleasant stay with us and we very much look forward to your next visit with us sometime in the future.

6/10 Okay

Brittany

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much for your feedback and we apologize if your stay with us was anything less than satisfying. We hope you might give us another opportunity to serve you sometime in the future.

8/10 Good

Kathy, chicago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and i have stayed here around 5 or 6 times. We love the area its a great place for a stay cation.
Stayed 2 nights in Oct 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much Kathy for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

8/10 Good

Roderick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again.
The room was quiet. I was a little disturbed by he animals allowed. I have allergies and didn’t realize it was pet friendly. I also was not feeling well, so put off by this. Pool was a little chilly. Bed was hard. Everything else was clean. The breakfast was very good.
Stayed 1 night in Oct 2023
Response from Kevin S. on Oct 9, 2023
Thank you for your kind review. We do offer some non-pet friendly rooms if you request them during your next stay. I will pass on your positive comments about cleanliness to our housekeeping department.Thank you for choosing Hyatt!

8/10 Good

Tommy, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you need anything you just have to ask multiple times for it
Stayed 1 night in Oct 2023
Response from Kevin S. on Oct 9, 2023
Thank you for your positive scores. During your next stay with us, please feel free to contact me directly if you have any issues receiving your requests upon your first time asking.Thank you for choosing Hyatt!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much Kerry for your feedback and we are so glad that you had a pleasant stay with us and we look forward to your next visit with us sometime in the future.

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first time ever being there me and my wife was very impressed. We will definitely be coming back in the near future.
Stayed 2 nights in Sep 2023
Response from Hyatt House Team on Oct 2, 2023
Thank you so much for your feed and we are so glad that you enjoyed your stay with us. We look forward to your next visit sometime in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was wonderful!
Stayed 1 night in Sep 2023
Response from Hyatt House Team on Oct 29, 2023
Thank you so much for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a little TLC.
This hotel needs a renovation. My room was very dark and dated.
Stayed 5 nights in Sep 2023
Response from Hyatt House Team on Sep 18, 2023
Thank you for your feedback and we apologize that your stay with us was anything less than satisfying. Please know that your comments regarding needing a renovation have been communicated and will be hopefully be addressed soon.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible out dated interior hotel
Hotel interior is way out dated. Bathroom floor is rotten and sinking and water is deteriorating along with joint and strange bug found on the bathroom floor gap. Water draining from upper floor is very noisy due to wear of interior structure. I never been such terrible condition interiors past 10years with Hotels.com reservation. Strongly recommend not listing this hotel or send some assessor to evaluate.
Stayed 1 night in Sep 2023
Response from Hyatt House Team on Sep 18, 2023
Thank you for your feedback and we apologize that your stay with us was anything less than satisfying. Please know that your comments and issues have been communicated and will be addressed.

8/10 Good

Anna, Buffalo Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kevin S. on Aug 30, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

6/10 Okay

Vivian, Knoxville

Stayed 7 nights in Aug 2023
Response from Kevin S. on Aug 30, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

4/10 Poor

Caprice

Liked: Cleanliness
Disliked: Staff & service
It’s a good property. Just wasn’t attentive this weekend as they usually are .
Stayed 2 nights in Aug 2023
Response from Kevin S. on Aug 14, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from KS on Jul 23, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind review and it will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay and Experience
The associates were extremely friendly and helpful i. All ways. They deserve a bonus for their hospitality! The room was wonderful and provided a ‘home away from home’ vibe. Breakfast was always a treat. There were plenty of common spaces to sit for dining or relaxing/working. We even had the luxury of watching pre-wedding bridal party preparations and photos. I will definitely stay again when in the area.
Stayed 4 nights in Jul 2023
Response from KS on Jul 23, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind review and it will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from KS on Jul 23, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind review and it will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
The room was missing furniture. I asked to change rooms, they declined. It took me three days and five visits to the front desk before someone helped me. Thanks to Carlton who finally located a table for me so I didn't have to eat off a garbage can.
Stayed 7 nights in Jun 2023
Response from ks on Jul 23, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues with the missing furniture will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

10/10 Excellent

Maria

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent staff, but the room we stayed in (208) is in need of maintenance and cosmetic touch ups. There are cracked walls, tired rugs, walls and kitchen cabinets.
Stayed 4 nights in Jul 2023
Response from KS on Jul 23, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind review and it will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

8/10 Good

Demetria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from KS on Jul 5, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

2/10 Terrible

Russell

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room that they gave us is really dirty! The bed had a very disgusting thing in it that my kids actually touched it! So disappointing! very very disgusting!
Stayed 1 night in Jun 2023
Response from Kevin S. on Jul 5, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues with your room condition will be addressed. I will personally investigate why this occurred and make sure it is handled immediately.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Terry

Stayed 1 night in Jun 2023
Response from KS on Jul 5, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

10/10 Excellent

Bo JOHAN

Stayed 1 night in Jun 2023
Response from KS on Jul 5, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

10/10 Excellent

evonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My parents had a great stay over the weekend. Their room was quiet and they were very comfortable on the first floor. The staff was helpful and attentive. Thank you!
Stayed 2 nights in Jun 2023
Response from Hyatt House Team on Jun 19, 2023
Thank you so much for your feedback and we are so glad you enjoyed your stay with us. We look forward to your next visit.

10/10 Excellent

Mairaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Marcus

Stayed 1 night in Jun 2023
Response from KS on Jun 10, 2023
Thank you for your positive review. Feedback like yours always allows us to continue improving our services. We appreciate you choosing Hyatt House!