Ratings based on 719 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Older place. Very clean. Comfortable beds. No pay per view. Cable is poor.
Comment from Hotel Management
Apr 19, 2017 by Mark Schalla - General Manager, Hotel Management
Thank you for taking the time to review your recent stay with us! I'm glad to see that overall you enjoyed your time with us and the hotel met all your needs. Any clarification you can provide as to your problems with out cable provider would be appreciated. While we don't offer pay per view movies we have a larger than normal selection of channels which include numerous movie channels. Thanks again for the feedback and we hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Erie,IL

Great Hotel!!

Posted Apr 2, 2017
We had a great stay! The room was so nice and very comfortable! The staff was very nice!
Comment from Hotel Management
Apr 3, 2017 by Mark Schalla - General Manager, Hotel Management
Thank you so much for the great comments and review of your recent stay with us! I'm so glad that we contributed to a great visit to the area. We hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 28, 2017
The gentlemen in the front was great to us. He was very nice to my 11yr child. The beds were great and the room felt like home.
Comment from Hotel Management
Apr 3, 2017 by Mark Schalla - General Manager, Hotel Management
Thank you so much for the review! I'm glad to hear that you enjoyed your time with us and especially pleased to hear about the positive encounter with your 11 year old. Thanks again and we hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Posted Mar 15, 2017
Pros: The room was nice & the breakfast was good.
Cons: Get new shower heads!!!
Some of the staff was friendly, but some were not. The shower heads are TERRIBLE! I couldn't find a setting that would rinse my entire head at once. The pool had no towels on a Sunday evening & when we asked for more we were told that they didn't have any.
Comment from Hotel Management
Mar 17, 2017 by Mark Schalla - General Manager, Hotel Management
Thank you for taking the time to provide us with feedback on your recent visit with us! I am so sorry for the problems you encountered with the shower head and in the pool. I will share your comments with our team to ensure we are able to better meet our guests needs regarding these areas. Thank you again for your comments and we hope to get the chance to host you on your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Nice hotel. Clean and comfortable.

Posted Mar 8, 2017
Has everything you need and it is comfortable. The staff are very friendly. Maybe just wish it had some kind of bar. Otherwise enjoyed the stay.
Comment from Hotel Management
Mar 17, 2017 by Mark Schalla - General Manager, Hotel Management
Thank you very much for the review of your recent stay with us! I'm glad to hear you enjoyed your time with us. I am excited to tell you that we will in fact be getting the Hyatt house Hbar early in June of this year. I hope you have the chance to stay with us again so you can experience this great new amenity.
4 out of 5
by A verified traveler

Change the shower head

Posted Feb 21, 2017 on Hotels
Great room layout along with a spacious big bathroom but the shower head was terrible. In addition, too much water was getting outside of the shower despite the nice glass shower door.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Thank you very much for taking the time to submit a review of your stay with us! I'm glad that you enjoyed your time with us and I apologize for the issues you seemed to have with the shower. We will use your feedback to make the necessary adjustments to your guest suite so this is something that won't be experienced by future travelers. Thank you for this feedback and we hope to see you again!
4 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you so much for ranking your recent stay with us! Glad to see that you enjoyed your visit with us and we hope to see you again! Mark Schalla - General Manager
5 out of 5
by Michelle

Outstanding place to stay

Posted Feb 19, 2017 on Hotels
It was really surprised at the quality of the room and the amenities it offers for such a great price. The free breakfast in the morning wasnt you standard cold eggs and cereal kinda breakfast. The fresh cut up fruit display and omelets made fresh to order was a very nice treat. The room was outstanding as well! So much room to move around and very clean and comfortable. I definitely stay there again,
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Wow! Thank you so much for such a great review and taking the time out of your day to do so! I am so happy you enjoyed your visit with us and hope the visit to the area was fun and productive. We hope to see you again! Mark Schalla General Manager
4 out of 5
by Hyatt house from Warrenville, Illinois

Quiet hotel.

Posted Feb 19, 2017 on Hotels
Quiet
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you very much for your review of your recent stay with us! I'm glad you were able to relax and enjoy your time away from home. We hope to be of service to you again in the future! Mark Schalla General Manager
3 out of 5
by A verified traveler from IL

Nice hotel/staff-not private about sharing info

Posted Feb 18, 2017 on Orbitz
Staff was very accommodating and the breakfast buffet was great. Beautiful and big kitchen and bathroom though the rooms felt small and cluster phobic with the wall in the middle of the room and there were ant-flies in our room. We got a few rooms and though hotel staff was nice enough to put our family in the same part of hotel, we felt they should've been more private about sharing our info. One family member was arriving later and wanted to surprise us but when we checked in, hotel staff shared all the names and dates of each person who had the same last name as we did and also shared their arrival and departure dates with all of us so it took away the surprise.
Comment from Hotel Management
Feb 22, 2017 by Mark Schalla - General Manager, Hotel Management
Thank you so much for taking the time to share your thoughts with us regarding your recent visit. I am so sorry you encountered ants in your room and if you have the time to reply so I can make sure the problem has been fixed it would be greatly appreciated. I also regret to hear about the problem regarding communication within your family group. I'm sure intentions were good but I will ensure to review the privacy policy with our team to ensure this does not happen with future guests. Thanks again for the review and please reach out if there is anything else I can do for you!