Nice Hotel. Elevators the WORST!
Posted Jul 31, 2016
Stayed here over a very busy weekend in August. We usually don't stay here when we come to Chicago, but we like the Hamptons, so we thought we would give it a try. This is a nice hotel. It is clean. Nice staff. Well located. One HUGE PROBLEM! The elevators do not stop on floors when they are going down. If you are waiting to go down, you have to wait on an elevator that is going up. Then ride up to what ever floor the elevator has been called to, then you will go down to what ever floor you need to go to. Another words if you are on floor 14, and you need to go to the lobby, no elevator going down will stop for you. An elevator going up will stop for you, then take you up as far as it needs to, THEN will take you to the lobby. it will not stop on the way down on any floors. We waited in the hall, no lie, 25 minutes one time on Saturday. 20 minutes one time on Friday. We finally found out from an employee, that the elevators don't stop for people on their way down. Saturday and Sunday they had employees riding the elevators, with radios, to stop the elevators so people could get on. We wasted a lot of time waiting for these elevators. They told us nothing about the problem when we first got there. If you want a nice place to stay, go some where else, and spend your time in Chicago and not in the halls waiting on their elevators.