Ratings based on 236 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St, Louis, MO

Convenient to everything hotel

Posted Apr 28, 2017
Cons: The hotel could use a bar!
Location: It's within walking distance to shops, restaurants and entertainment.
Staff is awesome...rooms are very comfortable....quiet.
5 out of 5
Recommended
for Families
by A verified traveler from Olney, MD

Perfect location for the three of us to meet

Posted Apr 28, 2017
Pros: Cleanliness, staff, location.
Location: Shopping closely in Elburn and Geneva, and of course, downtown StC.
My second stay here for reunion dinner with high school friends from 1969.... Altho we were told, at 3pm, that our room wasn't ready, Theresa (?) spun her Magic and somehow got us in on time. Only snafu was coffee pot parts were not All there...no worries, lobby coffee much better anyway! Will definitely stay here again when I'm in St Charles.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
Our only negative observations were that the apples in the fruit bowl were a week or two beyond their shelf life, and the hot water from the coffee bar tasted like coffee. That said, these two things were unexpected benefits. The room and the common area in the lobby were clean and comfortable. Great hotel and great location.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Was attending the ICE Conference

Posted Mar 4, 2017
dont like staying @ Pheasant Run, found this place for a decent rate. very cozy & staff was wonderful. the cold fruity water, the fruit, the cookies & coffee/tea set-up was very nice & appreciated! breakfast was very good both days too. i used the treadmill & it was always available when i needed it. location was good to access anything & everything. if it would have been warmer i would have walked to the conference. i arrived @ 7:15 to check-in & was given a handicap room, disappointed bc i like my bubble baths. lady said they were sold out. ppl were checking in after me, wonder if they got handicap rooms also?
5 out of 5
by Taylor

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
5 out of 5
by David

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
5 out of 5
by Jeffrey

Excellent place

Posted Feb 22, 2017 on Hotels
Great hotel. Friendly staff. Great spot. Breakfast was plentiful and great. Bed very comfortable.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Comfortable Accommodations

Posted Feb 16, 2017
Staff was friendly and efficient. Room and bed was clean and comfortable. Breakfast was very good and lots of choices.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Hotel staff was very accommodating. My room was very nice and clean!