Reception

Reviews of Four Points by Sheraton Chicago Westchester/Oak Brook

3 out of 5
Four Points by Sheraton Chicago Westchester/Oak Brook
2222 Enterprise Drive, Westchester, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 496 out of 1001 reviews" "
Rating 8 - Good. 306 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Mar 24, 2024
Hi Michelle,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 23, 2024
Hi Robert,We're thrilled to hear that you found our staff to be very friendly and helpful during your stay. Providing exceptional service is a top priority for us, and we're delighted that our team met your expectations. We'll be sure to pass along your compliments to our staff members, as they always appreciate recognition for their efforts in ensuring guests have a pleasant experience. Should your travels bring you back to the area, we would love the opportunity to welcome you again to our hotel.

8/10 Good

linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our weekend.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi linda,We appreciate your kind words and high rating! It's fantastic to know you had a lovely stay. Safe travels, and we hope to host you again in the future!

10/10 Excellent

Gema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 19, 2024
Hi Gema,We're so glad you had an amazing stay with us. Looking forward to welcoming you back whenever you're in the area!

10/10 Excellent

Zenas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Mar 17, 2024
Hi Zenas,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Hari

Clean
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 8, 2024
Hi Hari,Thank you for the fantastic review about cleanliness and the perfect rating! We're delighted our place exceeded your expectations. Hosting you was a pleasure, and we hope to see you again soon!

10/10 Excellent

Jeannine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pass
Stayed 4 nights in Feb 2024
Response from Guest Relations Specialist on Mar 2, 2024
Hi Jeannine,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Accounting Coordinator, Fort Collins

Stayed 1 night in Feb 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Accounting Coordinator,We appreciate your perfect rating! It's fantastic to know you had a lovely stay. Safe travels, and we hope to host you again in the future!

10/10 Excellent

Legarrielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was lovely
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Mar 2, 2024
Hi Legarrielle,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 22, 2024
Hi Kimberly,We're thrilled that you had a great experience during your stay with us. Your positive feedback means the world to us, and we can't wait to serve you again on your next visit!

10/10 Excellent

Vianca

Stayed 1 night in Feb 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Vianca,It warms our hearts to know you had a wonderful time at our hotel. We strive to provide a comfortable and memorable experience for our guests, and we're thrilled that we succeeded with you. Come back anytime!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Tim,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

4/10 Poor

Mingxiang

Just one nightstand. Very small table and chair.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 27, 2024
Hi Mingxiang,We appreciate the feedback from our valued guest. We apologize for any inconvenience caused by the limited furniture in the room. Our hotel strives to provide comfortable and functional accommodations, and we regret that the size of the table and chair did not meet your expectations. Your comments will be shared with our team for future consideration as we continuously work to enhance our guests' experiences. Thank you for choosing our hotel, and we hope to welcome you again in the future.

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for my work travel
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 27, 2024
Hi Jesse,We appreciate your positive feedback regarding the convenient location for your work travel. Our team takes pride in providing a strategic and accessible setting for our guests, ensuring that their professional commitments are easily met. We are delighted to have contributed to the success of your business trip, and we strive to maintain the high standards that make our location a favorable choice for travelers like yourself. Your satisfaction is our priority, and we look forward to welcoming you back for another seamless stay in the future.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 25, 2024
Hi Jose,We appreciate your positive feedback towards our service! It's fantastic to know you had a lovely stay. Safe travels, and we hope to host you again in the future!

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veronica and Jessica were very courteous and helpful. All employees were very nice. The beds are comfortable, this place was very clean. The soap smells great.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 24, 2024
Hi Kimberly,We're thrilled that you had a great experience during your stay with us. Your positive feedback means the world to us, and we can't wait to host you again on your next visit!

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a terrible place. Rude staff, dirty rooms. I will never give them my business again.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 13, 2024
Hi Lee,We appreciate your feedback and are genuinely sorry to hear that your experience fell short of expectations. Our team strives to provide exceptional service, and we take your comments seriously. We will investigate the issues you raised regarding staff behavior and room cleanliness to ensure such lapses are addressed promptly. We regret any inconvenience caused and thank you for bringing these concerns to our attention.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 11, 2024
Hi Jonathan,Thank you for choosing us for your accommodation needs. It was a pleasure to have you and know that you had a 5-star experience. Please visit us again soon!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 10, 2024
Hi Jonathan,We appreciate your perfect rating! It's fantastic to know you had a lovely stay. Safe travels, and we hope to host you again in the future!

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and didn't have a heavy smell of disinfectant as did other places where we stayed recently. The staff was extremely helpful and friendly. I had an 8 lb ham that I was bringing to my family's Christmas Party and I needed a place to store it overnight. I was allowed to keep it in the restaurant's refrigerator and it stayed perfectly cold. The hotel was close to I 294 and 83 so traveling around the area was quick and easy. Also a shout out to a great breakfast place, the Egg Harbor Cafe just down the street from our room. All in all a very pleasant experience.
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Dec 30, 2023
Hi Ruth,We sincerely appreciate your positive feedback and are delighted to hear that your stay at our hotel was a pleasant experience. We take pride in maintaining high cleanliness standards, and we're pleased that you found your room to be very clean without the overpowering smell of disinfectants. Our staff is dedicated to providing excellent service, and it's heartening to learn that they were extremely helpful and friendly during your stay. We're glad we could accommodate your unique request regarding the storage of the 8 lb ham, and it's great to know that our convenient location near I-294 and 83 contributed to the ease of your travels in the area. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

norma

Liked: Cleanliness, staff & service, property conditions & facilities
I like how it the hotel was close to the outpatient clinic even walk. The crew very helpful would recommend the hotel
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi norma,We're thrilled that you had a great experience during your stay with us. Your positive feedback means the world to us, and we can't wait to host you again on your next visit!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 17, 2023
Hi Penny,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Wedding Anniversary Stay
This hotel is so convenient for us as we live in the western suburbs. It’s clean and well kept. Front desk workers were so cool and it was a great experience for my wife and I.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Dec 9, 2023
Hi Donald,We appreciate your positive feedback and are delighted to hear that our hotel's convenient location was advantageous for your stay. Our dedicated staff takes great pride in maintaining a clean and well-kept environment to ensure a pleasant experience for all our guests. It's heartening to know that the front desk team contributed to making your stay enjoyable. We value your patronage and look forward to welcoming you back for another positive experience in the future.

8/10 Good

James M.

Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Dec 17, 2023
HI James,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Jemeca

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk experience was pleasant
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Jemeca,We're delighted to read your positive feedback! Creating a comfortable and enjoyable experience for our guests is our top priority. We look forward to hosting you again in the future.

8/10 Good

sandra

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi sandra,We're thrilled that you enjoyed your stay. It was a pleasure hosting you, and we'd love to host you again on your next visit.

6/10 Okay

Jay

Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Dec 15, 2023
Hi Jay,We appreciate your rating and for choosing our hotel for your accommodation needs. We hope to host you again whenever your travel brings you to the area and provide further satisfaction to your stay. Have a safe travel!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Guest Relation Management on Nov 20, 2023
Hi Juan,Thank you for taking the time to rate your stay with us. We sincerely appreciate you for choosing us and we hope to host you again soon!

10/10 Excellent

Mariana

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Dec 8, 2023
Hi Mariana,We're thrilled that you had a great experience during your stay with us. Your positive rating means the world to us, and we can't wait to host you again on your next visit.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - and just what was needed
Overall, a very nice hotel, and certainly an excellent value for the price. Like most hotels, things do not necessarily remain in perfect condition as it is hard for maintenance to keep up with even incidental wear.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 10, 2023
Hello Guest,Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you found our hotel to be very nice and consider it an excellent value for the price. Your satisfaction is our priority, and we are pleased to have met your expectations. We appreciate your understanding regarding the challenges of maintaining perfect conditions, especially considering the incidental wear that naturally occurs in any hotel. Our maintenance team works diligently to address any issues and uphold our standards, and your feedback helps us identify areas where we can further improve. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 6, 2023
Hi elizabeth,We're thrilled to know you had a splendid stay with us. Your perfect rating inspires us to strive for excellence. We look forward to hosting you again!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on Oct 30, 2023
Hi Elaine,Thank you for your exceptional review and rating! We are thrilled that you had a pleasant experience. We look forward to having you as guests again whenever you are in the area!

8/10 Good

Todd

Stayed 1 night in Oct 2023
Response from Guest Relation Management on Nov 15, 2023
Hi Todd,Thank you so much for taking the time to rate your experience with us! We're delighted to hear that you had an enjoyable stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that your experience met your expectations. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your input, and it's feedback like yours that inspires and motivates our team to continue providing excellent service. We look forward to welcoming you back in the future and making your next stay even more memorable.

6/10 Okay

Lakeisha

Need new pillows bad& at night it takes the water 10 minutes to get hot .
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 24, 2023
Hi Lakeisha,Thank you very much for taking the time to share your feedback with us. We greatly value your input as it helps us improve our services and ensure that each guest enjoys a comfortable stay. Rest assured, your comments have been shared with our housekeeping and maintenance teams, and they are taking immediate steps to address these issues. New pillows will be added to the rooms, and we will work on enhancing the hot water supply to ensure it reaches the desired temperature more swiftly. Your feedback is essential in our ongoing efforts to offer the best possible experience to our guests. We hope you will give us another opportunity to serve you in the future and experience an improved stay!

10/10 Excellent

Jesse

Stayed 3 nights in Oct 2023
Response from Guest Relation Management on Nov 8, 2023
Hi Jesse,We're thrilled to receive your perfect rating and learn that your stay was an excellent one. Our staff strives to provide exceptional hospitality and we look forward to your return to make your next visit just as memorable as your first stay.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel. In a quiet area but not far from food and shopping. Room was lovely and service was good.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 16, 2023
Hi Crystal,Thank you for taking the time to share your positive feedback. We're thrilled that you had a memorable stay with us. Your compliments are greatly appreciated, and we can't wait to serve you again soon!

10/10 Excellent

Lorri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on Oct 16, 2023
Hi Lorri,Thank you for choosing our hotel! We're thrilled that you had such a positive experience. Rest assured, we will continue to provide top-notch service to ensure your future visits are equally enjoyable!

6/10 Okay

Demetris

Liked: Cleanliness
My stay
My stay was ok. My only issue was no microwave in the room but it had a fridge. The safe in the room was pointless when someone from the staff can access it.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 13, 2023
Hi Demetris,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We truly appreciate your valuable input, as it helps us improve our services and facilities. Your feedback is duly noted, and we will consider this for future improvements. We hope that this isolated issue does not deter you from choosing our hotel in the future, and we would be delighted to have the opportunity to host you again and exceed your expectations.

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the staff working the front desk and lobby lounge.
Stayed 5 nights in Oct 2023
Response from Guest Relation Management on Oct 12, 2023
Hi Darren,Thank you for your fantastic review, especially for our staff's hospitality! We're thrilled to hear that you had such a wonderful stay. We look forward to welcoming you back in the near future!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Rico was working the front desk and he was awesome!
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 11, 2023
Hi Eric,We're overjoyed that you had such a fantastic experience at our hotel. Our team takes pride in delivering outstanding service, and your kind words motivate us to keep up the good work!

10/10 Excellent

Sam, Bloomington

Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 25, 2023
Hi Sam,We are truly grateful for your perfect rating. It's a pleasure to know that you enjoyed your stay. We can't wait to have the honor of serving you once again on your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to an event I was attending
My only disappointment was that the bar was not open on Saturday night for some reason. I was staying for an event at another location so hotel was conveniently located and easy to get to fro 294 (which is under major construction) so it worked for me
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 3, 2023
Hi guest,Thank you for the perfect rating! It's fantastic to know that you found our facilities and services to your satisfaction. We continuously strive to provide a memorable experience for our guests, and it's rewarding to see that our efforts have paid off during your visit. We hope to have the pleasure of welcoming you back in the near future!

10/10 Excellent

Aristides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 25, 2023
Hi Aristides,Thank you for taking the time to share your perfect rating for us. We're thrilled that you had a memorable stay with us. We can't wait to serve you again soon!

8/10 Good

Betsy

Traveled with family
Liked: Cleanliness, staff & service
Seemed safe and convenient. Front desk staff was friendly and competent. Room seemed clean but was very stuffy.
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on Sep 25, 2023
Hi Betsy,We are delighted to know that you enjoyed your stay with us! Our team works hard to provide exceptional service, and your high rating and positive feedback are truly appreciated. We can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Nicole Sinewe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 25, 2023
Hi Nicole Sinewe,Thank you for choosing our hotel, and for your perfect rating! We're thrilled that you had such a positive experience. Rest assured, we will continue to provide top-notch service to ensure your future visits are equally enjoyable!

6/10 Okay

Rafael A.

Liked: Cleanliness, property conditions & facilities
Nothinh
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 20, 2023
Hi Rafael A,We appreciate you for choosing us and sharing your feedback. We continuously improve our services and amenities to ensure that satisfaction and expectations are exceeded. We hope to have you here with us again soon!

6/10 Okay

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Always enjoy my stay here when I am in town visiting family. I wish the shampoo and soap were refilled since I had not brought any though.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 23, 2023
Hi Mariana,Thank you for choosing our hotel for your recent stay and for taking the time to provide us with your valuable feedback. We're delighted to hear that you always enjoy your stay with us when visiting your family in town. We will certainly address the issue you raised with our housekeeping team to ensure that all amenities are properly restocked for future guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 20, 2023
Hi Alma,We're thrilled that you had a wonderful experience, and your rating encourages us to continue striving for excellence. We look forward to hosting you again in the future!

6/10 Okay

Danielle

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The hotel could have been cleaner. When I requested housecleaning they did not come until I requested for a second time. They still didn’t clean only made the bed and added towels. The pressure in the shower was not good and it takes a long time for the water to get hot. On the positive side, the bed was amazing and the room was large and comfortable.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 9, 2023
Hi Danielle,Thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. We deeply value your input, as it helps us improve our services and ensure that future guests have a better experience. Your comments have been shared with our housekeeping team to address the delay in responding to your request and the oversight in cleaning. We will work diligently to ensure that such issues do not recur in the future, as we understand the importance of a clean and well-maintained environment for our guests. We are actively investigating this matter to identify and rectify any issues with our plumbing system to ensure that our guests have a more comfortable shower experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay!

10/10 Excellent

ALAN, Normal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional, great location, room very comfortable. It would have been nice if there was a microwave in the room though.
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 7, 2023
Hi ALAN,We truly appreciate your kind words and perfect rating. It's our goal to provide exceptional experiences, and we're delighted to hear we succeeded. Please do visit us again whenever you are in the area!