Terrace/patio

Reviews of Hampton Inn Joliet - I-80

2.5 out of 5
Hampton Inn Joliet - I-80
1521 Riverboat Center Drive, Joliet, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 512 out of 768 reviews" "
Rating 8 - Good. 181 out of 768 reviews" "
Rating 6 - Okay. 49 out of 768 reviews" "
Rating 4 - Poor. 15 out of 768 reviews" "
Rating 2 - Terrible. 11 out of 768 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Jonathan

Traveled with partner
Disliked: Cleanliness, amenities
We got there they didnt tell us stuff was out of order until after we paid. The sheets on the bed smelled like they were not cleaned they smelled like smoke and body oder, there was mold in the corner of our shower, it was very noisy we could here people coming in and out of the door all night long and yes they can control how fast the outside door closes. They also told us there is free wifi once we got to our room and tried to log in it wanted us to pay. So wifi was not free. Will never stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Hampton Inn Joliet I-80 on Apr 23, 2024
We sincerely apologize for not meeting your expectations in regard to your stay at the Hampton Inn Joliet I-80. We have shared your feedback with the management team for improvement and we do hope you will give us another chance to show you the hospitality you deserve and should expect from us.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn Joliet I-80 on Apr 22, 2024
We are so happy that you had a great stay with us at the Hampton Inn Joliet I-80! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

10/10 Excellent

Nanci, Hermitage

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Hampton Inn Joliet I-80 on Mar 23, 2024
We're so pleased you found your accommodations and our facility clean, Nanci! We look forward to your return.

6/10 Okay

Leslie

Stayed 1 night in Mar 2024
Response from Hampton Inn Joliet I-80 on Apr 7, 2024
It was a pleasure having your company at the Hampton Inn Joliet I-80 and we look forward to welcoming you back again soon!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was some of the most pleasant people I have ever encountered at a hotel. Both the night attendant as well as the morning staff when we checked out. SO sweet!
Stayed 1 night in Feb 2024
Response from Hampton Inn Joliet I-80 on Mar 2, 2024
We hugely appreciate your positive feedback in regard to our front desk staff! We have been working so hard to give our best. Thank you for noticing. And we look forward to your next visit to us.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn Joliet I-80 on Jan 24, 2024
Thank you for taking the time to leave your review in regards to your stay at the Hampton Inn Joliet I-80. We appreciate your business and look forward to welcoming you back again on your next visit.

10/10 Excellent

Kelly

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, clean and modern rooms. The beds and pillows were very comfortable! The breakfast was very good with alot of variety. Everything was perfect Fast and easy check in and ckeck out process. I will definitely stay again.
Stayed 1 night in Jan 2024
Response from Hampton Inn Joliet I-80 on Jan 22, 2024
Your recommendation is appreciated, and we look forward to welcoming you again.

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Hampton Inn Joliet I-80 on Feb 10, 2024
On behalf of everyone here, we would love to have you stay with us again the next time you visit our area. Thank you for your valued busiiness, Sharon!

8/10 Good

William

Stayed 1 night in Dec 2023
Response from Hampton Inn Joliet I-80 on Jan 21, 2024
Thank you for reviewing your stay at the Hampton Inn Joliet I-80. It is a pleasure to know you had an enjoyable experience with us. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very attentive and friendly. Complimentary was great - well stocked and very clean. I appreciated the cleanliness of the entire facility.
Stayed 1 night in Nov 2023
Response from Hampton Inn Joliet I-80 on Nov 29, 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hampton Inn Joliet I-80 on Nov 22, 2023
Thank you for taking the time to write this review and share your experience. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We appreciate your positive feedback!

8/10 Good

Bryden

Stayed 1 night in Nov 2023
Response from Hampton Inn Joliet I-80 on Dec 1, 2023
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

Daniel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
we had problems with check in on Friday nite. our confirmation number had been given to another guest. After some extended calls to Hotels.com and the assistant property manager we wear able to work things out. I do want to point out that the assistant property manager was not initially open to help with the situation. She seemed intent on turning us away because we did not have the confirmation number. It wasn't until after our insistence was she able to help. Another complicating factor was that the hotels confirmation number was not on my trip confirmation email. Usually the hotle confirmation number appears on that email,
Stayed 1 night in Nov 2023
Response from Hampton Inn Joliet I-80 on Nov 6, 2023
Your feedback is important to us and we have shared your concerns iwth management. If necessary they will address your concerns.

10/10 Excellent

Harold

Stayed 1 night in Nov 2023
Response from Hampton Inn Joliet I-80 on Nov 27, 2023
This review made our day! Thank you for your recommendation and we look forward to welcoming you back again next time you are in our area.

8/10 Good

Lester, Paradise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. The room was a little small and needed some work.
Stayed 1 night in Oct 2023
Response from Hampton Inn Joliet I-80 on Oct 23, 2023
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your comments regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Kazoua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property to stay at. They have a pool and a hot tub that I looked forward to in every hotels. It's a short distance drive to food and other things.
Stayed 2 nights in Oct 2023
Response from Hampton Inn Joliet I-80 on Oct 11, 2023
Thank you for being our guest. We are happy to know that you were impressed with our well-equipped accommodations. We value your business and hope to welcome you back soon.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay; will return
I was checked in by a friendly clerk who said "if for any reason you find a reason to change rooms let me know". The room was clean, bed was comfortable and breakfast, while it was the usual Hampton menu, was good and the eating area exceptionally clean. In the AM, there were tons of workers going about their jobs very professionally. This place knows how to hire good employees and it shows!
Stayed 1 night in Sep 2023
Response from Hampton Inn Joliet I-80 on Oct 4, 2023
Thank you for including the Hampton Inn Joliet I-80 in your travel plans. We are happy you loved everything in regard to your stay with us. Your recommendation is appreciated, and we look forward to welcoming you again.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We always stay here when we come to town to see our daughter. The two young ladies that checked us in on 9/30 were the BEST!!
Stayed 1 night in Sep 2023
Response from Hampton Inn Joliet I-80 on Oct 2, 2023
Thank you for sharing your experience with us and for your support! It's always a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

10/10 Excellent

Blake

Stayed 1 night in Sep 2023
Response from Hampton Inn Joliet I-80 on Oct 19, 2023
Thanks much for your feedback. Your comments are very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean property.
Stayed 1 night in Sep 2023
Response from Hampton Inn Joliet I-80 on Sep 27, 2023
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Hampton Inn Joliet I-80.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
A+++
Staff was amazing and very helpful. Room was emmacculate. Thank you!
Stayed 1 night in Sep 2023
Response from Hampton Inn Joliet I-80 on Sep 25, 2023
Your satisfaction is very important to us at the Hampton Inn Joliet I-80. Thank you so much for your great recommendation!

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hampton Inn Joliet I-80 on Sep 21, 2023
Thank you for staying with us recently. Our staff genuinely cares about providing an enjoyable stay to all of our guests. We look forward to having the pleasure of welcoming you back again the next time you are in our area.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hampton Inn Joliet I-80 on Sep 19, 2023
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BradF on Sep 17, 2023
Hi Sharon,Really appreciate you taking the time and leaving a perfect score. Thanks

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Joliet IL
Very nice hotel, conveniently located off I-80 in Joliet IL. Staff were exceptional, friendly and helpful. Property was very clean and bed was comfortable.
Stayed 1 night in Sep 2023
Response from Hampton Inn Joliet I-80 on Sep 6, 2023
We are thrilled to know that you enjoyed our staff and facility. We appreciate you noticing our efforts to make your stay a pleasant experience!

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jess the manager CHAMPS! VERY friendly and joyful attitude.
Stayed 1 night in Sep 2023
Response from Hampton Inn Joliet I-80 on Sep 6, 2023
Thank you very much, D! We really appreciate your kind comments and look forward to your next visit to us.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and overall stay
Response from Hampton Inn Joliet I-80 on Sep 6, 2023
We can't thank you enough, Luis. It was a pleasure hosting you and we look forward to welcoming you again in the near future.

10/10 Excellent

ANN

Stayed 1 night in Aug 2023
Response from Hampton Inn Joliet I-80 on Aug 31, 2023
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Chad

Stayed 1 night in Aug 2023
Response from BradF on Sep 14, 2023
Hi Chad,Really appreciate you taking the time to review our hotel with a great score.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hampton Inn Joliet I-80 on Aug 22, 2023
We very much appreciate your comments regarding your stay at the Hampton Inn Joliet I-80. I will be sure to share your feedback with our team!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from BradF on Aug 18, 2023
Thanks so much for taking the time to review.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We stayed overnight at this property. Lots of construction going on outside but inside things were fine. Great staff, good breakfast and clean room.
Stayed 1 night in Aug 2023
Response from BradF on Aug 18, 2023
Hi Catherine,Sorry about the construction but great to hear you enjoyed staff, breakfast and a clean and comfortable stay.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hampton Inn Joliet I-80 on Aug 5, 2023
We're so glad you enjoyed your stay and you found all the staff was very friendly and your accommodations were great. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023
Response from Hampton Inn Joliet I-80 on Jul 31, 2023
Thank you for taking the time to recommend our hotel to future travelers!

10/10 Excellent

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Hampton Inn Joliet I-80 on Jul 30, 2023
Thank you, Bidget, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!

10/10 Excellent

Harry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love their breakfast - its the best!!!
Stayed 1 night in Jul 2023
Response from Hampton Inn Joliet I-80 on Jul 9, 2023
Thank you for your kind comments in regard to our breakfast offerings! We could not be happier to hear that you found it the best and we will be sure to let our breakfast manager know that the staffs efforts did not go unnoticed. Thank you, again and we hope to see you return soon!

10/10 Excellent

Gregory

Stayed 4 nights in Jun 2023
Response from Hampton Inn Joliet I-80 on Jul 24, 2023
It is our hope that you will consider staying with us again so that we can have another chance to provide you with an even better experience!

6/10 Okay

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy adjacent room but not fault if staff.
Stayed 1 night in Jul 2023
Response from Hampton Inn Joliet I-80 on Jul 3, 2023
We are very sorry to hear about your noisy neighbor. Please, let us know if someone is disturbing your sleep or being loud during your stay. We'll take care of the situation for you immediately. Thank you for your valued business.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay!
The front desk staff was very friendly, the room clean and comfortable!
Stayed 1 night in Jun 2023
Response from Hampton Inn Joliet I-80 on Jun 20, 2023
Thank you for your recent stay. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service at the front desk and clean rooms
Stayed 1 night in Jun 2023
Response from Hampton Inn Joliet I-80 on Jun 15, 2023
Thank you for choosing us for your travel plans. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Hampton Inn Joliet I-80 in the near future.

10/10 Excellent

Nels

Stayed 3 nights in Jun 2023
Response from Hampton Inn Joliet I-80 on Jul 3, 2023
Thank you for sharing this positive review. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dry nice hotel. We were pleasantly surprised with spacious walk-in shower
Stayed 1 night in Jun 2023
Response from Hampton Inn Joliet I-80 on Jun 12, 2023
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. We can't be more delighted to know how much you enjoyed your well-appointed room and the spacious walk-in shower. Thank you once again for allowing us to be of service, and we look forward to your next visit.

10/10 Excellent

Tammy, Spring Mills

Stayed 1 night in Jun 2023
Response from Hampton Inn Joliet I-80 on Jul 1, 2023
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your rating regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Mingnan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They can’t give me the room I reserved, they can’t put me in a good floor room, they unwilling to solve the problem.
Stayed 1 night in Jun 2023
Response from Hampton Inn Joliet I-80 on Jun 12, 2023
We are looking into your complaint with the General Manager. Thank you for your feedback.

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, well maintained, friendly staff, nice pool and hot tub. Updated rooms.
Stayed 1 night in Apr 2023
Response from Hampton Inn Joliet I-80 on Apr 10, 2023
Thank you for taking the time to review your stay. I’m so glad to hear that our staff were able to make your experience with us a memorable one. I will pass on your great rating to our team! If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hampton Inn Joliet I-80 on Apr 4, 2023
Here at the Hampton Inn Joliet I-80, all of the staff are committed to making our services and experiences enjoyable for everyone. We welcome your comments and look forward to another chance to serve you the next time you are in the neighborhood!

4/10 Poor

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was great, breakfast was good. The pool was TINY and the beds were very uncomfortable. Pillows were weirdly small too. There isn't much in the area around either aside from a McDonald's and another fast food place that randomly closed early on a Saturday night.
Stayed 2 nights in Mar 2023
Response from BradF on Mar 14, 2023
Hi Andrew,Thanks for the review. Sorry to hear about the restaurant hours

8/10 Good

Sally Hoi Yan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is nice
Stayed 1 night in Feb 2023
Response from BradF on Feb 10, 2023
Hi Sally,Thanks for the great score. Look forward to the next stay.

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and the staff was amazing
Stayed 1 night in Jan 2023
Response from Hampton Inn Joliet I-80 on Jan 20, 2023
Thank you for providing feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed, Todd. We look forward to seeing you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hampton Inn Joliet I-80 on Jan 6, 2023
Thank you so much for taking the time to leave us this amazing rating, Michael. We are so grateful for your kindness. Thanks for sharing your review with us and the travel community.