Posted Sep 7, 2016 on Hotels
The first 2 nights were great. Our last night however was horrible. A VERY loud party ensued on Monday morning at 3 am either next to us or above us. Loud music. Women shrieking. Some guy named Marco was very popular in the 5 am hour. Admittedly, I didn't call till close to 6 trying not to further disturb my hubby. When I called the desk, a young lady took down the info but nothing happened. I went down in person a while later and the young man at the desk came back to my room so he could hear it for himself. Magically the noise stopped by around 7 am. The hotel did comp our last night. I should have reported the problem earlier.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. I understand that we came short of delivering what you expected from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important and we have addressed your concerns with our staff to ensure that this is taken in to account. I sincerely hope that you will give us another opportunity & stay with us next time you’re in town. Have a great day.
Guest Services Manager