Ratings based on 293 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Addison, Illinois

Great experience.

Posted Aug 22, 2016
Pros: Cleanliness, proficiency, efficiency, and location.
Cons: The breakfast menu
Location: We drove to St. Charles, we attended a fest on the grounds by the cinemas.
The staff is wonderful, very kind, friendly, and professional
5 out of 5
by A verified traveler from St. Louis Metro East

Great hotel not cheap!

Posted Aug 14, 2016
We liked everything but the price. Check in smooth, room was clean an spacious. Breakfast was good.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 1, 2016 on Hotels
5 out of 5
by JUNKO

This traveler left a rating score only Posted Jun 5, 2016 on Hotels
5 out of 5
by Laurie from Milwaukee, WI

Pleasant experience

Posted Jun 4, 2016 on Hotels
We had to be in Chicago for our son's graduation from Med School Friday and we didn't want to have to come all the way from Milwaukee that day. So, we got two rooms Thursday night for 5 people and then only had to drive 45 mins or so in rush hour traffic. The rooms were nice - a little musty smelling when we first came in, but that cleared up when we put the air conditioning on. The fan on the air conditioner was loud so we turned it off to sleep and that worked OK. It was nice having coffee and creamer available and the breakfast was good and well maintained. Everything was fresh. The front desk attendants were very nice and helpful. We didn't have much time to actually enjoy the hotel, but it served our purpose and we are grateful for that.
4 out of 5
by Nancy from Monmouth

Posted Jun 1, 2016 on Hotels
Bueno el hotel tuve problemas con la reservacion pero no fue culpa de ellos si no de hotels.com q fue por donde hice mi reservacion.
5 out of 5
by Yasmin

Nice suite for the family , convenient location co

Posted May 22, 2016 on Hotels
Liked the spacious room and sofa bed
4 out of 5
by A verified traveler from Los Angeles

Convenient to airport but not too close

Posted May 13, 2016
Cons: As noted the wi-fi needs some serious help
We enjoyed the stay with two caveats. The ceiling creaked like an old house - it sounded like the room above us was getting ready to fall into ours. It didn't sound like thumps from jumping kids, etc., just creaking as people walked above us. Also, the wi-fi was very spotty, dropping connections 3-4 times an hour.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 25, 2016 on Hotels
4 out of 5
by JOHN

This traveler left a rating score only Posted Apr 24, 2016 on Hotels