Exterior

Reviews of Hampton Inn & Suites Chicago/Hoffman Estates

2.5 out of 5
Hampton Inn & Suites Chicago/Hoffman Estates
2825 Greenspoint Pkwy, Hoffman Estates, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 491 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean inside and out
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Apr 19, 2024
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
"Suite" was way subpar to other Hampton suites. One staff member was incredibly rude, even reveling in it. (Complaint filed with HQ.) Elevator broken ALL 5 days I was there. Breakfast buffet was bare minimum. No quarters for laundry. AND.... power was out for 5 hours one night (in just half the hotel, my half, or course.) The brand new staff at the desk did not know how to reset the breakers for the down floors.) Every employee at the front desk (I spoke to) was new, and the supervisor had just given notice last week and was taking a new job.
Stayed 4 nights in Apr 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Apr 18, 2024
We're sorry you were unhappy with your accommodations and our facility. We have sent your concerns to the management team for their review. Thank you for being our guest.

10/10 Excellent

Mel, Skokie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it clean nice upscale
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Mar 25, 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean! Bathrooms, breakfast area and gym were spotless!
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Mar 19, 2024
Thank you for sharing a review of your recent experience. Our team here at the Hampton Inn & Suites Chicago/Hoffman Estates is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Nallely

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, rooms were clean and comfortable
Stayed 4 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Mar 3, 2024
We are always striving to improve our offerings at the Hampton Inn and Suites Chicago/Hoffman Estates, and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Mar 1, 2024
On behalf of our entire staff, we thank you for your business and for your five star rating regarding the Hampton Inn & Suites Chicago/Hoffman Estates. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Carlanthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay. Friendly staff.
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Feb 26, 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

10/10 Excellent

Vinessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and friendly! Room was clean had everything we needed. Would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Feb 19, 2024
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

DeAngelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my overall stay at this location and will definitely be back. Check in and checkout was seamless how I like it. Thanks again
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Feb 19, 2024
Thanks much for your kind words. We appreciate your feedback and look forward to having the pleasure of welcoming you back again soon!

10/10 Excellent

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay and was budget friendly
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Feb 16, 2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Hampton Inn & Suites Chicago/ Hoffman Estates

10/10 Excellent

Joshua

Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Mar 21, 2024
Thank you for your feedback and for choosing to stay at the Hampton Inn & Suites Chicago Hoffman Estates. We are pleased you enjoyed your experience with us and we look forward to welcoming you back again in the near future.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean room with comfortable bed. Free breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Feb 5, 2024
Thank you kindly for your review. Much appreciated!

10/10 Excellent

Taylor M

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk service!
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Feb 5, 2024
Thank you very much for noticing our efforts to welcome you to the Hampton Inn & Suites Chicago/Hoffman Estates. We truly appreciate your support and look forward to your return to us!

4/10 Poor

Melanie Anne

Liked: Cleanliness, staff & service
It was nice but the bed was uncomfortable and there was so much light from the hallway that came intro he room be awe the door didn’t fit the frame.
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Jan 31, 2024
Thank you for your review, Melanie. Please let us know if you are not satisfied with your accommodation. This will give us an opportunity to offer you another room, fix an issue or find resolution.

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were there visiting family! We had dinner and spent a nice quiet night at this hotel!
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Jan 29, 2024
Thank you for providing feedback on your recent experience at the Hampton Inn & Suites Chicago Hoffman Estates. We could not be happier to hear that you and your wife enjoyed your nice quiet night with us. We look forward to seeing you again soon.

10/10 Excellent

Dwight

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Jan 10, 2024
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Jan 8, 2024
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Jan 8, 2024
Thank you very much for your recommendation, Candace. We look forward to your return.

8/10 Good

Rosio

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
There were some damages in the room and could use some minor repairs.
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Jan 4, 2024
I'm pleased that you found our hotel to be welcoming and comfortable overall. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Jan 1, 2024
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

2/10 Terrible

Renan

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Jan 14, 2024
Thank you for your feedback, please rest assured the poor customer service issue has been addressed. I hope you will give us another chance to do better next time.

10/10 Excellent

Ron

Traveled with partner
Liked: Amenities
Great value, good breakfast
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Dec 19, 2023
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

10/10 Excellent

Fennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean great breakfast choices and hours friendly front desk great stay
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Dec 14, 2023
Thank you for choosing the and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Feb 6, 2024
We appreciate your five star rating and hope to see you return to us again soon!

10/10 Excellent

TIMOTHY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Dec 12, 2023
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Hampton Inn & Suites Chicago/Hoffman Estates.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable, very close to shopping!
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Dec 10, 2023
Thanks for your feedback. We're glad our location worked out well for your needs.

10/10 Excellent

Devon

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Dec 10, 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 30, 2023
Thank you for the wonderful review and for taking the time to share your feedback with us!  Our priority is customer service and we are ecstatic that we met that mark! Your kindness makes our job a pleasure.

10/10 Excellent

Dianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 28, 2023
Clean and comfortable accommodations are what we like to deliver to our guests. Thank you for your feedback.

10/10 Excellent

Shawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double queen suite was phenomenal. Shower was super hot only downfall was I had to prop the door closed. Slept myself, wife, and 4 kids perfectly. Honestly the only complaint was the fact that it was small garbage cans. Ended up not having space to throw our garbage away.
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 28, 2023
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Hampton Inn & Suites Chicago/Hoffman Estates.

10/10 Excellent

dwight

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 24, 2023
Your rating is important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice Hotel would stay again
Stayed 2 nights in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 18, 2023
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 13, 2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

8/10 Good

Emily

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 14, 2023
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience pertaining to our hotel. Please do come see us again.

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Dec 1, 2023
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hot breakfast was ok need variety instead of just same sausage and powdered eggs.
Stayed 2 nights in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 7, 2023
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us!

8/10 Good

Angelica

Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 28, 2023
Thank you for recommending us to future guests. We appreciate your feedback.

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Nov 19, 2023
I am very pleased that you were very pleased with your stay! Thank you and we hope to see you again soon.

2/10 Terrible

Sultana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deep cleaning of the room
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 16, 2023
Thank you for your feedback. We appreciate your business and will address your concerns.

2/10 Terrible

Judith

Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 15, 2023
Please let us know how we can improve your stay with us, Judith. We appreciate your feedback.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay. Breakfast variety good. We arrived late around 8:00 pm. We purchased some food from the freezer because we had not eaten. Would have liked a few more healthier choices. Even a yogurt and banana would have been nice. Also need stronger plastic table wear
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 14, 2023
Thank you for being our guest and sharing your experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Paul Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Oct 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 14, 2023
Thank you for your review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 8, 2023
We very much appreciate your rating regarding your stay at the Hampton Inn & Suites Chicago/Hoffman Estates. I will be sure to share your feedback with our team who always enjoys hearing from our guests.

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 28, 2023
Thanks for staying with us recently. We appreciate your feedback!

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very happy with my stay in this hotel. The room was neat and clean, staff were friendly and helpful and my room was quiet and comfortable. The surrounding area also was nice and safe and lots of dining and shopping options near by. I will definitely be back. I highly recommend this hotel.
Stayed 4 nights in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 1, 2023
Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Debra

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Definely needs update
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 1, 2023
Thanks for your feedback. We look forward to welcoming you back again in the near future.

8/10 Good

Philander

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some minor pumping issues and non functioning lamps, but everything was managed effectively and promptly resolved. 👍. Not a fan of the corner sink though...no counter space in the bathroom. Other than that, we enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Sep 29, 2023
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Terian, McMinnville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. The staff were all very professional and helpful. My flight arrived earlier than check in time and the staff diligently made every effort possible to allow me to be able to check into my room sooner. I will definitely stay here again if in the area! The breakfast was also very very fresh and wonderfully prepared with a delectable assortment of meat, fruits, Danishes, drinks, and more!
Stayed 4 nights in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 28, 2023
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

10/10 Excellent

Maria

Stayed 4 nights in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Oct 15, 2023
Thanks for staying with us recently. We appreciate your valued business and look forward to serving you in the near future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hampton Inn & Suites Chicago/Hoffman Estates on Sep 25, 2023
Reviews are really important to us. We’d love to hear more about your experience on a future visit!