Ratings based on 5,463 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Center of everything!

Posted May 13, 2017
Having never been to Chicago we wanted a hotel close to everything and this was the place. It was right on Michigan Ave and was in an amazing old building. It was within walking distance to pretty much everything we wanted to see and do. My only complaint was that the pillows were way too soft. Other than that I would highly recommend!
Comment from Hotel Management
May 16, 2017 by HRHC, Hotel Management
Hello Grazia! Thank you so much for your kind feedback! We're very happy you enjoyed your stay overall - we definitely pride ourselves on our location and history, and it sounds like you appreciated both! As a tip for the future, we do have firmer foam pillows available upon request. We hope to see you again soon! Rock on, HRHC
2 out of 5
by A verified traveler from Wichita, KS

Not even close to the pictures showing up online

Posted May 10, 2017
Cons: Should upload accurate pictures
The hotel is just ok, but way to expensive for what you get; the rooms are average, not at all like the pictures online; was very disappointed as I thought Hard Rock Hotels were nicer. Would stay there for maybe half the price what I payed.
Comment from Hotel Management
May 12, 2017 by HRHC, Hotel Management
Thank you for taking the time to give us your feedback. We do apologize that you were not fully satisfied with your stay. We hope to have you back in the near future to show you how we really ROCK here!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Fl

Very nice,close to everything.

Posted May 10, 2017
Staff nice and very helpful. We had a room on the 25th floor. The view was great.
Comment from Hotel Management
May 11, 2017 by HRHC, Hotel Management
Hello J.W.! Thank you very much for your kind feedback. We hope to see you again soon! Rock on, HRHC
3 out of 5
Recommended
for Everyone
by A verified traveler from South Bend

silverfish

Posted May 10, 2017
nice room and nice view with comfortable beds great location etc. the room was sort of a bit run down, like it needs paint/new wall covering and a few fix ups here and there, such as a missing part of the bathroom faucet, etc. on the first night there were a large number of silverfish scurrying about the bathroom floor and tub. I let the hotel know, and I did not see them after that over the next two days I was there. I would recommend this hotel if it were spruced up a bit. I assume it is probably due for that soon
Comment from Hotel Management
May 12, 2017 by HRHC, Hotel Management
Thank you for your feedback, David! We are sad to see you were not fully satisfied with your stay but do hope to have you back in the future to redeem ourselves. We pride ourselves on delivering rockin' service to all of our guests and we apologize this was not fully met. Thank you for taking the time to give us your feedback. Rock On!
2 out of 5
by A verified traveler

Posted May 6, 2017
Very surprised and not pleased when confronted by homeless man requesting money while I was in the hotel restroom. Apparently access to hotel facilities is not restricted. Also shocked by Hotel bar closing at 10:00 pm ..... seriously ? Hard Rock shut down at 10:00 pm ..... had to go across the street to Sweetwater for an after dinner cocktail. Very disappointing ...... Sweetwater however was quite pleasant .....
Comment from Hotel Management
May 8, 2017 by HRHC, Hotel Management
Hello! Thank you for your feedback! We apologize for the issues you experienced during your time with us. While we try our best to police public areas, sometime things do go unnoticed. As a note for future stays, we recommend alerting the front desk immediately to any suspicious activity. Rock on, HRHC
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasing hotel with a great price

Posted May 4, 2017
Pros: Location was great, price was even better, room was clean and decent size.
Cons: Gym was a little outdated but bigger than most. Overall the hotel was pretty good got the feeling in years passed it was better.
Location: Great location was in walking distance to really everything.
Standard hotel room, clean decent size for the city and really great location. Streets were safe, was right next to the river without the "on river" price!
Comment from Hotel Management
May 5, 2017 by HRHC, Hotel Management
Thank you for your feedback. We are so very pleased that you enjoyed your stay with us! Our location is pretty rockin'; right in the middle of all the action! We will see you back soon for your next stay.
3 out of 5
by A verified traveler

Really feel the rock n roll lifestyle

Posted Apr 30, 2017
Pros: Location
This hotel needs updating. The bed was so soft. There was mold in the shower grout. The bathroom door clearly has water damage. While I appreciate "celebrating" music and culture, I was not impressed with actually living a starving artist lifestyle. The location is good- the only positive.
Comment from Hotel Management
May 2, 2017 by HRHC, Hotel Management
Hello! Thank you very much for taking the time to leave us some feedback. We work hard to make sure each guest has an experience that rocks, and it sounds like we missed the mark this time. We're happy you enjoyed the central location, and hope you'll give us another shot the next time you're in the city! Rock on, HRHC
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
Front desk staff were wonderful! Very friendly group of people from! We highly recommend this hotel!
Comment from Hotel Management
May 1, 2017 by HRHC, Hotel Management
Hello! Thank you so much for your kind feedback. We pride ourselves on a welcoming staff, so it's exciting to hear that your experience was wonderful! We hope to see you again soon. Rock on, HRHC
2 out of 5
by A verified traveler from Kansas City, Mo.

The Hard Rock Hotel near Trump Tower

Posted Apr 28, 2017
Pros: The beds
Cons: Lots of repairs
Location: The hotel was located a few blocks from Trump Tower on North Michigan.
My friend and I were pretty disappointed with the quality of our room, and the view out the window. The beds were comfortable however. The room was dark, the cabinet doors and the bathroom door would not stay shut. The tile on the bathroom floor was loose. We had to call the front desk to find the ice machine (which was also too dark around it), the hair dryer, the ice bucket and the safe was in the closet where we had to get down on the floor to operate. For two senior ladies, that was hard to do! Also, it took a couple of minutes of ringing to get someone in room service to answer the phone.
Comment from Hotel Management
May 1, 2017 by HRHC, Hotel Management
Hello Janie! Thank you so much for taking the time to leave us feedback. We sincerely apologize for the issues you experienced; we work hard to make sure each guest has an experience that rocks, and it sounds like we weren't up to par. We hope you'll join us again the next time you're in the city and give us a chance to provide you with a great experience! Rock on, HRHC
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall NY

Nice hotel close to all tourist attractions.

Posted Apr 25, 2017
Enjoyed our stay on the 18th floor. Close to all tourist attractions. Great bar and friendly staff.
Comment from Hotel Management
Apr 27, 2017 by HRHC, Hotel Management
Hello Justyna! Thank you so much for your kind feedback. We are so glad you enjoyed your time with us, and we hope to see you again soon! Rock on, HRHC