Ratings based on 5,664 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, not much else

Posted Jul 18, 2017
We drove a close to 5 hours for a weekend event in the city. We caught a 24 hour "deal and for the price and location it was acceptable. Tired from driving I lied down and every one of the pillows smelled strongly like dirty unwashed hair. Asked the girl at the desk for someone to change our bedding. They came in and changed the pillow cases along with rest of bedding. The pillows still reeked of old dirty pillow and unwashed hair. It was awful and made sleeping difficult with that strong odor. Rooms definitely need updating. Glad we were out in the city most each day and only used room to sleep. If you're looking for cheap, good location, and a place to sleep. This is the place. Has nothing else going for it aside from that.
Comment from Hotel Management
Jul 20, 2017 by Arron, Hotel Management
Dear Guest, Thank you for your comments regarding your recent stay. Although we continually strive for excellence, there are times when our guests may experience less than acceptable service or perceived value for their money. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
3 out of 5
by A verified traveler from Houston, TX

Older hotel not worth the money.

Posted Jul 18, 2017
Pros: Location
Cons: Everything. Old hotel with very bad accommodations.
Location: The Bean, N Michigan Ave and Magnificent Mile.
This apace is perfect if you're 22 and don't really mind nice accommodations. We stayed because we have been at the HR in Vegas many times so we decided to stay here. Room wasn't all that nice, no mini fridge or room drinks, bed was horrible, pillows horrible, room service bad, in room dining was extremely limited and had a menu fit for a 16 year old. Overall, we were disappointed. The ONLY good thing is it is right on N Michigan Ave and you can walk to many cool places. Lastly, if you travel by Uber they cannot find this place. We cancelled no less than 6 Uber rides because they would drive all around this apace and still couldn't find it.
Comment from Hotel Management
Jul 19, 2017 by Arron, Hotel Management
David, Thank you for your comments regarding your recent stay. Although we continually strive for excellence, there are times when our guests may experience less than acceptable service or perceived value for their money. We are very aware that travelers are looking for the best value for their hard earned money, and we are confident that, for the most part, we deliver an excellent product and services for the price paid. We very much appreciate your comments, and hope to have another opportunity to serve you. Arron M.
2 out of 5
by A verified traveler

Posted Jul 17, 2017
Hotel and rooms was dirty, we were given one towel in the room, we asked for towels... never came. Elevators where always full and had to wait an extremely long time for them to open. Also we parked both pur vehicles overnight during our stay. Both were involved in accidents and caused damage to our vehicles. Not a pleasant stay, wouldn't recommend
Comment from Hotel Management
Jul 19, 2017 by Arron, Hotel Management
Thank you for your comments regarding your recent stay. Although we continually strive for excellence, there are times when our guests may experience less than acceptable service or perceived value for their money. We are very aware that travelers are looking for the best value for their hard earned money, and we are confident that, for the most part, we deliver an excellent product and services for the price paid. We very much appreciate your comments, and hope to have another opportunity to serve you. Keep on rocking, Arron
4 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Unique hotel, downtown

Posted Jul 17, 2017
Pros: The decor in the room was sharp and we liked being able to open the window.
Cons: Offer more amenities! We didn't even have an ice bucket in our room!
Location: It is Downtown Chicago about a block from the Chicago River and a mile from Lake Michigan, there is tons of stuff to do!
The hotel was not as exciting as I had in my head. Our room had no ice bucket, had a mystery white stain on the box spring and some dark colored splatter of some sort on the ceiling and the dresser looked banged up. Other than that, the room was nice and we enjoyed the trip. There was no noise in the room from other hotel guests or the elevators, but there of course was lots of noise from the street. I liked the decor of the room and the lounge chair was super comfy. I would have expected a cool shower in the room, but that part was very boring. I think it is a little pricier than it should be for what you get. A fridge in the room would have been nice.
Comment from Hotel Management
Jul 17, 2017 by Arron, Hotel Management
Alicia, Thank you for your comments. We appreciate great comments, and the 'no so great' comments that our valued guests provide to us. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. We are investing time and resources into improving our property, and we are not finished yet! Again thank you for your wonderful review! We can't wait to see you again in the future!
5 out of 5
by A verified traveler from Chicago

Posted Jul 16, 2017
Pros: Fast elevators. Serious.
Cons: Valet. Tough Chicago traffic is understandable though.
Professional level from all staff members. Great city views.
Comment from Hotel Management
Jul 17, 2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future. Keep on Rocking, Arron Martin
2 out of 5
by A verified traveler

Spend another $100 and find a better hotel.

Posted Jul 16, 2017
We thought this place would be nice based on the photos and reviews, but we were sadly mistaken. The beds we're squishy and squeaked every time you moved. The shower had mold in it. And worst of all, someone was smoking copious amounts of weed on our floor and they refused to change our room or tell the other customers to stop smoking. Spend more money and actually enjoy your stay...in another hotel.
Comment from Hotel Management
Jul 18, 2017 by Arron, Hotel Management
Dear valued guest, Thank you for your comments regarding your recent stay. Although we continually strive for excellence, there are times when our guests may experience less than acceptable service or perceived value for their money. We are very aware that travelers are looking for the best value for their hard earned money, and we are confident that, for the most part, we deliver an excellent product and services for the price paid. We very much appreciate your comments, and hope to have another opportunity to serve you.
3 out of 5
by A verified traveler from San Francisco

Satisfactory Stay

Posted Jul 14, 2017
Pros: Location; bed was comfortable; room at end of hall was quiet.
Cons: Add mini fridges, additional room amenities (snacks, drinks), more spacious layouts, additional coffees/sugars/creams, extend room service hours.
Location: Loved the central location and proximity to explore Chicago's highlighted must-see's within walking distance.
Our room was satisfactory. Small room and bath, no mini fridge, tight squeeze around bed/desk, room service ends at midnight. Room provided coffee maker but limited supplies to make several cups in AM for 2 people. No other room amenities. The building itself is gorgeous and the location can't be beat, but given the number of other hotels in the area, I'll be trying those vs. returning the the Hard Rock for another stay.
Comment from Hotel Management
Jul 15, 2017 by HRHC, Hotel Management
Hello! Thank you for your review. We are happy that you enjoyed your stay overall. We hope you'll give us another shot next time you're in town to give you a stay that truly rocks! Rock on, HRHC
5 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Jul 14, 2017
Walking distance of main attractions. Staff was real nice and informative. I would stay again.
Comment from Hotel Management
Jul 15, 2017 by HRHC, Hotel Management
Hi! Thank you so much for the review. We're happy to hear that you'd join us again, and we hope to have you back soon! Rock on, HRHC
5 out of 5
Recommended
for Everyone
by A verified traveler from Roseville, MI

Nice hotel in a great location.

Posted Jul 13, 2017
I love the fact that The Hard Rock sag right on Michigan Ave. It was super convenient for the activities we wanted to do, and it was a easy find. My stay was great, I have no complaints really. I stayed on the 22nd floor the hallways were kind of dark up there. Not sure if that's apart of the theme or if all of the hallways are like that.
Comment from Hotel Management
Jul 14, 2017 by HRHC, Hotel Management
Hello! Thank you for your feedback! We are so happy you enjoyed your stay. We hope you'll join us again soon. Rock on, HRHC
4 out of 5
Recommended
for Everyone
by A verified traveler from tampa

nice hotel downtown

Posted Jul 10, 2017
Pros: great staff, clean and comfortable
Cons: hotel looks kinda aged. some of the Hard Rock displays are not functional or are broken.
Location: hotel is close to great food and nightlife.
great hotel downtown. walkable to bunches of places.
Comment from Hotel Management
Jul 11, 2017 by Arron, Hotel Management
Paul, Thank you for taking he time to write us a 4 star review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.