Excellent location, comfortable hotel
Posted Aug 29, 2016
We've just returned from a 9 night stay here and overall a comfortable experience. The hotel is in an excellent, safe location with plenty of places to vist and eat within walking distance and further afield by bus from The Magnificent Mile. We did think the breakfast prices were steep so didn't eat breakfast in the hotel. But the in-room fridge enabled us to cater for breakfast ourselves. We stayed in a bedroom with separate sitting room and although there was plenty of room in the bedroom, space was tight with the sofa bed in use and there was no storage space in the sitting area which didn't make it a great option for 3 guests for a long period.
On the downside we weren't prepared for the request for a $900 "incidentals" deposit on arrival - $100 per day per room. The staff at check-in did reduce this to $400 per room as we didn't require parking. However this did catch our friend out who was in another room as she didn't have a credit card or enough cash to cover the deposit. If the deposit is paid in cash it is refunded on departure. But I paid by credit card and will have to wait 2 weeks for the deposit to be refunded.
Our room was very clean with just a couple of niggles; the toilet seat lid was missing and the sofa bed (which we requested in advance) wasn't provided with a duvet or pillows - there was just 1 x spare pillow and blanket in the wardrobe. The bed was comfortable with plenty of pillows (5).