In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Hilton Chicago/Oak Lawn

3.5 out of 5
Hilton Chicago/Oak Lawn
9333 S Cicero Ave, Oak Lawn, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 480 out of 1006 reviews" "
Rating 8 - Good. 231 out of 1006 reviews" "
Rating 6 - Okay. 121 out of 1006 reviews" "
Rating 4 - Poor. 79 out of 1006 reviews" "
Rating 2 - Terrible. 95 out of 1006 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Francisco on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wafa, Pickerington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Francisco on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kenton Wesley

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Francisco on Mar 22, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 3 nights in Mar 2024
Response from Tamya on Mar 17, 2024
It is wonderful to hear that you had a great experience with us. I will pass this information along to our Hilton team!

10/10 Excellent

Dro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Pool and weight room was nice. Clean hotel. Great service from the bar and restaurant. Need microwaves in the rooms if anything but all In all, great stay
Stayed 1 night in Mar 2024
Response from Tamya on Mar 17, 2024
Thank you so much for your kind words. I am ecstatic that you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Venice

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The property was clean. However, the bed was propped up by a piece of wood and the toilet handle was slightly broken and if you didn't flush a certain way with the handle the toilet would run all day and night.
Stayed 2 nights in Mar 2024
Response from Tamya on Mar 17, 2024
Thank you for your feedback. We are always looking for ways to improve. I am glad that you enjoyed your stay.

6/10 Okay

robert

Liked: Cleanliness, staff & service
I was in room 1007. There was a VERY loud humming coming from the walls and ceiling, presumably central HVAC or maybe a water pump, not sure. Machines that are this loud are getting ready to fail (bad bearings, etc.)
Stayed 1 night in Mar 2024
Response from Francisco on Mar 16, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The easiest and best part was finding a parking space, then you find out parking is not part of the room and the excitement goes away. The front desk was so great and welcoming. The room was good but my fridge didnt work so I had to leave my food out, which made the housekeeping personal thinking it was trash. The housekeepings were excellent at the job. Not soon but i will stay here again.
Stayed 3 nights in Mar 2024
Response from Francisco on Mar 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the cleanliness in the hotel. My only complaint was the parking fees of 30 dollars that was never discussed or mentioned when i could have parked anywhere around there for free.
Stayed 3 nights in Feb 2024
Response from Francisco on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Stayed 2 nights in Mar 2024
Response from Tamya on Mar 6, 2024
Thanks for your feedback.

2/10 Terrible

Kamau

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tamya on Feb 28, 2024
My apologies that you stay experience was a 1 what could we have done differently to make it a better experience for you?

8/10 Good

Karen, Stonewall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king bed, hoping to get a rollaway then they said no roll aways You have 2 queen beds. I said that would work! Thanks
Stayed 1 night in Feb 2024
Response from Francisco on Feb 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Response from Francisco on Feb 22, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

YOUSEF

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service was not good. Asked for towels multiple times and room was dusty and tired.
Stayed 2 nights in Feb 2024
Response from Francisco on Feb 22, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Everald

Stayed 1 night in Feb 2024
Response from Francisco on Mar 21, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very kind. Kids liked the pool. Clean workout facility. We booked a room that very clearly said “sleeps five,” but the room only had two double beds. There are no larger rooms at this hotel.
Stayed 2 nights in Feb 2024
Response from Francisco on Feb 19, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

mahmoud

Stayed 2 nights in Feb 2024
Response from Francisco on Mar 21, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Cleanliness, amenities
The property is located in a decent area. The hotel is nice but the rooms could use some renovation and the parking lot had a lot of litter. The first room I was given had a blood stained sheet. I inmediately took this concern to the front desk and I was given a different room.
Stayed 2 nights in Feb 2024
Response from Francisco on Feb 12, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Oscar

Stayed 2 nights in Feb 2024
Response from Francisco on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,great location and very good Staff.
Stayed 2 nights in Jan 2024
Response from Francisco on Feb 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diane

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved the parking as well as the friendly staff
Stayed 1 night in Jan 2024
Response from Francisco on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

james

Stayed 1 night in Jan 2024
Response from Francisco on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Francisco on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ricky

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francisco on Jan 23, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beds uncomfortable alot of noise in the hotel
Stayed 2 nights in Jan 2024
Response from Francisco on Jan 21, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Rachel

Business traveler
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rebecca

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kareem

Stayed 1 night in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tanya

Traveled with family
Property was in a good location. I did not like the requirement for a wristband to be worn at all times.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Tanya,Thanks so much for your review! We're glad to hear you enjoyed our prime location, and we also appreciate your feedback about wristbands. It was a pleasure having you here. We look forward to your return.

10/10 Excellent

Regina, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Cherelle

Stayed 1 night in Dec 2023
Response from Francisco on Jan 15, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Michael, APO AE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Michael,Thank you for staying with us during your visit to Chicago. We're pleased you were comfortable during your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to; however, we apologize that we fell short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, room comfort
Good Enough
Difficult to rate the service, because there was none during the stay. No room services were provided. (We were told in advance, so not a surprise.) Bar and restaurant closed both evenings. Hotel was clean. Bed comfortable. Shower and bathroom really need updating.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Michael,Thank you for staying with us during your visit to Chicago. We're pleased you were comfortable during your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to; however, we apologize that we fell short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.

8/10 Good

Laura, Mattawan

Stayed 1 night in Dec 2023
Response from Francisco on Jan 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sydney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Francisco on Jan 15, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Michael, APO AE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tiara

Traveled with family
Stayed 2 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sophia

Stayed 3 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Krystal,We work hard to meet our guests' expectations, and it seems we hit the mark for you! Thank you for awarding us with a five-star rating. It is wonderful to add you to our ever-growing list of satisfied guests, and we hope to have the pleasure of hosting you in the future!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was awesome. The shuttle drivers go above and beyond to help hotel guests.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Scott,Thank you so much for choosing to stay with us at Hilton Chicago/Oak Lawn. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. We'll be sure to pass your compliments along to our team. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francisco on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Yazmin

Stayed 4 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

HERMAN, Pontiac

Stayed 2 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and property were great. The only issue I have was we had to wait 20 minutes in line to check in. There was one lady behind the desk. And there should've been 2 or more.
Stayed 1 night in Dec 2023
Response from Francisco on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback!