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Rating 10 - Excellent. 480 out of 1006 reviews" "
10 - Excellent
480
Rating 8 - Good. 231 out of 1006 reviews" "
8 - Good
231
Rating 6 - Okay. 121 out of 1006 reviews" "
6 - Okay
121
Rating 4 - Poor. 79 out of 1006 reviews" "
4 - Poor
79
Rating 2 - Terrible. 95 out of 1006 reviews" "
2 - Terrible
95
8.2/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
Mary
Mar 24, 2024
Liked: Property conditions & facilities
Mary
Stayed 1 night in Mar 2024
Response from Francisco on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!
Staff was very helpful. Pool and weight room was nice. Clean hotel. Great service from the bar and restaurant. Need microwaves in the rooms if anything but all In all, great stay
Dro
Stayed 1 night in Mar 2024
Response from Tamya on Mar 17, 2024
Thank you so much for your kind words. I am ecstatic that you enjoyed your stay. Hope to see you again soon.
The staff was very friendly and helpful. The property was clean. However, the bed was propped up by a piece of wood and the toilet handle was slightly broken and if you didn't flush a certain way with the handle the toilet would run all day and night.
Venice
Stayed 2 nights in Mar 2024
Response from Tamya on Mar 17, 2024
Thank you for your feedback. We are always looking for ways to improve. I am glad that you enjoyed your stay.
6/10 Okay
robert
Mar 15, 2024
Liked: Cleanliness, staff & service
I was in room 1007. There was a VERY loud humming coming from the walls and ceiling, presumably central HVAC or maybe a water pump, not sure. Machines that are this loud are getting ready to fail (bad bearings, etc.)
robert
Stayed 1 night in Mar 2024
Response from Francisco on Mar 16, 2024
Thank you for your feedback. We will be addressing your concerns.
6/10 Okay
Jorge
Business traveler
Mar 7, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The easiest and best part was finding a parking space, then you find out parking is not part of the room and the excitement goes away. The front desk was so great and welcoming. The room was good but my fridge didnt work so I had to leave my food out, which made the housekeeping personal thinking it was trash. The housekeepings were excellent at the job. Not soon but i will stay here again.
Jorge
Stayed 3 nights in Mar 2024
Response from Francisco on Mar 9, 2024
Thanks for staying with us. We appreciate your feedback!
I enjoyed my stay and the cleanliness in the hotel. My only complaint was the parking fees of 30 dollars that was never discussed or mentioned when i could have parked anywhere around there for free.
Aaron
Stayed 3 nights in Feb 2024
Response from Francisco on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!
Service was not good. Asked for towels multiple times and room was dusty and tired.
YOUSEF
Stayed 2 nights in Feb 2024
Response from Francisco on Feb 22, 2024
Thank you for your feedback. We will be addressing your concerns.
2/10 Terrible
Everald
Feb 20, 2024
Everald
Stayed 1 night in Feb 2024
Response from Francisco on Mar 21, 2024
Thank you for your feedback. We will be addressing your concerns.
6/10 Okay
Anna
Traveled with family and small children, Traveled with family
Feb 19, 2024
Liked: Cleanliness, staff & service, amenities
Staff was very kind. Kids liked the pool. Clean workout facility. We booked a room that very clearly said “sleeps five,” but the room only had two double beds. There are no larger rooms at this hotel.
Anna
Stayed 2 nights in Feb 2024
Response from Francisco on Feb 19, 2024
Thank you for your feedback. We will be addressing your concerns.
2/10 Terrible
mahmoud
Feb 14, 2024
mahmoud
Stayed 2 nights in Feb 2024
Response from Francisco on Mar 21, 2024
Thank you for your feedback. We will be addressing your concerns.
6/10 Okay
Jeremy
Feb 12, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is located in a decent area. The hotel is nice but the rooms could use some renovation and the parking lot had a lot of litter. The first room I was given had a blood stained sheet. I inmediately took this concern to the front desk and I was given a different room.
Jeremy
Stayed 2 nights in Feb 2024
Response from Francisco on Feb 12, 2024
Thank you for your feedback. We will be addressing your concerns.
10/10 Excellent
Oscar
Feb 8, 2024
Oscar
Stayed 2 nights in Feb 2024
Response from Francisco on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Rebecca
Jan 2, 2024
Liked: Staff & service
Rebecca
Stayed 2 nights in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Kareem
Jan 1, 2024
Kareem
Stayed 1 night in Dec 2023
Response from Francisco on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Tanya
Traveled with family
Jan 1, 2024
Property was in a good location. I did not like the requirement for a wristband to be worn at all times.
Tanya
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Tanya,Thanks so much for your review! We're glad to hear you enjoyed our prime location, and we also appreciate your feedback about wristbands. It was a pleasure having you here. We look forward to your return.
Dear Michael,Thank you for staying with us during your visit to Chicago. We're pleased you were comfortable during your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to; however, we apologize that we fell short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.
6/10 Okay
Michael
Traveled with family
Dec 28, 2023
Liked: Cleanliness, room comfort
Good Enough
Difficult to rate the service, because there was none during the stay. No room services were provided. (We were told in advance, so not a surprise.) Bar and restaurant closed both evenings. Hotel was clean. Bed comfortable. Shower and bathroom really need updating.
Michael
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Michael,Thank you for staying with us during your visit to Chicago. We're pleased you were comfortable during your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to; however, we apologize that we fell short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.
8/10 Good
Laura, Mattawan
Dec 28, 2023
Laura
Stayed 1 night in Dec 2023
Response from Francisco on Jan 21, 2024
Thanks for staying with us. We appreciate your feedback!
Dear Krystal,We work hard to meet our guests' expectations, and it seems we hit the mark for you! Thank you for awarding us with a five-star rating. It is wonderful to add you to our ever-growing list of satisfied guests, and we hope to have the pleasure of hosting you in the future!
The hotel staff was awesome. The shuttle drivers go above and beyond to help hotel guests.
Scott
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Scott,Thank you so much for choosing to stay with us at Hilton Chicago/Oak Lawn. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. We'll be sure to pass your compliments along to our team. The pleasure was all ours, and we hope to welcome you back in the future.
The people and property were great. The only issue I have was we had to wait 20 minutes in line to check in. There was one lady behind the desk. And there should've been 2 or more.
David
Stayed 1 night in Dec 2023
Response from Francisco on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback!