Ratings based on 3,183 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison WI

convenient hotel close by everything

Posted May 31, 2017
nice stay being close to Mich Ave, parks, Navy Pier, and so much to see. Nice pool. Pricey parking (I found a deal on www.spothero.com for half the cost in the same lot). Con: The bathroom door in our room sqeaked relentlessly. made it impossible to sleep or wake at different times. Pro: Staff was amazing. We had a kiddo get sick around midnight and they took care of us in fabulous time.
4 out of 5
by A verified traveler from Davenport, FL

Good hotel in Downtown

Posted May 25, 2017
One day I had to go get the woman who cleaned my room, because it was 3:00 PM and she had not cleaned it. Another day they did not clean my room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Great location

Posted May 23, 2017
Close to tourist and shopping areas. Walking distance for shopping, Navy Pier, the Bean, and many restaurants and bars. Grocery store across the street.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Hotel close to Michigan Ave and in a great city

Posted May 16, 2017
The staff was more than excellent, especially Reggie who exceeds all expectations of what an outstanding hotel staff person can do for their customers. .
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Close to many restaurants

Posted May 9, 2017
Staff were very friendly and helpful, compared to other hotels they provided excellent service.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice location

Posted Apr 25, 2017
Cons: The noise level in room has to reduced.
Location: Good location.
Although the location was good, the room allocated to me was very noisy due to air condition or exhaust fan system.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Nice staff, convenient location for most of Chicago's attractions.
Comment from Hotel Management
Apr 30, 2017 by Violet, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

GREAT location!

Posted Apr 17, 2017
Pros: The location--you can't get much closer to the action than where this hotel is. The staff were incredibly friendly and provided great recommendations!
Cons: The "hot" tub wasn't very hot. It was only slightly warmer than the pool. After a long day of walking around, it wasn't as soothing as I'd hoped.
Location: Right on the Red Line; "Magnificent Mile" is blocks away; Eataly is right around the corner
I booked this hotel for a recent long weekend in Chicago. It's conveniently located right on the red line (station right underneath hotel entrance). We were able to use public transportation quite easily! We arrived hours ahead of check-in but we were able to store our luggage so we could explore the city. Mr. Reggie (gentleman who took our luggage) provided us with the best breakfast recommendation ever--Eggsperience! It was a quick walk and the food was delicious. Check-in was a breeze. Hotel staff checked in with us occasionally to see if we needed anything. The pool was nice but a little bit smaller than I originally thought. The hot tub was one of the reasons I picked this hotel and it wasn't very hot (only a bit warmer than the pool). After a long day of walking around the city, it wasn't as relaxing as I hoped. Other than that, our entire stay was great! I'd definitely stay here again.
Comment from Hotel Management
Apr 17, 2017 by Violet, Hotel Management
Thanks for staying with us Nikki. We appreciate your feedback! We will be sure to let Reggie know how much you enjoyed his service too.
5 out of 5
Recommended
for Everyone
by A verified traveler

In the heart of the city

Posted Apr 16, 2017
Cons: Turn on the water to shower was complicated
Nice bedroom, good fitness room and swimming pool, near to the shopping and walkable area
Comment from Hotel Management
Apr 17, 2017 by Violet, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Apr 12, 2017
The hotel is within walking distance to all the nearby attractions. Parking is a little pricey, but it is everywhere. We had a nice stay!
Comment from Hotel Management
Apr 15, 2017 by Violet , Hotel Management
Thanks for staying with us. We appreciate your feedback!