Ratings based on 112 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Close to airport and a free shuttle

Posted Nov 24, 2016
Pros: PRoximity to airport
Cons: Restaurant - food is good but hard to get
Location: We were there for overnight and fly in the am
Everything was great, except the restaurant - dinner was very slow, nice people but very slow for 4 dinners. Very clean hotel, rooms very comfortable.
Comment from Hotel Management
Dec 3, 2016 by Maria Hernandez, Hotel Management
Dear Pam, Thank you for sharing the experience of your recent stay with us. We appreciate the feedback as it helps us with our continuous improvement in both service and product. Please be assured that we are looking into your concern to ensure such experience from reoccurring. We thank you for your patronage and hope to have you back in the future. With Kindest Regards, Maria Hernandez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great staff. Always helpful

Posted Oct 13, 2016
Pros: The Staff
Cons: everything was great
Location: The shuttle always took us back to the airport so we could catch the train to go down town
We had an accident and the staff even had a wheelchair they let us borrow and was always there to help with extra pillows to prompt up her leg while in the room
Comment from Hotel Management
Oct 17, 2016 by Maria Hernandez, Hotel Management
Dear Elizabeth, Thank you for taking the time to share the experience of your recent stay with us! it is great to see that we were able to meet your expectations and assist you in order to make your stay a good one. We appreciate your patronage and hope to have you back in the future when your travels brings you back to the area. With Kindest Regards, Maria Hernandez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Everyone was SO nice!

Posted May 8, 2016
Everyone was SO nice! Food was good, room was quiet and clean. It was really great.
Comment from Hotel Management
May 10, 2016 by Maria Hernandez, Hotel Management
Dear Steven, Thank you for the feedback on your recent stay with us. I am very happy to see that we were able to meet your expectations in both Service and Product, as it is our Promise to ensure your satisfaction! We appreciate your patronage and hope to have you back in the future. You Can Count On Us! With Kindest Regards, Maria Hernandez
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Charles, LA

Was attending a convention

Posted Dec 7, 2015
Pros: Location and price
Cons: Fix the mattress.
Location: Great eating nearby.
Traveled by myself and was in Chicago for 4 nights. Found the staff to be exceptional in their attempt to make things good. Have no complaints and would stay here again. Had problems with the air mattress in that it would not release air to soften up but other than that no complaints.
Comment from Hotel Management
Dec 11, 2015 by General Manager, Hotel Management
Dear Kevin, Thank you for the review of your recent stay. your comments are welcomed as it assists us with our continous improvement to ensure our guests satisfaction. I am truly sorry that you encountered the bed not to your liking and will be sure to bring it up to our Operations team to rectify. I truly appreciate your patronage and look forward to having you back when your future travels bring you to the area. With Kindest Regards, Maria Hernandez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, close to the airport.

Posted Nov 24, 2015
It was over the weekend stay. Surprisingly very quite area and hotel it self too. Good food. Room had everything that was advertised. The only thing I didn't like was that hotel charged $3.00 for bottled water.
Comment from Hotel Management
Nov 27, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for the feedback on your recent stay. I am glad to see that you enjoyed your stay with us and we were able to meet your expectations. I do apologize that the Pantry item prices were not to your expectations, these items are there for our guests convenience 24hours a day. We thank you for your patronage and hope that this keeps you from visiting us in the future. You Can Count On Us! With Kindest Regards,
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Pittsburgh, PA

Location, Location, Location!

Posted Sep 8, 2015
Pros: Its proximity to Midway Airport and the price.
Cons: Nothing needs to be improved.
Location: For the business traveler it is the best location to the airport.
This is an excellent hotel. So close to Midway Airport. I had to catch a very early morning flight and I was 10 minutes away, door to door. For the traveler, it is the best place to stay and reasonably priced with friendly efficient staff.
Comment from Hotel Management
Sep 12, 2015 by General Manager, Hotel Management
Dear Walt, Thank you for your review of your recent stay with us, it is great to see that we have met your expectations. We truly appreciate your patronage and hope to have you back with us on your future travels. With Kindest Regards,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 23, 2015
Friendly staff, very well kept hotel with a good gym, spacious rooms, and a decent business center close to the airport
Comment from Hotel Management
Aug 24, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your review and rating, we appreciate your patronage and happy to see that we were able to meet your expectations. We look forward to having you back in the future. You Can Count On Us! With Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Marcos, CA

Post flight & pre flight stay

Posted Aug 6, 2015
Pros: convenience
Location: just stayed overnight & then again the night before flying out. Very convenient to South Bend!
We stayed here for one night when arriving in Chicago (prior to going to South Bend) & looked forward to our return the night before our flight left. The accommodations were very pleasant & the staff was extremely welcoming! Would recommend this hotel & will stay here again if ever in the area.
Comment from Hotel Management
Aug 8, 2015 by General Manager, Hotel Management
Dear Sam, Thank you for your review, we truly appreciate your patronage and I am very happy to see that we were able to meet your expectations! We hope to have you back with us when your future travels bring you back to the area. You Can Count On Us! With Kindest Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2015
An enjoyable stay. Clean comfortable room. The staff was friendly and attentive
Comment from Hotel Management
Jul 21, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback. I am very happy to see that we were able to meet your expectations. It is our Promise to ensure your satisfaction and have done so with you! We thank you for your patronage and look forward to having you back with us in the future. You Can Count On Us! With Kindest Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2015
Have stayed here several times. Great way to get to Midway airport. I had to cancel my reservation due to my mother having a massive stroke and was unable to travel. I was hoping to have my credit card credited, but am unable to contact you, other than this way. Is there a number I can call to discuss this matter? Thank-you.
Comment from Hotel Management
Jul 20, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback; I am sorry to hear what has occurred with your mother and hope that everything is alright. We truly appreciate your patronage to the hotel and glad that we have met your expectations each time. Due to the nature of how the reservation was made, please contact the 1800 Expedia number in order for them to assist you further with your reservation. With Kindest Regards,