Exterior

Reviews of Hilton Garden Inn Hoffman Estates

3 out of 5
Hilton Garden Inn Hoffman Estates
2425 Barrington Road, Hoffman Estates, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1008 reviews" "
Rating 8 - Good. 288 out of 1008 reviews" "
Rating 6 - Okay. 78 out of 1008 reviews" "
Rating 4 - Poor. 58 out of 1008 reviews" "
Rating 2 - Terrible. 20 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was well organized. Once I got there, there was no trouble with my reservation. One thing I noticed was the room took a while to warm up
Stayed 1 night in Mar 2024
Response from CE on Mar 25, 2024
Thank you for your feedback. We hope you stay with us again soon.

8/10 Good

ANANDA, Flower Mound

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from ce on Mar 25, 2024
Thank you for your feedback. We hope you stay with us again soon.

8/10 Good

Candace

Stayed 1 night in Mar 2024
Response from CE on Mar 19, 2024
Thank you. We hope for another opportunity to serve you.

8/10 Good

Paul

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It’s an updated hotel which is what you would expect for the price. The hallway carpets were literally covered with dirt. Everywhere you turned the public spaces had it been vacuumed. For the accumulation of debris on the floor to be as bad as it was, it must have been at least two weeks since it had been vacuumed. It’s disappointing because the hotel was nice, just poorly managed.
Stayed 1 night in Mar 2024
Response from CE on Mar 17, 2024
Thank you for staying with us and taking the time to rate our hotel. We appreciate your feedback. This helps us know where we need to improve. We hope that you give us another chance to better serve you.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Dude at the counter was reading Once Upon a Time in Hollywood. Love it
Stayed 1 night in Feb 2024
Response from CE on Mar 6, 2024
Thank you for taking the time to rate our hotel. We hope to have another opportunity to better serve you.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from CE on Mar 6, 2024
Thank you for taking the time to rate our hotel. We hope to have another opportunity to better serve you.

4/10 Poor

Alberta

Traveled with pets
Disliked: Amenities, property conditions & facilities
The property is undergoing construction which should probably be disclosed on their website. This affects a lot of important amenities. I did have some problem checking in as I had to wait an hour for housekeeping to finish my room. This was inconvenient as I was tired and wanted to rest. The staff apologized repeatedly for their missteps but sometimes that is just not enough.
Stayed 2 nights in Feb 2024
Response from Chrizel on Feb 20, 2024
I would like to extend our sincerest appreciation for providing feedback from your recent stay. From my understanding, you had genuine expectations that were not met. You are welcome to reach out and we can discuss this in further detail. I look forward to hearing from you.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service and very clean
Stayed 3 nights in Feb 2024
Response from CE on Feb 12, 2024
Thank you for taking the time to rate our hotel. We hope to have another opportunity to better serve you.

6/10 Okay

Joy

Disliked: Amenities
Good: excellent location, quiet, staff made an attempt to help. Bad: no housekeeping, no "do not disturb" sign so I was disturbed while sleeping. NO NOTICE that laundry room was under constructuin and no offer of an alternative. In fact, no notice of the inconveniences that construction brings-noise, debris, etc. Not sure if I would stay again. Also-the new carpets are very hard to roll full sized luggage on.
Stayed 6 nights in Feb 2024
Response from CE on Feb 12, 2024
Thank you for taking the time to review our property. Your input is a way for us to know how we can better serve our guests. We appreciate the feedback. We hope that your last stay with us was not a total loss and hope that you will stay with us again after we are fully renovated.

8/10 Good

Andrew

Traveled with family
Liked: Staff & service
Property is going thru some updates, but still had a friendly look and safe appearance
Stayed 1 night in Feb 2024
Response from CE on Feb 8, 2024
Thank you for this positive review and for understanding. We hope you stay with us again when we are fully renovated.

6/10 Okay

Ken

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Thermostat wasn’t working properly. Woke up freezing.
Stayed 1 night in Jan 2024
Response from CE on Jan 30, 2024
I would like to extend our sincerest appreciation for providing feedback from your recent stay. I have reviewed the comments you left and would like to offer my heartfelt apologies for the inconvenience. I will be immediately sharing your comments so we can improve our guest experience. For future room accommodations, it would be my pleasure to be a contact. If you have any further thoughts or questions, I am at your service.

10/10 Excellent

Karishma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Mayte

Traveled with family
Good for one night stay
Stayed 1 night in Jan 2024
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

4/10 Poor

Chad

Disliked: Cleanliness, property conditions & facilities
Dirty, badly in need of renovation. Limited choices at the restaurant and bar. Limited choices were poorly prepared. Cheese burger overly salty was the only flavor. Chicken tenders were not crispy, tasted of old oil.
Stayed 4 nights in Jan 2024
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Tanner

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

4/10 Poor

Laura

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Angelica

Stayed 1 night in Oct 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Julieann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating
Front desk was excellent! Very helpful.
Stayed 1 night in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Max

Stayed 3 nights in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Mayte

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place
Stayed 1 night in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to shopping, dinning and the express way
Stayed 1 night in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully upgraded
I've stayed here before and it has recently been beautifully upgraded. Very nice, fresh, comfortable. The first night I was there, we all had to evacuate due to a fire alarm at 4:17 AM! I stood outside with the other guests, in the cold, while the fire dept (4 trucks!) searched for the source of the fire. None found. When we finally were let back in and went back to sleep, there was ANOTHER fire alarm at about 6:10 AM...so I put the pillow over my head and figured I'd die in my sleep, but it was better than going back outside! Not really their fault. Turns out, some schmuck was smoking in his room. They made him leave, but I don't think they charged him for the drama he caused all the other guests. I didn't eat here, but to assuage everyone, they offered a free breakfast voucher to anyone who asked. It was...an adventure. But the hotel itself is quite good.
Stayed 3 nights in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

4/10 Poor

Ashish

Traveled with partner
We spent 2 nights there. First night the fire alarm went off 2 times. Once at 4 am and the other a little after 6 am. Super annoying cuz it doesn’t turn off until the fire department gets there. Come to find out someone was vaping in their room. You think they would stop after the first time. Second night got woken up early in the morning by people knocking on the door. The room I guess was schedule to get its makeover so the workers are knocking to see which rooms were empty. Super annoying! Don’t recommend staying here if you need sleep and rest.
Stayed 2 nights in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Johnson

Business traveler
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Ronda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were very friendly.
Stayed 2 nights in Dec 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Roric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CE on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

4/10 Poor

John

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Run down, old and bed was horrible not comfortable the sheets are super low count and scratchy, the pillows are cheap and not good. The parking lot is dark and doesn’t feel safe. I felt like I was at a 1 star facility with less than an 6 rating. There are many better places near by for the same money. I would not return
Stayed 1 night in Dec 2023
Response from CE on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Jerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. The room was clean and the bed was super comfortable! I appreciated having the amenities in big bottles, rather than the tiny little bottles that only gives a little bit of soap, etc! The staff was really friendly and helpful. My waitress at breakfast was Lynn. She was friendly, kind, efficient and most importantly, she didn't hover! She made my breakfast more enjoyable!
Stayed 1 night in Dec 2023
Response from CE on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from CE on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

ISAAC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from California and this Hotel was amazing from us. So peaceful and quiet and the service is amazing. If I ever come back to Chicago this is the place to stay.
Stayed 3 nights in Nov 2023
Response from CE on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

JAVIER, Katy

Stayed 4 nights in Nov 2023
Response from ce on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet safe
Stayed 3 nights in Nov 2023

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, clean, and the staff was very helpful and friendly. Would stay again.
Stayed 2 nights in Nov 2023

8/10 Good

Jehad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Gary

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, clean, friendly staff
Stayed 1 night in Nov 2023

4/10 Poor

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We waited in line for at least 20 minutes to check in. The person behind the desk was polite but the experience was disappointing and frustrating.
Stayed 1 night in Nov 2023

10/10 Excellent

Diana L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Paul

Traveled with partner
Disliked: Cleanliness, staff & service
We were there 4 nights and housekeeping never touched our room. Trash can was overflowing with trash. Towels never changed. No shampoo in bathroom. We had to ask 2 mornings before we got any. When I complained about no housekeeping they didn't seem to care.
Stayed 4 nights in Nov 2023

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from CE on Jan 27, 2024
Thank you for choosing to stay with us. We hope we have another opportunity to serve you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Sandra K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Harold

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town for professional training in near by Bartlett. Room was clean, easy parking, as expected.
Stayed 2 nights in Nov 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but well taken care of for the price of the rooms..
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Stayed 2 nights in Oct 2023

10/10 Excellent

Through My

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 3 nights in Oct 2023