Ratings based on 126 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Torrance, CA

Nice Hotel

Posted Feb 17, 2017
Stayed here when I was taking my daughter to visit colleges. Hotel was what I would expect from a Hiltons Garden. Facilities were clean and the staff was very friendly. Plenty of shopping and places to eat just a few minutes away from the hotel. Would definitely stay here again if I was ever in this area.
4 out of 5
Recommended
for Everyone
by A verified traveler from CO

great hotel, close to highway

Posted Feb 12, 2017
This is a new feeling, very clean nice hotel. The only slight drawback is that it is right in the highway and if your room faces that way you will have freeway noise. It does die down at night, but it's still there...
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts and comments with us. We appreciate that you enjoyed our hotel! It is our number one priority to provide clean and comfortable rooms. It was our pleasure to serve you and hope we have the opportunity to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern Cali

Comfy Lake Forest Home Away from Home.

Posted Feb 6, 2017
Pros: Easy freeway access; clean & comfortable room. Helpful front desk staff. Breakfast buffet. Front lobby.
Location: Easy access to Metro train line. "Oasis" of restaurants just up the road.
Check-in was a breeze with your super courteous staff. Thanks for helping our stay here to be memorable.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Adrian, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled we could provide you with such a memorable experience! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. We look forward to serving you again whenever you're in the Lake Forest/Mettawa area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, UK

Reasonable hotel but rooms rather gloomy

Posted Feb 3, 2017
More and/or brighter lighting in room would be really nice.
Comment from Hotel Management
Feb 8, 2017 by Lou DeMarchi, Hotel Management
Thank you for taking the time to review your experience at our hotel. I am sorry that you felt the lighting in the guest rooms was not up to par. I will look into the situation and make sure that the we are using the appropriate bulbs etc... Thank you for your business and we hope to serve you again in the near future. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Really great staff and great morning breakfast

Posted Jan 30, 2017
Great staff...ask about where things are great mall right up the street but my GPS didn't show it
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from louisville ky

Easy highway access

Posted Jan 15, 2017
Fresh big lobby area makes good gathering place Friendly staff Decor is under renovation
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Linda, Thank you for taking the time to share your experience with us! We are glad to hear the positive feedback regarding your five star trip to Hilton Garden Inn Lake Forest/Mettawa. We look forward to welcoming you back again on your next trip!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
Pros: Convenience, close to hiway.
Accessible junior suite was very roomy, with a large walk in bathroom,appropriately placed grab bars. No close-up mirror available. Hotel desk employee stated it was a walk-in shower. It was not. It was a regular size tub with shower. Quite a difference to a person using a wheelchair. Q
Comment from Hotel Management
Nov 30, 2016 by Lou DeMarchi, Hotel Management
Thank you for taking the time to review our hotel.I was pleased to hear that you found our hotel location convenient and the guest room to be spacious. I apologize for the confusion regarding the shower, I will make sure we review the amenities in each room with the team. Thank you for staying with us, we look forward to serving you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 27, 2016
Very nice hotel conviently located right off highway.
Comment from Hotel Management
Nov 30, 2016 by Lou DeMarchi, Hotel Management
Thank you for taking the time to review our hotel. I was pleased to hear that our location was convenient for your travels. We appreciate your business and look forward to serving you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from oradell, nj

Had to move out of initial room due to flooding

Posted Oct 31, 2016
Overall good. Staff very accommodating. Hair dryer broke. Very clean
Comment from Hotel Management
Nov 1, 2016 by Lou DeMarchi, Hotel Management
Thank you for taking the time to review our hotel. I was pleased to hear that the hotel staff was accommodating. I am sorry to hear that there were several issues with your guest room, that is not common occurrence and I apologize that your had to move rooms. Thank you for your business and we look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Averting excellent. Congratulations and thank you.

Posted Oct 31, 2016
Pros: Everything
Very clean. Very nice. Food very good excellent bartender
Comment from Hotel Management
Nov 1, 2016 by Lou DeMarchi, Hotel Management
Thank you for taking the time to review our hotel. I am pleased to hear that the hotel staff and amenities met your needs while traveling. Thank you for staying and we look forward to serving you again in the near future.