Ratings based on 577 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Do not stay here if you expect good service.

Posted May 13, 2016
Reported to staff about the room was not clean . Dirty unvacumed carpet dust build up on drawers and ledges shower had not been cleaned since last time used. Front desk staff were indifferent and argumentative. Front desk staff more interested in gossiping then guest service. All except Mark from England, pity he didn't work a longer shift.AC unit either freezing cold or very hot told front desk no result.
Comment from Hotel Management
May 17, 2016 by Brooke H, Hotel Management
Thank you for your valuable feedback regarding your recent stay. Your comments are important to us and will be brought up to individualized departments so we can better provide the service each guest comes to expect from Hilton.
5 out of 5
by A verified traveler

Posted May 3, 2016
As soon as we got to the hotel, the staff was incredibly welcoming. We had a slight issue with our bathroom (nothing major or terrible) and it was taken care if immediately.
Comment from Hotel Management
May 17, 2016 by Brooke H, Hotel Management
Thank you for taking the time to review your stay at the Hilton Garden Inn Warrenville. We are so glad you enjoyed your stay with us! We look forward to welcoming you back the next time you are in the area!
2 out of 5
by Anders from Halmstad

So and so

Posted Apr 11, 2016 on Hotels
Bad and uncomfortable beds, boring breakfast, boring neighborhood
Comment from Hotel Management
Jun 18, 2016 by Brooke H General Manager, Hotel Management
Thank you for your feedback regarding your recent stay. I apologize we fell short of your expectations. We will take your comments back to our specific departments to ensure your next stay is great. We look forward to having you back with us soon.
4 out of 5
by A verified traveler from Champaign Illinois

Nice hotel for a short stay

Posted Apr 5, 2016
The hotel is very clean and upgraded. The beds are not comfortable, but it was safe and very quiet. Breakfast was nothing more than complimentary quality, but is an additional cost. Not well stocked, and hot food was very cold. Large eating area and has a nice beverage station with infused waters. My stay was prepaid, but check in staff charged my credit card again. Check out staff only mentioned it when receipt was requested. She provided her information and card at that time along with assurances that it would be taken care of. Staff was always very polite.
Comment from Hotel Management
Apr 11, 2016 by Brooke H., Hotel Management
Thank you for your feedback! I apologize for the issue with your receipt, but I am glad to hear that we were able to take care of it. That is wonderful that you had a great experience with our team, we work hard to provide superior service to all of our guests!
5 out of 5
by A verified traveler

Posted Apr 4, 2016 on Hotels
Great time swimming with grand kids . People were all very nice .... Bartender on duty fri night was very pleasant and helpful
Comment from Hotel Management
Jun 11, 2016 by Brooke H General Manager, Hotel Management
Thank you for choosing to stay with us at the Hilton Garden Inn Warrenville! We are so glad that you were able to enjoy our pool and had a great experience with our bartender!
5 out of 5
by becky

Posted Apr 4, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Brooke H General Manager, Hotel Management
Thank you for choosing to stay with us at the Hilton Garden Inn Warrenville! We are so glad that you had a 5 star experience!
5 out of 5
by Jennifer

Posted Mar 26, 2016 on Hotels
Quick get away, great stay!
Comment from Hotel Management
Jun 4, 2016 by Brooke H General Manager, Hotel Management
Thank you for taking the time to review your stay at the Hilton Garden Inn Warrenville. I am so pleased you enjoyed your time with us. We look forward to having you back the next time you are in the area!
4 out of 5
by A verified traveler from kcmo

nice hotel, good location

Posted Mar 23, 2016
Pros: near all kinds of restaurants, close to highway
Cons: all was good
Location: shopping near, lots of food choice
restaurant was good, room was very clean, well kept
Comment from Hotel Management
Mar 30, 2016 by Brooke H- General Manager, Hotel Management
Thank you for taking the time to review your stay at the Hilton Garden Inn Warrenville. I am so glad you enjoyed not only our accommodations, but our great location as well! We look forward to having you back with us the next time you are in the area!
5 out of 5
by A verified traveler from Illinois

When in Naperville...

Posted Mar 13, 2016
Pros: Friendly staff! We chatted with the bartender and the cook! So friendly. The reception desk was also warm, not stand-offish. We appreciate that.
Cons: I never could get my wifi configured correctly, but it worked perfectly on my husband's cell phone. Go figure.
Location: Morton Arboretum, Knoch Knolls disc golf & NATURE CENTER, Binny's Beverage Depot (!)
We wanted to go disc golfing at Knoch's Knoll park, and wanted to go to Binny's Beverage Depot, and to the Morton Arboretum, and back to the Brick House Tavern... so we stayed here. Check in was a breeze, the room had actual electrical outlets for my laptop & chargers (unlike most hotels), and everything was clean and comfortable and nicely lighted. There was a coffee maker in the room, thank goodness. There was nothing to really pan about this hotel.
Comment from Hotel Management
Mar 16, 2016 by Brooke H- General Manager, Hotel Management
Thank you for taking the time to review your stay at the Hilton Garden Inn Warrenville! I am so glad to read that you enjoyed all of the amenities of the area and the hotel. It is our pleasure to always take care of our guests, and I am glad to see our friendly staff did not disappoint. Again, thank you for being with us, we look forward to your next stay!
5 out of 5
by Franck from Montréal

I recommend this hotel for the value

Posted Mar 11, 2016 on Hotels
Just a quick comment on the Heat system/Air conditionning. It worked fine, but was not calibrated at all. I had to set it to 80 degrees, to get approximately a normal room temp (around 68 degrees).
Comment from Hotel Management
May 21, 2016 by Brooke H General Manager, Hotel Management
Thank you for taking the time to review the Hilton Garden Inn Warrenville. We appreciate the feedback regarding this matter, and are having the appropriate team look into this. We hope the next time you are in the area, you will join us again!