Ratings based on 457 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Only stayed overnight. Checked in early and room was ready. Plenty of fast food options in the area as well as sit down restaurant. Did not stay for breakfast but it smelled good.
Comment from Hotel Management
Jun 7, 2017 by AGM, Hotel Management
Hello, Thank you for staying with us! We are glad you had a positive experience and hope that you will visit us again next time you are in the Crestwood, IL area. Best Regards, Joshua Mason Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, comfortable & clean

Posted May 19, 2017
Clean new hotel. It was a perfect 1 night stay, comfortable!
Comment from Hotel Management
Jun 5, 2017 by Ashield Forbes, Hotel Management
Thank you for taking the time out to provide feedback on your recent stay with us. We are very pleased to see that you enjoyed your stay with us. We are always delighted to know that our guests enjoys their stay with us for we strive on a daily basis to make sure that we meet and exceed our guests’ expectations. We hope to have the pleasure of serving you again in the very near future. Sincerely, Ashield Forbes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
Hotel was good the room was nice and clean. The staff we're friendly . My only complaint was the noise our floor was very loud with people until the early morning hours.
Comment from Hotel Management
Apr 5, 2017 by GM, Hotel Management
Dear Anonymous:Thank you for taking the time to provide feedback on your stay. We sincerely apologize for the experience you encountered during your stay with the noise. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. I have shared your comments with my security staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we hope to have the pleasure of serving you again soon. Sincerely, Ashield Forbes, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

RECOMMEND

Posted Mar 28, 2017
Nice rooms, clean pool and very courteous staff. ............... ...............
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Dear Brandi: Thank you for your feedback on your stay at our location. We are glad that you enjoyed it very much. We look forward to having you as our guest again in the near future. Sincerely, Ashield Forbes General Manager
4 out of 5
by Wadeea

Posted Mar 24, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by GM, Hotel Management
Dear Wadeea: Thank you for taking the time out to provide feedback on your stay. Please know that we strive on a daily basis to meet and exceed our guests’ expectations. We enjoyed having you as our guest and we are looking forward to your next visit when in the area. Once again thank you for choosing to stay with us. Sincerely, Ashield Forbes General Manager
5 out of 5
by A verified traveler

Posted Mar 22, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by GM, Hotel Management
Thank you for taking the time out to provide feedback on your stay. We appreciate you choosing to stay with us. Please know that we take all of our reviews seriously as they allow us to identify areas that may need improvement. From your survey, we see that you enjoyed your stay with us and it was a pleasure having you as one of our guests here at our location. We hope to see you again when visiting the area for we look forward to serving you again. Sincerely, Ashield Forbes, General Manager.
5 out of 5
by Tammy

Posted Mar 17, 2017 on Hotels
Comment from Hotel Management
Mar 18, 2017 by GM, Hotel Management
Dear Tammy: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ashield Forbes General Manager
5 out of 5
by evan

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 15, 2017 by GM, Hotel Management
Dear Evan: Thank you for taking the time out to provide feedback on your stay. We take all of our reviews seriously as they allow us to identify areas that may need improvement.. We hope to see you again when visiting the area, once again, thank you for your feedback. Sincerely, Ashield Forbes, General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Mar 7, 2017
Everyone was extremely nice and helpful. I was visiting Chicago and they allowed me to stay an extra 2 hours before my flight.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Dear Kourtni: Thank you taking the time to complete a survey, we enjoyed having you as our guest and we hope to see again in the near future when visiting the area.
5 out of 5
by London

Posted Mar 6, 2017 on Hotels
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Dear London: Thank you for taking the time out to provide feedback on your stay. We take all of our reviews seriously as they allow us to identify areas that may need improvement. Please know that we strive on a daily basis to meet and exceed our guests’ expectations. We hope to see you again when visiting the area, once again, thank you for your feedback. Sincerely, Ashield Forbes, General Manager.