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Reviews of Holiday Inn Express Hotel & Suites Chicago-Midway Airport, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 423 out of 692 reviews" "
Rating 8 - Good. 161 out of 692 reviews" "
Rating 6 - Okay. 44 out of 692 reviews" "
Rating 4 - Poor. 31 out of 692 reviews" "
Rating 2 - Terrible. 33 out of 692 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There limited parking
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Jeremy, we appreciate your 5-star Expedia rating for Holiday Inn Express & Suites Chicago-Midway Airport. Your feedback about the parking situation is valuable. We're constantly aiming to improve guest experiences and will take this into account as we review our facilities. Thank you for choosing to stay with us, and we look forward to welcoming you back.

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
The lady who checked us in was very sweet!
Stayed 1 night in Apr 2024

8/10 Good

Randol

Business traveler
Liked: Cleanliness, staff & service
Goo
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Randol, thank you for sharing your feedback. At Holiday Inn Express & Suites Chicago-Midway Airport, we are pleased to know that you had a favorable experience. We look forward to welcoming you back in the future!

6/10 Okay

Ruth

Traveled with partner
Liked: Staff & service
The sheets on yhe bef eere very wrinkled. Didnt look like they were fresh. HTf to plug in my phone. Charging ports didnt work on the night stand. Chevkef in a midnight . Shuttle at 6:30. Almost $170. Hotel front desk and shuttle driver were great
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Ruth, it's disheartening to hear about the wrinkles on the bed linens and your difficulties with the charging ports. However, it's good to see your positive note about our front desk team and shuttle driver. We will address these concerns to ensure better experiences in the future. We appreciate your feedback and your decision to stay with Holiday Inn Express & Suites Chicago-Midway Airport.

8/10 Good

Kenneth, Berkeley

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Kenneth, thank you for choosing to stay at the Holiday Inn Express & Suites Chicago-Midway Airport. We're delighted to see your overall positive rating. We hope your visit was enjoyable and look forward to having you again in the future. Safe travels until then.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was bad
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Esther, we truly appreciate your feedback and highest rating. It's regrettable to hear about your challenges with parking at Holiday Inn Express & Suites Chicago-Midway Airport. Rest assured, we're always striving to enhance our facilities and services for esteemed guests like yourself. Looking forward to welcoming you back for a smoother experience.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Debra, we appreciate your valuable ratings for Holiday Inn Express & Suites Chicago-Midway Airport. It seems that you left us without any specific comments, but we're delighted to receive a positive score. Your feedback encourages us to constantly improve our guest experiences. We certainly hope to welcome you back for another seamless stay in the future.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always feel safe when I stay at Holiday Inn Express near Midway. I have never had a problem even when walking down the street to get something to eat.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Donna, we're thrilled to know that you always enjoy a sense of security at Holiday Inn Express & Suites Chicago-Midway Airport. We take pride in ensuring our guests feel comfortable during their stay, whether they're in the hotel or exploring the local area. Thank you for your loyalty and trust. We're eagerly waiting for your next visit!

10/10 Excellent

Evric

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Evric, your perfect score for Holiday Inn Express & Suites Chicago-Midway Airport speaks volumes. We sincerely appreciate your support and look forward to welcoming you back on your next trip. Safe travels.

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 12, 2024
Elizabeth, thank you for your rating. We're thrilled to know that your stay at Holiday Inn Express & Suites Chicago-Midway Airport met expectations. We appreciate it and hope to welcome you back on future visits to Chicago.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Marianne, thank you for choosing Holiday Inn Express & Suites Chicago-Midway Airport. We're glad to know you had a wonderful experience. Your satisfaction is our greatest reward and we look forward to welcoming you back on your next visit to Chicago. Safe travels!

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy check in, easy parking. Plenty of restaurants nearby.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Tim, it's lovely to hear that you found the convenience of the Holiday Inn Express & Suites Chicago-Midway Airport pleasing, along with the easy check-in process and parking facilities. We're delighted to hear that the proximity to local dining spots was beneficial for your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great to know that this hotel and shuttle are available for early am or late flights.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Barbara, thank you for sharing your experience at the Holiday Inn Express & Suites Chicago-Midway Airport. We are delighted to know that the availability of our hotel and shuttle service met your travel needs for early morning or late-night flights. We appreciate your comments and we look forward to your future stays with us.

8/10 Good

Brooke

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Brooke, we're happy to hear from a valued guest like you. It's our pleasure to provide quality services here at Holiday Inn Express & Suites Chicago-Midway Airport, and we'd love to host you again in the future. We appreciate your rating via Expedia, and kindly encourage you to share any details from your stay which could help us improve.

10/10 Excellent

Jelisa

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Thank you for the fantastic rating, Jelisa!It's outstanding you had such a wonderful experience at Holiday Inn Express & Suites Chicago-Midway Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised about paying for parking. I have stayed at this hotel several times and not paid for parking
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Donna, we appreciate your loyalty to Holiday Inn Express & Suites Chicago-Midway Airport. We understand your surprise regarding paid parking, as changes can sometimes catch us off guard. We assure you these adjustments, including parking fees, aim to provide better services for our valued guests. We hope to see you again soon.

10/10 Excellent

Daniel J

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Daniel, it's great to know you had a pleasant stay at Holiday Inn Express & Suites Chicago-Midway Airport. We appreciate your top rating on Expedia and we are delighted to have met your expectations. Thank you for choosing us and we hope to be your preferred choice again in the future.

10/10 Excellent

Curtis

Excellent place. Smooth process
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Curtis, we're thrilled to hear that your stay at the Holiday Inn Express & Suites Chicago-Midway Airport was excellent and efficient. Your stellar feedback brings joy to our team. Thank you for choosing us and we look forward to welcoming you back soon!

2/10 Terrible

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
We appreciate the feedback, Alejandro.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Juan Carlos

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Juan, thank you for choosing to stay at Holiday Inn Express & Suites Chicago-Midway Airport. We're thrilled to know your stay met your expectations, and we look forward to your next visit. Safe travels until we meet again!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Judy, we greatly appreciate your top rating for Holiday Inn Express & Suites Chicago-Midway Airport! It seems you had a wonderful experience, and we'd love to have you back for another excellent stay. Safe travels until then!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like having linens and towels as needed.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Donna, it's wonderful to hear that you enjoyed your stay at Holiday Inn Express & Suites Chicago-Midway Airport. We take pride in making sure our guests have all the necessities at their fingertips. Hoping to host you again in the future!

10/10 Excellent

Isaac

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Isaac, it's wonderful to see that you had a remarkable experience at Holiday Inn Express & Suites Chicago-Midway Airport. The team truly values your high rating. We trust that your time in Chicago was memorable and look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Don, we're thrilled to know you had a top-rated stay at Holiday Inn Express & Suites Chicago-Midway Airport. We can't wait to serve you again in the future. Thank you for your review!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clerk helpful and pleasant.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Thomas, it's wonderful to hear that you had a positive experience at Holiday Inn Express & Suites Chicago-Midway Airport. We appreciate your kind words about our team member at the front desk. We hope your visit was comfortable and convenient, and look forward to welcoming you back in the future.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport nice and clean
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Jodi, we're pleased to hear you appreciated the convenient location and pristine cleanliness at Holiday Inn Express & Suites Chicago-Midway Airport. We strive to provide our guests with only the best, and we're glad we delivered for you. Looking forward to seeing you again during your next visit to the area.

4/10 Poor

German

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Amenities
The heat did not work good and it was very cold, their was no parking had to park at another hotel, you could here so much noise almost impossible to sleep
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
German, we appreciate your feedback and regret to hear that certain elements didn't meet your expectations. We understand there were issues related to your room's temperature and noise levels, and we acknowledge parking could have been more convenient. Our team is dedicated to addressing these matters and continually improving our service delivery to ensure a positive guest experience. Thank you for your review, your thoughts help us in enhancing our offerings moving forward.

10/10 Excellent

Kimberly L

Liked: Cleanliness
Very nice hotel
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Kimberly L, thank you for sharing your kind words about Holiday Inn Express & Suites Chicago-Midway Airport. We're thrilled to hear you enjoyed your stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Carlese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, quiet and clean!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Carlese, thank you for sharing your experience at Holiday Inn Express & Suites Chicago-Midway Airport. We're delighted to learn that you appreciated the cleanliness and quietness of our hotel, as well as our convenient location. We hope to be your choice of stay again in the future!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 11, 2024
Thank you for this excellent rating, David!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Holiday Inn Express & Suites Chicago-Midway Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Anginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for the 10 out of 10 rating, Anginette!We're thrilled to see how much you enjoyed staying at Holiday Inn Express & Suites Chicago-Midway Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Jan 21, 2024
Guillermo, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Holiday Inn Express & Suites Chicago-Midway Airport!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was very good with many options to choose your selection.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
David, we're thrilled you enjoyed the plentiful choices our buffet breakfast at Holiday Inn Express & Suites Chicago-Midway Airport provides. We appreciate your positive sentiments and look forward to serving you during your next visit with us.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Thanks, Gary! It's outstanding your time at Holiday Inn Express & Suites Chicago-Midway Airport was fantastic. We can't wait until your next visit!

10/10 Excellent

Candice, Chicago

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Candice, it's wonderful to know that your stay at Holiday Inn Express & Suites Chicago-Midway Airport met your expectations. We strive to provide an excellent experience for every guest, and we appreciate your support. Please visit us again soon--we'd be delighted to welcome you back!

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our first room did not have heat so they moved us. The second room would blow super hot heat then extremely cold air on and off all night. It made it miserable and hard to breathe.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Melissa, thank you for sharing your feedback. We regret to hear about the inconsistent temperature in your room. This is definitely not our standard level of comfort, and we value your pointing it out. Our team is addressing the issue, and we hope to provide a more seamless experience for future stays. We appreciate your understanding.

10/10 Excellent

Omar

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Thank you for sharing, Omar!At Holiday Inn Express & Suites Chicago-Midway Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Vernon, we're pleased to see that you had a positive stay at Holiday Inn Express & Suites Chicago-Midway Airport. It's our aim to always provide fantastic experiences for our guests. We hope to have you with us again soon.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Marissa, thank you for leaving such a stellar rating for Holiday Inn Express & Suites Chicago-Midway Airport! We're thrilled to see that you had a great stay with us and we hope to welcome you back in the near future.

10/10 Excellent

Laura

Traveled with group
Booked a one night stay leaving from Midway early the next morning. The hotel was very clean, check in was a breeze and our room was lovely. The bed was so comfortable. Breakfast was wonderful and we used the shuttle which was on time. Would stay here again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Laura, it's delightful to hear that your stay at Holiday Inn Express & Suites Chicago-Midway Airport exceeded your expectations. We're thrilled to know that our efficient check-in process, well-kept rooms, and comfortable beds added to your experience. It's heartening to hear you enjoyed our delightful breakfast and punctual shuttle service as well. We will eagerly anticipate your next visit.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Beautiful room and nice lobby. I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Juan, it's gratifying to hear your positive feedback about the Holiday Inn Express & Suites Chicago-Midway Airport. We're thrilled to know that you appreciated our attractive rooms and welcoming lobby area. It's wonderful that you're keen on revisiting us. Much appreciated, and we can't wait to provide another memorable stay.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 9, 2024
We appreciate the four-star rating you've given to the Holiday Inn Express & Suites Chicago-Midway Airport. We're thrilled to know your stay met your expectations and we hope to welcome you back in the near future.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The hotel was clean, comfortable and quiet. The staff was professional and competent. I enjoyed my stay.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 9, 2024
Eddie, it's wonderful to hear that you had a positive experience at Holiday Inn Express & Suites Chicago-Midway Airport. We're glad you found our hotel to be clean, cozy, and serene. The professionalism and proficiency of our team members importantly contribute to our guests' enjoyment, so we're really delighted that they enhanced your stay. Thanks for your feedback, and we can't wait to welcome you back in the future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasant stay
Very comfortable stay. Staff was great.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 9, 2024
Benjamin, thank you for highlighting your comfortable stay at Holiday Inn Express & Suites Chicago-Midway Airport. We're delighted to hear that you had a great experience with our team members. We hope to welcome you back in the near future.

6/10 Okay

Albert

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Albert, we see you've left a rating and appreciate you taking the time. As we continually strive to improve guest experiences, we're interested in any constructive feedback or recommendations you might have. We hope you'll consider staying with us again.

10/10 Excellent

Keisha

Clean, quiet and a great couple of nights of sleep!
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Keisha, thank you for sharing your wonderful stay at Holiday Inn Express & Suites Chicago-Midway Airport. Your compliment about the cleanliness and tranquility is much appreciated. We're glad to hear you had superb rest with us. We're looking forward to your next visit.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , warm ,cozy . Breakfast was amazing . A lot of food options around . Not that far from the mall , Walmart , and target
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Maya, it's wonderful to hear you had such an enjoyable stay at the Holiday Inn Express & Suites Chicago-Midway Airport. We're thrilled you found the surroundings comfortable and appreciated our breakfast selection. Additionally, we're glad you liked the versatility of dining options nearby as well as the convenience to local shopping centers. We hope to welcome you back soon for another top-rated experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Holiday Inn Express & Suites Chicago-Midway Airport is delighted to know that your stay was satisfactory, as denoted by your rating. We appreciate your valuable feedback and we do hope to have the privilege of accommodating you again in the future.

10/10 Excellent

Anginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Thank you for the perfect rating, Anginette!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express & Suites Chicago-Midway Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Deborah, thank you for your high rating of Holiday Inn Express & Suites Chicago-Midway Airport. We're pleased to know your stay with us met your expectations. We hope to serve you again on your next visit. Safe travels!