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Reviews of Best Western Oswego Hotel

2.5 out of 5
Best Western Oswego Hotel
2055 Wiesbrook Dr, Oswego, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 285 out of 494 reviews" "
Rating 8 - Good. 138 out of 494 reviews" "
Rating 6 - Okay. 36 out of 494 reviews" "
Rating 4 - Poor. 20 out of 494 reviews" "
Rating 2 - Terrible. 15 out of 494 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Oswego Hotel on Apr 19, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience during your stay with us.If there are any areas where we can improve and make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back soon.Warm regards,

8/10 Good

Paulo, Lowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to routes that can take you to stores
Stayed 2 nights in Mar 2024
Response from Best Western Oswego Hotel on Apr 19, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience during your stay with us.If there are any areas where we can improve and make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back soon.Warm regards,

6/10 Okay

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Morning check out the front desk creep waits by your door at 11am until you walk out
Stayed 1 night in Apr 2024
Response from Best Western Oswego Hotel on Apr 19, 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to welcoming you back soon.Warm regards,

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location to everything
Stayed 1 night in Apr 2024
Response from Best Western Oswego Hotel on Apr 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Best Western Oswego Hotel on Apr 19, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience during your stay with us.If there are any areas where we can improve and make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Firdavsjon, Denver

Stayed 2 nights in Mar 2024
Response from Best Western Oswego Hotel on Apr 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay. Nice quiet area, and rooms are spacious, and comfortable. Staff is so nice and helpful.
Stayed 3 nights in Feb 2024
Response from Best Western Oswego Hotel on Mar 1, 2024
That's wonderful to hear! We're thrilled that you had such a pleasant stay with us. Our team takes great pride in providing a comfortable and welcoming experience for all our guests. It's fantastic to know that you found our location peaceful and our rooms spacious and comfortable. We appreciate your kind words about our staff; they always strive to be accommodating and helpful. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay soon!

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from BEST WESTERN OSWEGO HOTEL on Feb 28, 2024
Absolutely! We’re thrilled to hear that you had a fantastic experience at our hotel! Thank you so much for taking the time to share your feedback. Providing exceptional service and ensuring our guests have a wonderful stay is our top priority. We strive to create a welcoming atmosphere where guests feel comfortable and cared for throughout their visit. Your glowing review means the world to us, and we can't wait to welcome you back for another unforgettable stay. Safe travels until then!

10/10 Excellent

Lynn, Naperville

Stayed 4 nights in Feb 2024
Response from Best Western Oswego Hotel on Apr 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Oswego Hotel

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, & some of the best customer service I have ever received! Definitely recommend, pool is nice too.
Stayed 2 nights in Feb 2024
Response from BEST WESTERN OSWEGO HOTEL on Feb 26, 2024
We're thrilled to hear that you had such a wonderful experience during your stay with us! At Best Western, our vision is to inspire travel through unique experiences, and it's fantastic to know that our commitment to cleanliness and exceptional customer service made your stay memorable. Our team takes great pride in ensuring that every guest feels welcomed and well taken care of, and we're delighted that you found our pool to be a refreshing addition to your stay. Thank you for your kind recommendation, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Bed was very comfortable and they had hot breakfast as well as continental. Loved that they had a free EV charge station that only the hotel could unlock to be used, which ensured only hotel guests used it. Will definitely use this hotel again next time we are this way.
Stayed 3 nights in Feb 2024
Response from BEST WESTERN OSWEGO HOTEL on Feb 20, 2024
We're thrilled to receive such positive feedback from your recent stay! Our team works hard to ensure that every guest feels welcomed and well taken care of, so it's wonderful to hear that our staff's friendliness and accommodation stood out to you. We're delighted that you found our beds comfortable and enjoyed our breakfast options, including the hot breakfast and continental choices. It's great to know that you appreciated our EV charge station and the added convenience and security it offers. We can't wait to welcome you back on your next trip to the area!

10/10 Excellent

Susie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great breakfast and very friendly staff.
Stayed 2 nights in Feb 2024
Response from Best Western Oswego Hotel on Feb 19, 2024
We're thrilled to hear that you enjoyed your experience at our hotel! Providing a great breakfast and friendly service are top priorities for us, so it's wonderful to know that we met your expectations. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

adri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great customer service
Stayed 1 night in Feb 2024
Response from Best Western Oswego Hotel on Feb 19, 2024
Thank you for your positive feedback! We're thrilled to hear that you experienced great customer service during your stay with us. Providing exceptional service to our guests is always our goal, and we're delighted that we met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excellent

Abigaile

Stayed 1 night in Feb 2024
Response from Best Western Oswego Hotel on Apr 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Siddiq

Stayed 1 night in Feb 2024
Response from Best Western Oswego Hotel on Apr 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Hakob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Best Western Oswego, IL on Feb 19, 2024
Thank you for the perfect score! We're delighted to know that you had a fantastic experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Best Western Oswego Hotel in the future!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Oswego Hotel on Feb 6, 2024
We're thrilled to hear that you had a fantastic experience at Best Western Oswego Hotel! Your perfect score means the world to us. Our team works tirelessly to provide exceptional service, from the moment you arrive to the minute you depart. Our commitment to cleanliness ensures that your room is always fresh and inviting, while our delicious breakfast options and top-notch amenities ensure that every aspect of your stay is nothing short of exceptional. Our dedicated staff members go above and beyond to ensure that your needs are met and that you have a truly memorable stay with us. Thank you for choosing Best Western Oswego Hotel, and we can't wait to welcome you back again soon!

10/10 Excellent

Bruce

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Came through with a group of 10. Good stay. Excellent breakfast
Stayed 1 night in Feb 2024
Response from Best Western Oswego Hotel on Feb 6, 2024
We're delighted to hear that you and your group enjoyed your stay at Best Western Oswego Hotel! Thank you for taking the time to share your positive feedback. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and it's wonderful to know that we were able to meet your expectations. We're especially glad to hear that you enjoyed our breakfast offerings – we believe that starting the day with a delicious meal sets the tone for a great day ahead. We hope to have the pleasure of welcoming you and your group back for another fantastic stay in the future

10/10 Excellent

Kathy

Liked: Amenities
Very pleasant stay. Room was clean and comfortable. Quiet area with plenty of restaurants near by. Breakfast was very good with many options.
Stayed 3 nights in Jan 2024
Response from Best Western Oswego Hotel on Jan 29, 2024
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a very pleasant stay and that you found our rooms clean and comfortable. It's delightful to know that you enjoyed the quiet area and the variety of restaurants nearby.We are also pleased that you found our breakfast options to your satisfaction. Your positive comments motivate us to continue delivering exceptional service to our guests.We appreciate your choice to stay with us and hope to have the pleasure of welcoming you back for another enjoyable experience. If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll do our best to accommodate them.Thank you for being our valued guest, and we look forward to serving you again.Best Regards,

2/10 Terrible

Lance

Stayed 1 night in Jan 2024
Response from Best Western Oswego Hotel on Apr 8, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Richard

Liked: Staff & service
Front desk staff was very friendly and helpful
Stayed 1 night in Jan 2024
Response from Best Western Oswego Hotel on Jan 25, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our front desk staff during your stay. Providing friendly and helpful service is a top priority for us, and it's great to know that our team made a positive impression on you.If you have any specific comments or suggestions on how we can further improve, please feel free to let us know. We value your input and appreciate the opportunity to enhance our services.We hope to have the pleasure of welcoming you back to our hotel in the future. If you have any upcoming visits or if there's anything else we can assist you with, please don't hesitate to reach out.Thank you for choosing to stay with us.Best Regards,

8/10 Good

Lakeshia

Liked: Cleanliness, staff & service
Stayed 17 nights in Jan 2024
Response from Best Western Oswego Hotel on Jan 25, 2024
Dear Guest,Thank you for taking the time to share your feedback with us on Expedia. We appreciate your rating and want to ensure that your experience with us meets your expectations.If there are any specific aspects of your stay that you would like to highlight or if there are areas where you feel we could improve, please provide more details. Your insights are valuable to us as we continuously strive to enhance our services.We hope you enjoyed your time with us, and if there's anything we can do to make your next stay even better, please let us know. We look forward to the opportunity of welcoming you back for another positive experience.Thank you for choosing us, and we appreciate your feedback.Best Regards,

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly, affordable prices, and the room was clean and comfortable. Cons: We could heard the noise from other guest room's.
Stayed 2 nights in Jan 2024
Response from Best Western Oswego Hotel on Jan 23, 2024
Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that you found our staff friendly, our prices affordable, and your room clean and comfortable. However, we apologize for any inconvenience caused by noise from other guest rooms. We understand the importance of a quiet and restful stay, and we'll do our best to address this issue to enhance the overall experience for our guests. Your comments are valuable to us, and we appreciate your input. If there's anything specific you'd like us to address or if you have any additional feedback, please feel free to let us know. We hope to welcome you back for an even more enjoyable stay in the future. Safe travels!

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Oswego Hotel on Jan 19, 2024
Thank you for providing your overall score. If you have any specific comments or feedback about your experience, we would love to hear more. Your input is valuable to us as we strive to continuously improve our services. If there's anything specific you appreciated or any areas where you feel we can enhance, please feel free to share. We look forward to welcoming you again for another positive experience. Safe travels!

2/10 Terrible

Ryan

Disliked: Staff & service, property conditions & facilities
They cancelled my booking after we check in early and waited outside 10 degrees cold
Stayed 9 nights in Dec 2023

10/10 Excellent

Hannah, Westerville

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here while visiting family in the area. The room was spacious and clean, very comfortable. The pool was undergoing repairs so that was the only downside. The breakfast was good and the staff was so helpful. Hats off to Ben who saved us (I reserved the wrong day!) and continued to provide kind service during our two night stay. Will definitely return.
Stayed 2 nights in Dec 2023
Response from Best Western Oswego Hotel on Jan 8, 2024
Thank you for choosing to stay at our hotel during your visit to the area. We appreciate your kind words and are delighted to hear that you found your room spacious, clean, and comfortable. We apologize for any inconvenience caused by the temporary closure of the pool due to repairs.It's wonderful to know that you enjoyed the breakfast and experienced helpful service from our staff, especially from Ben. We strive to provide excellent service and are pleased to hear that Ben was able to assist you, even when there was a reservation mix-up.We look forward to welcoming you back for your future stays. If there's anything specific you would like us to address or improve upon, please feel free to let us know. Your feedback is valuable to us, and we want to ensure your next visit is even more enjoyable.Safe travels, and we hope to see you again soon!Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The pool was closed and breakfast sausage did not look cooked all the way
Stayed 1 night in Dec 2023
Response from BEST WESTERN OSWEGO HOTEL on Jan 8, 2024
Thank you for choosing to stay with us at Best Western Oswego Hotel and for taking the time to provide your feedback. We appreciate your comments, and we apologize for any inconvenience you experienced during your stay.We understand the importance of having all amenities available, and we regret that the pool was closed during your visit. Our team is actively working to address any issues with the pool, and we apologize for any disappointment this may have caused.Regarding your feedback about the breakfast sausage, we take matters of food safety seriously. Our culinary team will review and address this concern to ensure the quality and safety of our breakfast offerings.Your satisfaction is important to us, and we appreciate your input as it helps us improve our services. If there are specific details you'd like to share or if there's anything else we can do to enhance your experience, please feel free to provide more information.We value your business and hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,

10/10 Excellent

jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest hotel I have ever stayed in.
Stayed 1 night in Jan 2024
Response from Best Western Oswego Hotel on Jan 8, 2024
Thank you for your fantastic feedback! We are delighted to hear that you found our hotel to be the cleanest you have ever stayed in. Maintaining a high level of cleanliness is a top priority for us, and we appreciate your recognition of our efforts.We hope your overall experience was equally enjoyable, and we look forward to the opportunity to welcome you back in the future. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know.Thank you for choosing to stay with us!Best Regards,

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating, quiet place. Close to stores and gas stations.
Stayed 3 nights in Dec 2023
Response from Best Western Oswego Hotel, IL on Jan 3, 2024
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be accommodating and quiet. Our team strives to provide a comfortable and convenient experience for all our guests.If you have any specific suggestions or if there's anything more you'd like to share about your stay, we'd love to hear it. Your feedback is valuable to us as we continue to provide excellent service.We appreciate your kind words and hope to welcome you back for another great stay whenever your travels bring you to the area!

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really clean breakfast is amazing just couple things The filter of the ac wasn’t clean and they never open the pool I was there for 5 day and one of razón I rent a room there is because the property got pool
Stayed 4 nights in Dec 2023
Response from Best Western Oswego Hotel, IL on Jan 3, 2024
Thank you for your kind words and positive feedback! At Best Western Oswego, our team is dedicated to ensuring that each guest has a unique and memorable traveling experience. We take great pride in living and breathing our vision statement, striving to inspire excellence through the services we provide.Our commitment to cleanliness, well-maintained rooms, and delicious breakfast options reflects our genuine care for your comfort and satisfaction. The front desk team is always ready to go above and beyond to make your stay exceptional, ensuring you have the best possible experience from check-in to departure.As we approach the new year, we extend our warmest wishes for a happy and prosperous time ahead. Thank you for choosing Best Western Oswego, and we look forward to welcoming you back for your next trip to the area. Safe travels!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from BEST WESTERN OSWEGO HOTEL on Dec 28, 2023
Dear Guest,Thank you for the heartfelt rating! Your positive feedback truly warms our hearts. Our dedicated team takes great pride in ensuring your well-being and making your stay special. We genuinely care about every aspect of your experience, from the delicious breakfast to the cleanliness and maintenance of the rooms. Our front desk team is committed to leaving a lasting positive impression, starting with a warm welcome during check-in. Your satisfaction is our top priority, and we look forward to creating more wonderful memories with you on your future stays. Safe travels!Regards,

8/10 Good

CHITOKA

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I chose this property due to the indoor pool. I stayed for a week and the pool was never accessible due to “maintenance” yet no one was actually doing anything. The pool was closed so I paid extra and drove further for nothing. Call ahead to verify the status of the pool if it’s an amenity that you’re going to be interested in utilizing.
Stayed 7 nights in Dec 2023
Response from BEST WESTERN OSWEGO HOTEL on Dec 28, 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Best Western Oswego. We truly appreciate your valuable input, and your satisfaction is our top priority.We sincerely apologize for any inconvenience caused by the temporary closure of our indoor pool during your visit. Our team is committed to maintaining the highest standards of cleanliness and safety, and we are currently undergoing routine maintenance to ensure the pool meets these expectations. We understand the importance of this amenity to our guests and want to assure you that our vendor is diligently working to complete the necessary tasks. The pool will be open shortly, and we thank you for your understanding and patience during this process.At Best Western, our vision is to provide and inspire a unique traveling experience for our guests, and we regret that we fell short of your expectations during this particular aspect of your stay. Your feedback is crucial in helping us improve, and we hope to have the opportunity to welcome you back soon. We are confident that, upon your return, you will enjoy the exceptional service and memorable experience that Best Western is known for.Once again, thank you for your understanding, and we look forward to hosting you again in the future.Best regards,

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Employees
Stayed 2 nights in Dec 2023
Response from BEST WESTERN OSWEGO HOTEL on Dec 20, 2023
Thank you for choosing to stay with us at Best Western Oswego Hotel, and for taking the time to share your feedback on Orbitz. We are delighted to hear that you had a positive experience with our hotel.Our team works hard to provide excellent service, and it's always rewarding to receive positive comments from our guests. We truly appreciate your kind words about our employees.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We value your feedback and hope to have the pleasure of hosting you again in the future.Safe travels, and thank you for being our guest!Best regards,

6/10 Okay

Trinitee

Liked: Cleanliness, staff & service
The pool was closed
Stayed 2 nights in Dec 2023
Response from BEST WESTERN OSWEGO HOTEL on Dec 20, 2023
Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any inconvenience caused by the pool closure during your visit. We understand that access to amenities like the pool is important to our guests, and we regret that it was unavailable during your stay.Our team is committed to ensuring that our facilities are in excellent condition for our guests, and we apologize for falling short in this instance. We appreciate your understanding and want to assure you that we will address this matter to prevent similar occurrences in the future.If your travels bring you back to the area, we would welcome the opportunity to provide you with a more positive experience and the full use of our amenities. Thank you for your understanding, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, comfortable clean hotel in Oswego, IL
I was happy with our one-night stay at Best Western in Oswego, IL. The room was clean and comfortable. The hotel was in pretty good condition. The breakfast was very good and the lady who was in charge of breakfast, Diane, was very friendly and helpful. The only thing I was disappointed in was that the pool was closed for maintenance and we had chosen this hotel because it had an indoor pool for our kids. Overall, I would recommend this hotel.
Stayed 1 night in Dec 2023
Response from Best Western Oswego, IL on Dec 18, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Best Western in Oswego, IL. We are delighted to hear that you were happy with your one-night stay and that the room was clean and comfortable. We appreciate your kind words about the hotel's overall condition.We also want to extend our gratitude for your positive comments about our breakfast and the excellent service provided by Diane. It's always great to hear when our team members make a positive impact on our guests' experiences.We apologize for any inconvenience caused by the pool closure for maintenance. We understand the importance of such amenities, especially when traveling with children. We appreciate your understanding and recommendation despite this.If you ever find yourself in Oswego again, we would be honored to welcome you back for another enjoyable stay. If there's anything specific you would like to share or if you have future plans, feel free to reach out to us.Safe travels, and we hope to host you again soon!Warm regards,

10/10 Excellent

Candice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comparitive to Chicago-Area Suites
This hotel is comparative to Chicago-area suites. We cannot say enough good things about this hotel. The rooms were spatious, clean (nonsmoking) and the bed was so comfortable! They serve a full breakfast. Finally, we liked the location. We plan to stay again.
Stayed 2 nights in Dec 2023
Response from BEST WESTERN OSWEGO HOTEL on Dec 8, 2023
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience at our hotel and that you found the rooms spacious, clean, and comfortable. It's great to know that you enjoyed the full breakfast and that the location worked well for you.We appreciate your kind words and are thrilled to hear that you plan to stay with us again. We look forward to welcoming you back on your next visit, and if there's anything specific you loved about your stay or if there's anything we can do to make your future visits even better, please feel free to share. We strive to provide exceptional experiences for our guests, and your feedback is invaluable.

10/10 Excellent

Jon

Business traveler
My experience with the hotel itself and the staff was excellent! Thank you!
Stayed 1 night in Dec 2023
Response from BEST WESTERN OSWEGO HOTEL on Dec 6, 2023
We're thrilled to hear that you had an excellent experience with the hotel and its staff! Your positive feedback is greatly appreciated. If you have any specific highlights or if there's anything particular that stood out during your stay, feel free to share. Our team takes pride in providing outstanding service, and we look forward to welcoming you back in the future. If you have any suggestions or additional comments, we'd love to hear them. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon!

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Oswego, IL on Dec 5, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback. We are delighted to see that you rated your overall experience with us as a 10/10. We truly value your opinion, and we're thrilled to know that you had a positive stay.If there are any specific aspects of your visit that stood out to you or any suggestions you have for improvement, please feel free to share. Your insights are essential in helping us continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please do not hesitate to let us know.Best regards,

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and also clean. Breakfast bar was good. Diane at the breakfast bar was an delightful and helpful employee.
Stayed 1 night in Nov 2023
Response from BEST WESTERN OSWEGO HOTEL on Dec 6, 2023
Thank you for taking the time to share your positive experience! We're delighted to hear that you found the rooms nice and clean, enjoyed the breakfast bar, and had a delightful and helpful experience with Diane at the breakfast bar. Our team strives to provide excellent service, and it's wonderful to know that we met your expectations. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to welcoming you back on your future visits. Safe travels!

10/10 Excellent

Steven D

Stayed 3 nights in Nov 2023
Response from Best Western Oswego Hotel on Dec 5, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback. We are delighted to see that you rated your overall experience with us as a 10/10. We truly value your opinion, and we're thrilled to know that you had a positive stay.If there are any specific aspects of your visit that stood out to you or any suggestions you have for improvement, please feel free to share. Your insights are essential in helping us continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please do not hesitate to let us know.Best regards,

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Best Western Oswego Hotel on Dec 4, 2023
Thank you for providing your feedback on your recent stay with us. We are thrilled to see that you gave us a perfect overall score of 5. It's wonderful to know that you had a positive experience during your time with us.If there are specific aspects of your stay that you particularly enjoyed or if there's anything specific you'd like to share, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back in the future.Thank you for choosing Best Western Oswego Hotel. We value your business and look forward to serving you again.Best regards,

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before and it was excellent then and still is.
Stayed 2 nights in Nov 2023
Response from BEST WESTERN OSWEGO HOTEL on Nov 28, 2023
Dear Guest,Thank you for choosing to stay with us again! We're thrilled to hear that your experience was excellent once again. It's our pleasure to provide you with a positive and consistent stay. We appreciate your loyalty, and we look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the cost.
We got what we paid for. It was basically comfortable & clean. The front desk was quick to respond to our request for a hair dryer. Breakfast had a large variety. Employees were courteous & helpful.
Stayed 2 nights in Nov 2023
Response from BEST WESTERN OSWEGO HOTEL on Nov 21, 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to learn that you found our accommodations comfortable and clean, and that our front desk staff was responsive to your needs.It's wonderful to hear that you enjoyed the variety in our breakfast offerings and that our employees were courteous and helpful throughout your stay.We strive to provide good value for the cost, and we appreciate your acknowledgment of this effort. If there's anything specific you feel we can improve upon or if you have any additional comments, please feel free to share.We hope to have the pleasure of welcoming you back for another positive experience in the future.Best regards,

10/10 Excellent

Kasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfy stay
I really enjoyed staying here. The rooms were clean and the front desk staff was very nice and so was the cleaning staff. I would definitely stay here again but heads up they are doing construction. Jesus loves you
Stayed 1 night in Nov 2023
Response from BEST WESTERN OSWEGO HOTEL on Nov 21, 2023
Dear Guest,Thank you for taking the time to provide your feedback and for choosing to stay with us. We're thrilled to hear that you enjoyed your stay, found our rooms clean, and appreciated the friendliness of our front desk and cleaning staff.We appreciate your understanding about the ongoing construction. It's wonderful to know that you would consider staying with us again. If you have any specific preferences or requirements for your next visit, feel free to let us know, and we'll do our best to accommodate.We appreciate your positive energy, and we look forward to welcoming you back for another great and comfortable stay.Best regards,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and excellent facility.
Stayed 4 nights in Nov 2023
Response from Best Western Oswego Hotel on Nov 16, 2023
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you found our facility convenient and excellent. Providing a positive experience for our guests is our top priority, and we're pleased to know that we met your expectations.If there are specific aspects of your stay that you particularly enjoyed or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay.Thank you for choosing our facility, and we hope to have the pleasure of hosting you again in the future.Best regards,

8/10 Good

Salvatore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Towels were not clean. Found one i was able to use. No coffe available in the room. Only decaf that I don't drink.
Stayed 1 night in Nov 2023
Response from BEST WESTERN OSWEGO HOTEL on Nov 12, 2023
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of the towels and the absence of regular coffee in your room. This falls short of our commitment to providing a comfortable and clean environment for our guests.Rest assured, we will address these issues promptly with our housekeeping and management teams to ensure that such lapses do not occur in the future. Your feedback is valuable to us, and we appreciate your understanding.If your travels bring you back to our area, we hope to have another opportunity to provide you with an improved and more enjoyable stay.Best regards,

10/10 Excellent

Madison, Bourbonnais

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, good complimentary breakfast
Stayed 1 night in Nov 2023
Response from Best Western Oswego Hotel on Nov 6, 2023
Dear Guest,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a pleasant experience during your recent stay with us. Our team works hard to ensure our guests have a clean and comfortable environment, and we're delighted to know that you found our staff to be friendly and enjoyed our complimentary breakfast. If you have any additional feedback or suggestions on how we can further enhance your experience, please don't hesitate to reach out. We appreciate your support and hope to welcome you back in the future.Best Regards,

10/10 Excellent

Tamara

Stayed 2 nights in Oct 2023
Response from Best Western Oswego Hotel on Dec 4, 2023
Thank you for providing your feedback on your recent stay with us. We are thrilled to see that you gave us a perfect overall score of 5. It's wonderful to know that you had a positive experience during your time with us.If there are specific aspects of your stay that you particularly enjoyed or if there's anything specific you'd like to share, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back in the future.Thank you for choosing Best Western Oswego Hotel. We value your business and look forward to serving you again.Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 30, 2023 stay
Very clean! Thank you! Only suggestion for sake of environment- move away from styrofoam. Also, initially, staff speaking loudly on phone, in breakfast room, during breakfast was distracting- but this was short lived. Friendly, efficient check-in, even as new staff being trained.
Stayed 1 night in Oct 2023
Response from BEST WESTERN OSWEGO HOTEL on Dec 6, 2023
Thank you for your feedback! We're thrilled to hear that you found the hotel very clean, and we appreciate your suggestion regarding environmental considerations. Moving away from styrofoam is a great idea, and we'll pass this feedback along to our team for consideration in our sustainability efforts.We also appreciate your comments about the initial distraction during breakfast. We'll address this with our staff to ensure a quieter and more comfortable environment for our guests.It's great to know that despite these minor concerns, you had a friendly and efficient check-in experience. We value your input, and we're committed to making improvements based on guest feedback. If you have any further suggestions or if there's anything else you'd like to share, please feel free to do so. We look forward to welcoming you again on your future visits!

8/10 Good

Perry

Traveled with family
Liked: Room comfort
No major issues, would stay again
Breakfast was good, parking is tight, carpet is dirty, but overall was ok!
Stayed 2 nights in Oct 2023
Response from BEST WESTERN OSWEGO HOTEL on Oct 31, 2023
Thank you for your feedback. We're glad to hear that you enjoyed the breakfast during your stay. We apologize for any inconvenience you faced regarding the parking and the cleanliness of the carpet. Please be assured that we will address these concerns promptly to ensure a more enjoyable experience for our guests in the future.If you have any further comments or suggestions on how we can improve our services, please feel free to reach out. We value your feedback and hope to have the opportunity to provide you with an improved experience during your next visit.