Tolerable place, disorganized staff
Posted Aug 29, 2016
Smaller, older Holiday Inn. Near El stop, but the walk to the El is longer and through more traffic than it looks to be at first. Restaurant is open almost all the time, and the quality of the food and wine is good, but it is understaffed for breakfast and easily overwhelmed by a large group at that time. And they were overwhelmed one day, by a large rude tour group whose rudeness was overlooked by the waitstaff. The staff generally did not seem to be coordinated, for that matter. I got a written notice put under my door, before 9 am, that since I had a Do Not Disturb sign on my door, they would not clean my room my day. They did, though, both later that same day, and on other days when I had the sign out. While generally clean, the rooms are old and worn, and some furniture was damaged. I had a continuously roaring open air vent in my bathroom, and a wall inset tissue box that had not been caulked and kept falling onto the counter every time I took a tissue. Two good points were the location, in a quiet, safe far northwest side Chicago neighborhood easily accessible to O'Hare, Rosemont, and downtown through the El, and the restaurant patio, which was a little island of peace (once you adjusted to the jets descending toward O'Hare overhead).