Ratings based on 737 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Mullingar

don,t book through Expedia

Posted Nov 12, 2016
The hotel location is fine , and right on a train stop, how ever our room was not what is pictured in Expedia , we were also told on arrival that we were only getting a double bed , we wanted a twin room, every request was met with the reply " thats the deal we do with Expedia " breakfast was not included , Just very poor value for money over-all .
Comment from Hotel Management
Nov 15, 2016 by Hotel Staff, Hotel Management
Dear John, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. I have shared your feedback with our staff and have made the necessary changes to ensure repeat occurrences does not happen. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Nitin T General Manager
3 out of 5
by A verified traveler from Bermuda

A bit dated but clean and friendly

Posted Oct 12, 2016
Location: A good shopping mall about 10 mins walk, a famous Chicago Breakfast and Lunch restaurant close-by.
Rooms were clean and a good size, gym was small but adequate. Staff sere all very friendly and helpful. Location was ideal for my business trip.
Comment from Hotel Management
Nov 7, 2016 by Hotel Staff, Hotel Management
Dear Steve, Thank you for your candid review. We are happy to hear you enjoyed your overall stay with room accommodations and location. We hope the next time your stay with us, you are able to witness the changes we have made to the property. Sincerely, Nitin T General Manager
2 out of 5
by A verified traveler from S

Posted Oct 3, 2016
Hotel does not have a microwave and a refrigerator, which is expected for 1 night's stay costing more than $300.00. Valet parking is too much ($50.00 ).
Comment from Hotel Management
Oct 7, 2016 by Hotel Manager, Hotel Management
Dear Libby, Thank you for your feedback. We understand and apologize for not meeting expectation during your recent stay. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for another opportunity to have you stay with us the next time you are in the area. Sincerely, Nitin T General Manager
2 out of 5
by A verified traveler

unhappy

Posted Sep 20, 2016
Pros: Location.
Extra guest fee was excessive, $10 for each family member besides myself. Especially so, since my family only joined me on the second night.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
We apologize that your recent stay did not meet expectations due to extra fees. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nitin T General Manager
1 out of 5
by A verified traveler from Miami Florida

Hot Mess !!

Posted Sep 19, 2016
I paid 400 plus dollars and received nothing , the room I stayed in was just like any other hotel outside of downtown, that you pay 200 dollars for and breakfast wasn't even included !!! Like I have never been to a hotel that they don't give out breakfast !! on top of that it wasnt in the heart of downtown so they are truly overreacted .. Not to mention the lady who checked us in she was extremely rude , just didn't have a good experience at all , if I had more time I would have left and found another hotel .... And they charged us an extra 50 Bucks Because We Had Four people In The Room And it Was A Four Person Max ... Its Crazy
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Erin, Thank you for your review. We apologize that your recent stay did not meet expectations. I appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nitin T General Manager
2 out of 5
by A verified traveler from Ohio

Would not return

Posted Sep 6, 2016
Hotel staff are unable to deal with requests, despite being asked repeatedly. The valet parking is a complete and utter waste of money. The location is good, however.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Kitty, Thank you for your candid review. We apologize that your recent stay did not meet expectations. Our goal is to to not only meet but exceed expectations and we are sorry to hear that we failed to meet them. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nitin T General Manager
3 out of 5
by Stephen from DC

My family and I would stay again.

Posted Aug 27, 2016 on Hotels
We use public transportation when in Chicago. Hotel was short walk to El. Also Giardano's and breakfast places were nearby. The room was very clean and comfortable. The staff was very nice.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Stephen, Thank you so much for your review of our hotel. We are very pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again: the next time you are in the Chicago Downtown area. Sincerely, Nitin T General Manager
4 out of 5
by A verified traveler

Posted Aug 23, 2016 on Hotels
The neighbor was a little sketchy.
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Thank you for staying with us and our apologies for any inconvenience caused by other guests. We are happy to know your stay was great and hope the next time you stay with us it will be excellent. Sincerely, Nitin T General Manager
3 out of 5
by A verified traveler

Nice location

Posted Aug 19, 2016 on Hotels
Nice hotel, but no good parking options
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Valued Guest: Thank you for staying with us! We are happy to know you enjoyed your stay and concerns with parking options. Thank you again and see you soon! Nitin T General Manager
4 out of 5
by Mike

Posted Aug 15, 2016 on Hotels
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thank you for staying with us Mike! We are happy to know you enjoyed your stay and look forward to welcoming you back real soon. Nitin T General Manager