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Reviews of Homewood Suites by Hilton Chicago - Schaumburg

3 out of 5
Homewood Suites by Hilton Chicago - Schaumburg
815 East American Lane, Schaumburg, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1002 reviews" "
Rating 8 - Good. 282 out of 1002 reviews" "
Rating 6 - Okay. 78 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Banetha

Traveled with partner
Liked: Property conditions & facilities
Liked bedroom and bathroom. Living room was ok but couch kinda sunk in but ok overall.
Stayed 2 nights in Mar 2024
Response from Yadira on Mar 18, 2024
Thank you for your feedback! We're glad you enjoyed the bedroom and bathroom. We'll take note of your comments about the living room couch and strive to improve. Overall, we're pleased you had a satisfactory stay and hope to welcome you back soon.

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again. 1 bedroom suite was wonderful with a 4 and 1.5 year old.
Stayed 1 night in Mar 2024
Response from Yadira on Mar 11, 2024
Thank you so much for your positive review! We're thrilled to hear that you had a wonderful experience during your stay with us, especially with your little ones. We strive to provide comfortable and accommodating accommodations for families, and we're glad to know that our 1-bedroom suite met your needs. We look forward to welcoming you back again in the future!

10/10 Excellent

Neal, Elk Grove Village

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marie on Feb 27, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marie on Feb 19, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect mini retreat!
Stayed 2 nights in Jan 2024
Response from Marie on Feb 19, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 Terrible

Ricardo

Stayed 5 nights in Jan 2024
Response from Marie on Feb 19, 2024
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Samuel

Stayed 3 nights in Jan 2024
Response from Marie on Feb 19, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 Terrible

Ricardo

Stayed 1 night in Jan 2024
Response from Marie on Feb 19, 2024
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Eric

Stayed 1 night in Dec 2023
Response from Marie on Feb 19, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. Comfortable and friendly. They treat you well!
Stayed 5 nights in Nov 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Joan

Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest hotel I’ve stayed in in awhile!!
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - we will be back!
Great property. Friendly staff, clean and comfortable rooms, good breakfast! The location is easy to get to and in the middle of everything. Will stay again next time I am in town.
Stayed 3 nights in Aug 2023

6/10 Okay

Debbie

Stayed 2 nights in Aug 2023

2/10 Terrible

Christina

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room smelled strongly of pot, and then window had been left open. Glad I found it first because it literally folded out, it doesn’t slide and my children could have gone out of it. The hotel graciously gave us a new room, except this one was infested with cockroaches. It was 11pm and I have 3 small children so we all slept in the bedroom of the suite because the roaches were in the kitchen area. In the morning I told front desk staff in a very nice way and all they could do was stare at me and say nothing. I never requested a refund, we did stay the night. But I would never recommend this hotel to anyone.
Stayed 1 night in Aug 2023

8/10 Good

Neycho

Stayed 5 nights in Aug 2023

8/10 Good

Tabrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

himabindu

Liked: Cleanliness
Good
Stayed 4 nights in Jul 2023

6/10 Okay

Jennifer, Poplar Grove

Stayed 1 night in Jul 2023

8/10 Good

Ruth, Schofield

Traveled with family
Liked: Cleanliness
The exterior of the building is like” small condos apartment complex “ , it was very hard to find the apt / suite number. There are no written signs. It does look a little shabby from outside but it’s pretty good from inside. Good spacious place. It was clean. No complaints, it’s a decent place.
Stayed 1 night in Jul 2023
Response from Yadira Alva on Jul 22, 2023
Ruth,Thank you for taking the time to leave a review! We hope to welcome you back soon.

8/10 Good

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
The location of the hotel was awesome close to everything. When we checked in the front desk person was awesome. With a lot of suggestions on where to eat. Breakfast was nice. Not huge but enough to start your day. The rooms are very big. Ours had a little kitchenette with a king size bed. I would highly recommend staying there.
Stayed 2 nights in Jul 2023
Response from Yadira Alva on Jul 15, 2023
Vikki,Thank you for taking the time to leave your feedback from your recent stay. We are glad that you enjoyed your experience and hope to see you again soon!

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Homewood Suites Schaumburg is amazing! The atmosphere, the cleanliness of the property, the service from the staff… excellent! Only thing I wish were better was the sofa bed… quite uncomfortable but beyond that, the suite was nice and comfortable.
Stayed 1 night in Jun 2023
Response from Yadira Alva on Jul 15, 2023
Danielle,Thank you for taking the time to leave your feedback from your stay. We are glad that you enjoyed your experience and hope to welcome you back soon!

10/10 Excellent

Dominique

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that it was an outside pool and no indoor but overall stay was great! My family enjoyed themselves.
Stayed 1 night in Jun 2023
Response from Yadira Alva on Jun 17, 2023
Hello Dominique, Thank you for taking the time to leave your feedback from your recent stay with us! We are glad that you enjoyed your stay and hope to welcome you back soon.

8/10 Good

SueAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Yadira Alva on Jun 17, 2023
Hello SueAnn, Thank you for taking the time to leave your feedback from your recent stay with us! We are glad that you enjoyed your stay and hope to welcome you back soon.

2/10 Terrible

JOSE

Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from Yadira Alva on Jul 15, 2023
Dear Jose,Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your experience. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Harish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. For some reason my reservation with ESA was cancelled and hotels.com was able to put me in Hilton. Very nice hotel. Thanks
Stayed 1 night in May 2023
Response from Yadira Alva on Jun 5, 2023
Harish,Thank you for taking the time to leave a review. We are so glad that you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Yadira Alva on May 13, 2023
Michele, Thank you for taking the time to leave a review! We are glad that you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
My grandson & I were in town to attend Midieval Times for his birthday. We enjoyed our stay overall (although I did not realize I booked a place with an outdoor pool until it was too late to cancel). Room was clean & set up nicely. Staff was friendly on the occasions we had to interact
Stayed 1 night in Apr 2023
Response from Yadira Alva on May 6, 2023
Laurie,Thank you for taking the time to leave a review! We are glad you enjoyed your time with us and home to welcome you back soon.

2/10 Terrible

Angela

Stayed 1 night in Apr 2023
Response from Yadira Alva on May 13, 2023
Angela, Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Tyler

Stayed 2 nights in Apr 2023
Response from Yadira Alva on May 6, 2023
Laurie,Thank you for taking the time to leave a review! We are glad you enjoyed your time with us and home to welcome you back soon.

10/10 Excellent

a

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
 
Stayed 23 nights in Mar 2023
Response from Yadira on Apr 1, 2023
A, Thank you for taking the time to leave a review. We are glad that your enjoyed your stay and hope to welcome you back soon!

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Rooms with One Main Flaw
The service was impeccable. My primary complaint is that the property is divided into separate buildings. If you want breakfast or to go to the gym, you have to get dressed to go OUTSIDE in the cold and the dark to walk to the main lodge. It's very inconvenient.
Stayed 1 night in Mar 2023
Response from Yadira on Mar 31, 2023
Erika, Thank you for taking the time to leave your feedback. We are glad that your enjoyed your stay, and hope to welcome you back soon!

6/10 Okay

Ttauri

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, like an apt... just wish housekeeping program the clean rooms so check in would have been a breeze but i had to wait 35 minutes to checking after driving 6 hours. i would stay again because of privacy and space
Stayed 1 night in Mar 2023
Response from Yadira on Mar 31, 2023
Ttauri, Thank you for taking the time to leave your feedback. We are glad that your enjoyed your stay, and hope to welcome you back soon!

10/10 Excellent

Ame

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the check in staff, very friendly and helpful. She has a very nice and positive disposition. The room is huge, clean and functional.
Stayed 1 night in Mar 2023
Response from Yadira on Mar 31, 2023
Erika, Thank you for taking the time to leave your feedback. We are glad that you enjoyed your stay, and hope to welcome you back soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Yadira Alva on Mar 21, 2023
Hi Anonymous,Thanks for taking the time to leave your feedback. We hope to welcome you back soon.

4/10 Poor

Leah

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The door to access all the rooms was right outside our door. Constantly slamming of the door at all hours. If the only pool is outside, it should specify that in the listing. No milk/creamer option for the coffee. Called to the front office multiple times, no answer. Had to walk down, which in a normal hotel would be no issue. But when it’s cold and snowing, it’s less than ideal.
Stayed 2 nights in Mar 2023
Response from Yadira Alva on Mar 14, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Theona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I went in the winter and the room I reserved had a nice fireplace.. the only thing I wasn’t please about I request room service returning to the room after a long day to no clean linens or towels 😏after an hr they did bring it up for me to change
Stayed 3 nights in Feb 2023
Response from Yadira Alva on Feb 25, 2023
Hello Theona,Thank you for taking the time to leave a review! We are glad that you enjoyed your stay and apologize regarding the miscommunication about housekeeping. We will pass on your comments to our team as we continually dedicate our efforts to increase our guests' experience.

10/10 Excellent

Sameena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was awesome. Spotless and well maintained. Courteous staff and great breakfast. All amenities in the room , more than i expected! Will definitely be staying back.
Stayed 1 night in Feb 2023
Response from Yadira Alva on Feb 23, 2023
Sameena,Thank you for taking the time to leave a review. We are glad that you enjoyed your stay! We look forward to seeing you soon!

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every year during a local trade show. It's quiet, and comfortable and close to the action without being at the center of it.
Stayed 2 nights in Feb 2023
Response from Yadira Alva on Feb 11, 2023
Kevin, Thank you for taking the time to leave your feedback from your recent stay. We are glad that you enjoyed your stay and look forward to seeing you again!

4/10 Poor

Dennis

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the furnace did not work in the room. it was 62 when I got there. I was given batteries for the thermostat, but they were the wrong size. They gave me an electric heater that help warm the room to 68.
Stayed 1 night in Feb 2023
Response from Yadira Alva on Feb 6, 2023
Dennis,Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Rebecca

10/10 Excellent

YESSICA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Yadira Alva on Dec 7, 2022
Hi Yessica, Thank you for taking the time to leave a review. We are glad that you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Marcela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean facility
Stayed 2 nights in Jul 2022
Response from Yadira Alva on Aug 3, 2022
Marcela, Thank you for leaving your feedback from your recent stay at out hotel. We are glad that you enjoyed your experience! We hope to welcome you back soon.

10/10 Excellent

Michael

Stayed 1 night in Jul 2022
Response from Yadira Alva on Jul 30, 2022
Michael, Thank you for taking the time to leave your feedback from your recent stay with us. We are glad that you enjoyed your stay and hope to welcome you back soon!