Ratings based on 925 Verified Reviews

4.5 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New Jersey

Cold walk for breakfast

Posted May 7, 2017
Pros: It was close to where I had to be
Cons: Build an enclosed walkway between buildings so people don't have to walk outside in the elements
Location: Close to everything
We stayed 2 nights and our room was nice, clean, and comfortable. The breakfasts were very good. I did some laundry one night and got locked in the laundry room. Thank goodness it had an outside door. When I asked about it, I was told it was locked at 10 pm for security. Somewhere there should be a sign warning people. We stayed in building B and it was cold and blustery for April. I couldn't believe there is no way to get to the main building without walking outside. Several times I got lost going to and from both buildings in the evening until I finally figured it out. For that reason alone, I would not go back to this hotel.
Comment from Hotel Management
May 18, 2017 by Fran, Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding your recent stay at our hotel. On behalf of our entire team,I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We do hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Fran Prybylo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 4, 2017
Pros: Lobby was really nice.
Cons: Room need to be cleaner. Cereal was found under the bed. Bathroom floor could have been sweated better.
Location: Lego land Westfield mall. Akai.
We where put in a room next to the exit door. When that door closed it slammed shut. Really banged our door.
Comment from Hotel Management
Apr 6, 2017 by Hannah Kong, Assistant General Manager, Hotel Management
Thank you for your review. We apologize for the condition of your room and will talk to our housekeeping staff regarding this. We take every feedback seriously and will take this under consideration as we work on improving our guest experience. If you choose to stay with us again, please contact us so we can make sure your next stay with us is right.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Great stay!

Posted Mar 14, 2017
Friendly staff, good breakfast, nice, clean, spacious and quiet room!
Comment from Hotel Management
Mar 26, 2017 by Franowitz , Hotel Management
Dear Joe, thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding your recent stay with us. I have shared your comments with our team and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kindest Regards, Fran Prybylo Guest Relations Manager
5 out of 5
by Dominique

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dominique, Thanks for the 5 star review! Have a nice day and we hope you stay with us again soon.
5 out of 5
by James

Posted Feb 13, 2017 on Hotels
Nice
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
James, We appreciate your 5 star review. The staff works very hard in order to give the guests the service that they deserve and expect. Next time you are in the area, we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Feb 5, 2017
Pros: Liked that the hotel is set up as separate buildings. Elevators are close to entrances and you don't have to walk far to your room
Location: Great location. Quiet area. Easy to get to. Lots of shopping nearby
The staff was very friendly. Was allowed to check in a half hour early. Hotel was extremely clean. Room was spacious and very clean. Just as advertised. Bed and bedding were very comfortable as were the pillows. There was a nice weekday breakfast selection, even better on the weekend. Stayed for 5 days and would absolutely stay here again and would recommend this hotel to friends and family.
Comment from Hotel Management
Feb 21, 2017 by Fran Prybylo, Hotel Management
Thank you so much for taking the time to complete the Expedia Guest Satisfaction Survey with such wonderful comments. I have taken the liberty of shareing your comments with our team so they may enjoy them also. We are very proud of our hotel and the services we provide and we are delighted you enjoy your stay with us. We are looking forward to providing you the pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager
5 out of 5
by A verified traveler

Posted Jan 20, 2017 on Hotels
Great service. Really felt like home.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
I'm glad you has a great stay. We really appreciate you taking your time to give us a 5 star review. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Front desk was very nice and friendly.

Posted Jan 10, 2017
Pros: Location was ideal for shopping.
Cons: Make sure the ice machine gets fixed.
Room was great. Only downside was that the ice machine did not work.
Comment from Hotel Management
Feb 16, 2017 by Jay, Hotel Management
Thank you for the review! We will be having a renovation soon and our ice machines will be changed. Sorry about the inconvenience.
5 out of 5
by Kelly

Convenient to shopping and dining!

Posted Jan 9, 2017 on Hotels
Great stay for two families, side by side rooms
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Yes, our hotel is very close to numerous restaurants and just minutes to the Woodfield Mall. Thanks for the 5 star review.
5 out of 5
by A verified traveler

Spacious & comfortable.

Posted Jan 2, 2017 on Hotels
It was clean, love suite can do your own thing, spacious.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Thank you so much for the very nice review!! I'm glad you enjoyed your stay.