Only stay in this hotel if you're ready to deal with rude management, rooms that aren't exactly as advertised, and amenities that aren't actually amenities.
Here was my experience:
-My ID slid into a crack in the front desk. The staff couldn't figure out how to get it out. The manager told me that they'd have to "disassemble the desk to get it" and they wouldn't do that. The manager suggested I have someone overnight FedEx my passport and flat out refused to pay for it (even though they lost my ID). Thankfully, a resourceful maintenance worked retrieved it, but it was a terrible experience with truly no customer service or care.
-The AC in my room was not working and the temperature was 80 degrees. A maintenance worker came to fix it. It did not get fixed. I asked to switch to a new room. The front desk staff, instead displaying any modicum of customer service (e.g. "is everything ok? How can we help?"), asked rudely, "why do you need to do that?" even after I explained that my AC was broken and seemingly, couldn't be fixed. After two additional staff members came to figure out how to switch my room, I was switched to a new room with a broken sink.
-The place is called Hotel Audrey, but all advertisements call it the Chicago Hotel Collection, which was confusing
-As others have said, there is a seemingly nice breakfast spot in the lobby, but it was never open.
-Amenities were a bag with 3 sodas and a bottle of water.
-At least the beds were comfortable, I suppose.