I have stayed at this hotel several times before. This time it appeared that the hotel is not being maintained. It is a nice looking renovated hotel, but the rooms and conditions are becoming a little worned. The main issue was the lack of towels in the bathroom and that he shower backed up. I hate taking a shower in a pool of water. The minibar was also not full. Other than that it was a fine stay. Lobby is beautiful and people are great. Workout room is sufficient.
Comment from Hotel Management
Feb 14, 2017 by Hotel Chicago , Hotel Management
Thank you for posting your feedback from your visit with us.
We are truly sorry and disappointed to hear about the perception you are left with about our accommodations. This does not come anywhere close to the high standards we usually adhere to, and we have already begun taking action to remedy the problem.
On a more positive note, we are glad to know that you enjoyed other aspects of your stay.
We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.